All rules & regulations are strictly adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP.
The service team is well managed, having delegated the appropriate tasks to the team members.
The sales are driven to the outlet’s full potential and that budget is adhered to.
A High quality of product and service is maintained in the outlet.
The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.
Responsible to Assistant Restaurant Manager/Restaurant Manager.
Responsible for Waiter/ Waitress
Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code &Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
A courteous, professional and efficient service is provided at all times.
To greet and seat guests, and make sure that they receive prompt, courteous and efficient service.
To escort guests to a table, balancing the customer flow among the service sections, taking into account requests for a particular table or section, depending on availability and capacity.
To bid farewell to guests upon their departure from the outlet and invite them to come again.
Be knowledgeable of all services and products offered by the outlet
Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned.
Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
Ensure that the place of work and surrounding area is kept clean and organized at all times.
Successfully perform opening and closing procedures established for the assigned outlet
Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
Undertake reasonable tasks and secondary duties as assigned by the Department Head.
Respond to any changes in the department as dictated by the hotel management.
Assist in carrying out scheduled inventories of products and operating equipment.
Perform any other assigned reasonable duties and responsibilities as assigned.
Projecting at all times a positive and motivated attitude and exercise self-control.
Have a complete understanding of the monthly profit and loss statement of the department.
Lead the service and act as a role model to the team.
Ensure a flawless service to the highest standards and as required by the department and the hotel.
Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.
Ensure a great communication within the team and able to hold team meetings in the absence of the Assistant Restaurant Manager.
Attend the daily Food & Beverage Meeting in the absence of Restaurant Manager and Assistant Restaurant Manager.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.