1、与既有的客户和潜在的客户及合作伙伴保持密切的联系。Keep close contact with existing customers and potential customers and partners.2、高效认知和掌握销售线索。Effectively recognize and master sales leads.3、代表酒店参加国际及国内的销售活动。Participate in international and domestic sales activities on behalf of the hotel4、发挥创造力，为酒店的产品及部门做出应有的贡献。Be creative and contribute to the hotel's products and departments.5、仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标。Plan customer meetings carefully, implement customer relationship management on scheduled customers, achieve sales targets.6、在所负责的市场区域内，监视和报告市场及竞争者的情况。Monitor and report on the market and competitors in the responsible market area.7、准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进。Prepare sales report, ensure the accuracy of market and customer information, in order to follow up.8、积极地传播产品信息，在负责的市场内营造酒店的知名度。Actively spread product information, in the responsible market to create awareness of the hotel.9、在所负责的区域内，与市场销售总监一起计划销售攻势，并确保其实现。Plan the sales offensive with the director of marketing and sales in the responsible area and ensure its realization.10、主动参与，完成各种销售报告。Actively participate and complete various sales reports.11、协助计划和配合销售活动。Plan the sales offensive with the director of marketing and sales in the responsible area and ensure its realization.12、协助配合开发制作所有酒店促销材料。Assist in the development and production of all hotel promotion materials.13、管理客户档案数据库，手工或以电脑更新客户档案。Manage customer records database, update customer records manually or by computer.14、不断地对下属员工给予持续建议及支持。Provide continuous advice and support to subordinates.15、执行上级要求的任务，完成市场销售目标。Perform tasks required by superior to achieve sales and marketing targets.

·      确保遵守品牌承诺，在宾客到达酒店后及在酒店停留期间享受到超出他们期望的服务。Ensures the delivery of brand promise and provides exceptional guest service at all times by engaging with guests upon arrival and throughout their stay.·      按照酒店各个区域内的运营要求履行宾客服务员的职责。Performs Host duties as requested and required due to operational needs in all areas of the hotel.·      保证宾客满意度调查（HySat）得分达到或超越公司目标。Ensures that Guest Satisfaction Survey (HySat) score is achieved or exceeded the corporate target.·      通过礼貌有效的方式处理所有客人及内部客人的投诉和要求，并确保问题得到圆满解决。Handles all guest inquiries in a courteous and efficient manner, following through to make sure problems are resolved exceeding expectations.·      与客人及同事建立起积极的交流互动并保持良好的工作关系。Maintains positive guest and colleague interactions with good working relationships.·      通过维持与宾客的良好关系建立友好氛围。Establishes a rapport with guests maintaining good customer relationships.

·      编制每天及每周的工作计划，并确保是根据当日的生意状况和重要绩效指标进行合理安排。Prepares daily and weekly work schedules, making sure that they reflect business needs and other key performance indicators.·      分配客房部宾客服务员的工作职责。Assigns duties and responsibilities to Hosts-Housekeeping·      检查客房部宾客服务员已完成的工作。Conducts checks on works done by Hosts-Housekeeping·      报告宾客的建设性地反馈意见。Reports adverse guest comments.·      报告和记录丢失和损坏项目。Reports and logs lost and damaged items.·      报告和跟踪每天和每季度对所有客房实施的深度清洁和预防性维护工作。Reports and follows up on daily and quarterly deep cleaning and preventive maintenance work for all guest rooms.·      检查所有公共区域。Conducts checks on all Public Areas.·      检查承包商实施的工作。Conducts checks on works carried out by Contractors.·      与外包公司的主管一起协调和检查所其实施的工作，例如洗衣处理等。Coordinates and inspects with Contractor’s Supervisor on work carried out for example laundry handling etc.·      确保所有会议场地和洗手间在使用前、中和后都保持干净。Ensures Events space and toilets are clean before, during and after a function.·      计划和确定定期工作的时间表，如地毯清洗、深度清洁。Plans and schedules periodic works such as, carpet shampooing, and high dusting.·      确保所规定的定期工作的实施。Ensures scheduled periodic works are carried out.·      为VIP客户的到达提供预先客房布置和准备的服务。Performs pre-setup for V.I.P. arrivals.·      确保酒店最基本的品牌标准都被贯彻执行，适用时还要贯彻执行可选的品牌标准。Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.·      确保宾客服务员能以支持和灵活的态度及“团队协作”的精神与其他部门紧密合作。Ensures Hosts work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

