Snapshot of Your Role
The Operations Manager drives excellence in the service and experience of the operation. Identifies, motivates,trains, develops and directs team members to deliver exceptional service and accomplish daily goals and projects. This position oversees the administrative and operational tasks, including financial management and analysis, sanitation and safety.
The Operations Manager will focus on innovative hospitality and creating the experience for the C@G Food program in order to support operational excellence. This position reports into the General Manager (Shanghai) and will leverage their strong communication, hospitality and operational skills to partner with key stakeholders
(culinary, nutrition, marketing, behavioral science, concept development, procurement, risk management,operations and people approach) to promote with standards, C@G Food expectations and enhance user(partner) experience.
The great things you will be expected to do:
General Expectation
- Designs, manages and owns the overall experience, not just the offerings
- Sets an expectation of hospitality that is friendly and engaging
- Has a Passion for quality food preparation and taste.
- Ensures employee reviews, coaching sessions, and disciplinary actions are delivered in a professional and timely manner
- Meets all time lines for payroll, service, accounts receivables, human resources, corporate office and all
other time lines given by our partner and management
- Ensures that all hiring and training standards are met and documented for direct hires, including but
not limited to new hire packet, employee/manager handbook sign off sheet, fact training completion,and safety training
- Promotes a culture of Food and Workplace Safety
- Treats everyone with professionalism, care and respect
- Communicates with our partner honestly, accurately and in a timely manner
Job Role Expectation
- Excellent English communication skills both written and verbal
- A proven track record of leadership
- General culinary knowledge of basic kitchen practices, protocols and procedures
- Proven coaching and teaching skills with peers, individuals, and teams
- Passion for food trends, hospitality, innovation and creative experiences
- Marketing and events experience a plus
- Manages time effectively and prioritizes tasks to meet deadlines
- Creates a culture of food and workplace safety
- Proven coaching and teaching skills with peers, individuals, and teams
- Proven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategy
- Ability to effectively communicate, motivate and interact with all levels within the organization
- Demonstrates good judgment and decision making skills
- Maintain a positive attitude under pressure and motivate team
- Ability to maintain confidentiality
- Working knowledge of Google Docs, Microsoft Word, Excel and PowerPoint
- Ability to work independently and in a team
- Ability to work in a fast paced, changing environment
Key Skills & Qualifications
Education & Qualification
- BA or higher degree in hospitality management(or equivalent)
Work Experience
- Has a minimum of 5 years food service multi-unit supervision experience
Leadership Behaviors
- Think fast, use technology - Finds new/quicker ways of meeting goals, shows conviction in his or her own judgment and decisions and responds quickly under pressure.
- Openly share and co-create – Delegates tasks to develop others.
- Passion for Quality – Takes personal responsibility for correcting customer service problems.
- Consistently sets demanding performance expectations and sets priorities to maximize benefits.
- Win through Teamwork – Pursues friendly relationships with colleagues, shares own knowledge and insight and displays a high level of energy and commitment to the organization.
- Embrace Diversity – Listens to others and values their contributions, receptive to new and builds on ideas and acts in an ethical and socially responsible manner.
- Takes Responsibility and in making the big calls – Uses the right influencing techniques to gain the necessary commitment and support from others, both internally and externally.
- Taking the responsible approach to business.
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