To ensure that the restaurant outlet is clean, neat and tidy at all times (follow opening-, operational- & closing duties for both front & back of house). 时刻保持餐厅干净整洁，包括后台 To set tables as per outlet standard prior to guests’ arrival. 按照每个餐厅的标准，在客人来之前摆好桌子 Serve guests their ordered food & beverages in an efficient and courteous manner as per the standard sequence of service. 按照服务标准礼貌高效地送上客人点单的食物和酒水 To greet guests at the table and make sure that they receive prompt, courteous and efficient service.在餐桌旁问候客人，确保给客人提供及时、有效、礼貌的服务 Prepare beverages required for service; such as ice water, hot water or coffee/tea 准备服务用的饮料，比如冰水、热水、咖啡或茶 Remove dirty dishes and silverware from guests’ tables between courses and after guests leave the table.  Replaces used dishes and silverware for the next course and resets vacated tables. Restock condiments as needed. 在更换菜品期间，撤走脏盘子和银器，换上下道菜要使用的盘子和银器；客人离席后，撤走脏盘子和银器，重新摆放空出的餐桌。 To be knowledgeable of all ingredients and prices of the food and beverage listed on the menu. 熟知菜单上食物与酒水的制作原料和价格 To maintain the reservation list, and check it frequently during the service 保留预订单并在服务的过程中经常检查 To have thorough knowledge of how to handle complaints 掌握如何处理客人的投诉    To handle guest enquirers in a courteous and efficient manner and report guest complaints or problems to the assistant outlet manager if no immediate solution can be found and assure follow-up with guests. 礼貌且高效率的处理客人的要求，如对客人的投诉或问题不能立即给出解决方法，通知部门副经理，并做好跟进工作 To know how to accurately records guest orders and operate MICROS system 学习如何准确地记录客人的点单和使用操作系统 To check periodically with guests to see if they would like anything else. 定期检查客人是否有其他需要