岗位职责提供最杰出的服务。恭候客人的光临，带给客人最友善的问候。确保向宴会经理转 达客人哪怕是看上去很小的建议及要求。核实并确保没有设备、设施被随意用于非正当目的。详细并准确的告知员工每个活动的细节，并确保全面的贯彻执行。落实经宴会经理告知的活动临时变更信息。确保所有活动后账单的准确性并交由客人签字。对新入职员工和老员工进行培训。协助宴会经理在活动开始之前及时发现和弥补服务标准上的不足加以弥补并在之后予以贯彻和执行。按照活动要求有计划的安排员工工作以确保足够的餐前准备时间。礼貌、准时、高效的工作，和员工一起始终呈现给客人令人愉快和乐于助人的态 度。对有可能举行的活动随时保持关注。通过财务Micros系统所提供的信息做出相关决定。控制成本并向本部门员工传达重要财务信息。协助宴会经理按照酒店及部门要求合理制定本部门员工年假计划并执行。按宴会经理的阐述和要求为每个活动摆台并注意所有细节。确保所有宴会摆台工作在活动开始前一小时按要求完成，各岗位员工准备就绪。控制所有宴会厅房的分布格局及摆设。负责所有宴会厅房及库房的整洁及卫生。密切配合宴会经理落实上级领导交给的工作。坚持在例会上和同事从各个层面对服务及投诉进行跟进和讨论。查看每周活动预订情况预先对人员安排和设备设施进行准备。按照宴会订单制作台型图和人员安排。落实所有其他工作。为宴会员工制定培训计划。及时预订小时工并提交预订申请。定期为员工做绩效评估。按经理的告知填写工作日志并记录合理化建议以备改进。在宴会经理未在岗时执行经理的工作职责。具备相关的成本核算知识。具有各种活动摆台的相关知识。岗位要求形象良好。不低于3年的工作经验。能够用英语进行沟通。有西餐宴会的工作知识。

To ensure that the restaurant outlet is clean, neat and tidy at all times (follow opening-, operational- & closing duties for both front & back of house).时刻保持餐厅干净整洁，包括后台To set tables as per outlet standard prior to guests’ arrival.按照每个餐厅的标准，在客人来之前摆好桌子Serve guests their ordered food & beverages in an efficient and courteous manner as per the standard sequence of service.按照服务标准礼貌高效地送上客人点单的食物和酒水To greet guests at the table and make sure that they receive prompt, courteous and efficient service.在餐桌旁问候客人，确保给客人提供及时、有效、礼貌的服务Prepare beverages required for service; such as ice water, hot water or coffee/tea准备服务用的饮料，比如冰水、热水、咖啡或茶Remove dirty dishes and silverware from guests’ tables between courses and after guests leave the table.  Replaces used dishes and silverware for the next course and resets vacated tables. Restock condiments as needed.在更换菜品期间，撤走脏盘子和银器，换上下道菜要使用的盘子和银器；客人离席后，撤走脏盘子和银器，重新摆放空出的餐桌。To be knowledgeable of all ingredients and prices of the food and beverage listed on the menu.熟知菜单上食物与酒水的制作原料和价格To maintain the reservation list, and check it frequently during the service保留预订单并在服务的过程中经常检查To have thorough knowledge of how to handle complaints掌握如何处理客人的投诉   To handle guest enquirers in a courteous and efficient manner and report guest complaints or problems to the assistant outlet manager if no immediate solution can be found and assure follow-up with guests.礼貌且高效率的处理客人的要求，如对客人的投诉或问题不能立即给出解决方法，通知部门副经理，并做好跟进工作To know how to accurately records guest orders and operate MICROS system学习如何准确地记录客人的点单和使用操作系统To check periodically with guests to see if they would like anything else.定期检查客人是否有其他需要

