-Establish and implement the delivery of Ensue restaurant brand standard, sequence of service procedure and provide a high-quality guest service at all times.
-Facilitate the implementation of business strategies and conduct regular strategy update meetings with management team.
-Contribute ideas and suggestions to enhance operational/environmental procedures for Ensue restaurant. Check with the Restaurant reservations team/hostesses to review updates on reservation levels and arrivals.
-Maintain safety and hygiene standards in the restaurant at all times. Offer recommendations for corrections and take action for maintenance project and improvements as needed.
-Take ownership and initiative to resolve issues, interact with various department in a professional and positive manner to foster, motivate and develop team members as our company assets by overseeing training and leading to a clear understanding by the team of expectations.
-Ensure effective control over food and beverage sales. Manages and controls overall expenses of the restaurant focusing on higher revenue and profit.
-Ensure guest requests and feedbacks, both verbal and written are responded to promptly and efficiently, and communicate to assigned team members on a daily basis to achieve and exceed our guest needs and expectations via social media channels.
-Recruit and train new hires on business practices.
-Reading, writing and oral proficiency in the Chinese and English language, prefer at least 2 years' experience of independent Fine Dining or Michelin Star restaurant environment.
-Work a flexible schedule to accomplish all major responsibilities and tasks. Result driven orientation.
-Have the ability to relate to all levels of guests and management, handle multiple tasks at one time.
-Comfort working with budgets, payroll, revenue and forecasting, strong communications and administrative skills.