Are you: A German national or German speaker Passionate about what you do Interestedin joining a diverse teamUp tothe challenge of working in a foreign environment Looking for some adventure如果你：是德国籍或会讲德语，对自己的工作充满激情，有兴趣加入多元化的团队，敢于尝试在国外工作的挑战，正寻求一些冒险 We are looking for: Ayoung chef to lead and guide a small but effective Chinese team of cooks Someoneto bring some creative flair and energy Agood knowledge of European cuisine Positiveand can do attitude我们需要：一位可以引领一个精干的中国厨师团队的年轻的你，一位具有创造力的你，一位熟知欧式菜品的你，一位积极向上的你 What we need from you:Fully Qualified culinary professional Knowledge of  HACCP principles and applications Good team player 你需要具备：专业的烹饪知识HACCP体系的原理及应用良好的团队合作精神 What you will get:Aunique working experience A competitivesalaryAccommodation,meals and laundry15 Daysannual holiday with yearly flight ticket home Join agrowing worldwide companyMedical benefits 你将会得到：一份独一无二的工作经验，一份极具竞争力的薪水，免费的住宿，饮食及洗衣服务，15天带薪年假及返乡机票，加入一个成长中的国际公司，享受医疗保险

DUTIES/ RESPONSIBILITIES 工作职责Manages all     functions of the Food Production and Stewarding operations to achieve the optimum quality level of Food Production and Sanitation within their designated Kitchen.管理所在厨房的所有的菜品制作与管事部的运作已达到菜品制作与卫生要求的最佳质量标准。Controls and     analyzes on an ongoing basis , the level of the following within their     designated kitchen :控制和分析所在厨房以下运作方面的水平 a)   Sales销售b)   Costs成本花销c)   Issuingof food 出品d)   Qualityof presentation of food products 菜品的介绍水平e)   Conditionand cleanliness of facilities and equipment 设备设施的运行与清洁情况。f)   GuestSatisfaction 顾客的满意Establishes and     maintains effective employee and inter – departmental working     relationships建立与维护员工的高效率与部门内部工作关系。Conducts such functions as, performance evaluation, coaching, counseling and taking     disciplinary actions to ensure the appropriate staff productivity and efficiency within their designated kitchen.采取以下行动：面试，雇用，成绩评估，培训，咨询和训练以保证所在厨房员工的生产力与效率。Implements training plans for the Food Production employees and other Food & Beverage     employees within their designated Kitchen.实施所在厨房的食品制作员工与其他餐饮员工的培训计划。Attends and     participates Briefings and other meetings as required by the Outlet Head.出席并参加部门领导要求参加每日班前会和其他会议Participates in Food Production as necessary in accordance with the requirements and practices     of their designated section / restaurant.根据要求参与到指定的部门/餐厅菜品的制作与演练中Implement the Hotel     Policies and Procedures.贯彻执行酒店的制度与程序。Assists the Outlet     Chef in keeping updated files on all section / restaurant matters.协助餐厅主厨更新部门内的一切事宜。

Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.根据酒店及集团员工仪容仪表标准，正确着装并保持鞋子干净，佩戴工牌，始终保持高标准的个人形象及卫生A courteous, professional and efficient service is provided at all times.始终保持礼貌、专业及有效的服务All duties and tasks are performed as per the tasks required at the outlet.按照部门要求执行工作任务Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.了解并且严格遵循酒店规章制度、部门手册及酒店消防及卫生安全标准Maintain a good rapport and work relation with staff in the assigned department and within the hotel.与部门及酒店员工保持良好关系Projecting at all times a positive and motivated attitude and exercise self-control.时刻正面积极的态度投入工作中Ensure a flawless service to the highest standards and as required by the department and the hotel.根据部门及酒店要求，始终保持高标准的服务Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.全面理解部门理念，并且能够成为部门服务上的典范Maintain available to provide assistance for any matter related to making the stay of VIP guests a pleasant and memorable one. 为在店贵宾提供帮助，确保贵宾得到很好的在店体验。Coordinate with related department for VIP service and follow up each day until the guest's departure. 协调其他相关部门，为贵宾提供相应的服务，并保证每日的跟进，直到客人离开After check-in, introduce themselves to the guest, escort the guest to their room and explain room and hotel facilities and offer assistance for the remainder of their stay.   客人办理入住后，向客人介绍自己，陪同客人到他们的房间，并解释房间和酒店设施，如客人有疑问，需要提供相关帮助。. . Answer VIP requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle. 以友好和关心的方式回答贵宾的要求和问题，无论是通过电话还是亲自，提供/接收信息，采取适当的行动或将此事提交有关人员处理。Offer personalized service for VIP such as wake-up to the room with tea or coffee as per guest requests. 根据客人要求，为客人提供个性化的服务，如茶水或咖啡叫醒服务。Offer assistance to guests with packing and unpacking luggage, collecting and delivering laundry and dry cleaning.协助贵宾完成日常事宜，如行李的打包或整理，洗衣的送洗等。Keep abreast of all hotel promotions, product knowledge, VIP arrivals, and upcoming events in order to be able to answer guest requests and questions.及时了解所有酒店的相关活动，产品知识，贵宾到店时间近期事件或喜好等，以便能够回答客人的要求和问题。Ensure to withhold and not to disclose VIP details, personal information or overheard conversations to others.确保不泄露任何有关贵宾的信息Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.根据业务或酒店需要，其余未尽条款可适时增加

All rules & regulations are strictly adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP. 严格遵守酒店规章制度，如酒店的消防安全、食品卫生管理条例包括HACCP The service team is well managed, having delegated the appropriate tasks to the team members. 合理的管理服务团队，恰当的授权团队成员任务 The sales are driven to the outlet’s full potential and that budget is adhered to. 以预算为导向，全力以赴拉动部门销售 A High quality of product and service is maintained in the outlet. 部门始终提供高质量的产品及服务 The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times. 以主人翁精神要求自己，时刻为部门带来生意 Responsible to Assistant Restaurant Manager/Restaurant Manager. 对部门副经理，经理负责 Responsible for Waiter/ Waitress 负责监管部门服务员 Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code &Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times. 根据酒店及集团员工仪容仪表标准，正确着装并保持鞋子干净，佩戴工牌，始终保持高标准的个人形象及卫生 A courteous, professional and efficient service is provided at all times. 始终保持礼貌、专业及有效的服务 To greet and seat guests, and make sure that they receive prompt, courteous and efficient service. 欢迎客人并安排就座，向客人提供及时礼貌高效的服务 To escort guests to a table, balancing the customer flow among the service sections, taking into account requests for a particular table or section, depending on availability and capacity.  将客人带至餐桌，平衡客流量，根据客座率和空桌位考虑客人对餐桌位置的特别要求 To bid farewell to guests upon their departure from the outlet and invite them to come again.  客人离开时向客人道别，并邀请下次再来 Be knowledgeable of all services and products offered by the outlet 熟知部门服务及产品知识. Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned. 熟知部门所销售的食品及酒水 Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned. 熟知部门提供的促销项目 Monitor operating supplies, equipment and reduce spoilage and wastage successfully. 关注运营用品及设备，减少破损 Ensure that the place of work and surrounding area is kept clean and organized at all times. 确保工作及周围区域干净、有序 Successfully perform opening and closing procedures established for the assigned outlet 根据部门要求完成开关档工作 Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors. 能够礼貌、有效处理客人投诉，并且及时反馈给主管 Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest. 及时向部门主管汇报客户投诉，并确保跟进 Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department. 根据部门要求熟悉部门收银系统 Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety. 了解并且严格遵循酒店规章制度、部门手册及酒店消防及卫生安全标准 Maintain a good rapport and work relation with staff in the assigned department and within the hotel. 与部门及酒店员工保持良好关系 Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled. 积极参加员工大会、部门培训及酒店培训 Undertake reasonable tasks and secondary duties as assigned by the Department Head. 承担部门负责人分配的主要及次要任务 Respond to any changes in the department as dictated by the hotel management. 响应酒店管理层对部门作出的相应调整 Assist in carrying out scheduled inventories of products and operating equipment. 协助部门盘点 Perform any other assigned reasonable duties and responsibilities as assigned. 按要求执行其他安排任务 Projecting at all times a positive and motivated attitude and exercise self-control. 时刻正面积极的态度投入工作中 Have a complete understanding of the monthly profit and loss statement of the department. 理解部门月度损益报表 Lead the service and act as a role model to the team. 在部门的服务及行动中起到带头作用 Ensure a flawless service to the highest standards and as required by the department and the hotel. 根据部门及酒店要求，始终保持高标准的服务 Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team. 全面理解部门理念，并且能够成为部门服务上的典范 Ensure a great communication within the team and able to hold team meetings in the absence of the Assistant Restaurant Manager. 在部门经理不在情况下，能够确保团队良好合作，组织部门会议 Attend the daily Food & Beverage Meeting in the absence of Restaurant Manager and Assistant Restaurant Manager. 在部门经理/副经理不在情况下能够参加餐饮部每日例会 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.  根据业务或酒店需要，其余未尽条款可适时增加

Upon check in, register guest and assign rooms.  Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards.  Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers. 为客人办理入住时，为客人登记并分房。若客人有其他需求可根据情况安排。尽力将入住登记卡上信息填完整。运用推销技巧推销客房及酒店其他服务。验证支付客人的方法和遵循既定的信用检查程序或是接受现金支付。Upon departure of guests, process the guest check out procedures. Inquire for last minute charges.  Receive payment from guests. Settle the guest account and give copy of the invoice.在客人离店时按照离店标准为客人办理。询问是否有最近的消费。从客人处收取费用并打印多一份账单给客人。Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures.  At the end of shift, balance their cash float.根据饭店政策处理所有前台收银员的交易状态，例如向客人房间抛账、换外币等。班次结束前，平衡他们的浮动金。Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle.  It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.友好关怀的回应所有客人 的要求和疑问，不论是通过电话或者是面对客人，都能欣然提供或接收信息，并采取有效行动或者交接给相关的人来处理，但不包括保险箱，消息处理或处理投诉。Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.通过告知客房部推迟退房，提前入住和有特殊需求等情况来实时更新协调房态。Keep them informed of product and service knowledge as well as the hotel daily and meeting activities. 实时了解产品和服务知识，并且了解饭店每日的会议活动等。Possess a working knowledge of the room reservation procedures. 了解房间预订的步骤和知识。Maintain the neatness of his/her working area.保持工作区域卫生整洁。Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.额外的责任和任务，可以添加在任何时间根据业务需求和酒店。

负责全面主持人力资源部所有工作。

岗位职责1.直接管理及领导行政楼层；同所有的宾客建立良好的公共关系；2.运用管理技巧调动和提高员工工作积极性；保证行政酒廊在整洁的环境下为宾客提供服务；3.迎接VIP宾客到店及陪同到房间；与前台紧密联系确保行政楼层各信息和工作的准确性；4.亲自接受宾客投诉及有效地及时处理。岗位要求1、Minimum 3 years Executive Lounge experience with at least 1 years of Executive Lounge Supervisory experience.3年以上前台工作经验包括2年以上前台主管经验2、Demonstrated excellent communication and hospitality skills.具备优秀的沟通能力及酒店管理能力3、Demonstrated leadership qualities.具备领导能力

岗位职责 1. 保护酒店客人、员工的生命财产安全。巡查酒店区域，如：逃生通道，做到提前预防以避免灾害和犯罪行为的发生。 2. 将工作时发生的事情按时间顺序记录在“工作日志”上。包括岗位轮换、可疑目标、设备损坏和不安全因素等。 3. 配合主管做好突发事件的处理。 岗位要求 1. 掌握消防、安全基本知识和技能，了解酒店安保工作程序。 2. 至少半年以上安保工作经验，退伍军人优先考虑。 3. 精通普通话（口头和书面）。

 岗位职责：1、在客人抵店或离店的情况下为客人提拿行李，同时还提供行李寄存，留言服务，送传真、包裹及邮件的转交，提供信息等相关的服务。2、以一种职业的礼仪为客人开车门，并协助客人卸行李。3、对每一位进入酒店的客人都要主动热情地表示欢迎，并亲切地问候“欢迎光临”或“欢迎您归来”XX先生。4、以一种职业的方式去接待客人，包括用姓来称呼客人，为客人控制电梯，介绍本酒店等。5、对酒店的产品有充分的了解，也要扮演一个销售员的角色，向客人推销本酒店的产品，以增加酒店的效益。6、执行所有的任务，除此之外，还要完成由酒店要求的或由主管传达的任务。岗位要求：1.中专以上学历，有同岗位工作经验，或有一定工作经验者优先考虑。2.能吃苦耐劳，相貌端正，头脑灵活，能适应翻班制。3.具备与宾客沟通交流技巧和很好的客服意识，能承受工作压力并熟练掌握酒店业系统。4.知晓相关酒店财务制度，具有很好的团队协作性和服从性。

岗位职责： 1. 遵守交通规则，按章驾车，确保安全行车无事故。 2. 对驾驶的车辆勤俭勤修，出车前后主动擦洗车辆，始终保持车辆完好状态。 3. 每日检查车辆的安全卫生状况，不带病出车。 4. 值班司机必须保证通讯畅通，在岗在位，及时、安全完成任务。 5. 若有车辆事故、车辆故障，须首先报告总经办，以便及时妥善处理。 6. 负责车辆的交通安全、清洁卫生、维护保养、合理使用、财产保全、费用节支等事宜，日常维护清洁等工作。 7. 在无车务时，协助礼宾部工作，例如：门岗迎接客人，运送行李，回复客人问询，寄存行李等工作。 任职要求： 1. 男生身高172cm以上，性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感； 2. 有3年以上驾龄，C1或以上驾照。 3.基本素质：具有判断与决策能力、人际能力、沟通能力、影响力、计划与执行能力、员工服务能力。

岗位职责 1.要熟知菜单、食品配方及其它方面的知识，以向客人推荐各种食品及饮料。 2.清洁并擦亮所有器皿。 3.保持工作场地及餐具室内物品的齐全、干净、整洁。 4.添加所需的布品及操作设备。 5.从仓库内领取物品。 6.根据标准的手册来完成服务工作。 7.根据餐厅的规定来摆放餐桌。 8.结束服务后，要清理所有的饭菜，并清洁桌面。 岗位要求 1.有从事餐饮服务的工作经历。 2.对工作认真踏实，工作态度端正，能吃苦耐劳。 3.掌握必需的食品、酒水知识，有一定的西餐服务技能。 4.身体健康，仪表端正。

一、•在餐厅的前部迎接所有宾客和有可能的宾客，确保完成以下工作：  Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following: o 确保在开始营业前餐厅准备就绪，侍应生和餐桌服务员都遵守开始营业规范。 Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards o确保餐厅运营设备的清洁并正常工作。  Ensure restaurant operating equipment is clean and in working order o 按照酒店的规定保持工服和个人仪表的高标准。 Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy o迎客人光临餐厅，使用餐厅的名称。  Welcoming guests to the Restaurant, by using the Restaurant name o询问客人是否有预订，如有预定在预订册上做记录。  Inquiring if they have a reservation and noting it in the reservation book if they do o为客人登记预订并注有用餐喜好，如客人没有预订则在预订册上记录。 Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book o 周到的满足客人要求。Being attentive to guest requests   二、与厨师和餐厅经理交流意见和客人的建议从而反应当前客人的情况。  Share recommendations and guest comments to Chef and Restaurant Manager to reflect current customer profile   • 与餐饮部其它部分保持良好的工作关系，包括厨房，管事部和服务部门。 Maintain good relations with other members of Food and Beverage including Kitchen, Stewarding and Service Operations •在客人点餐时与客人交谈，发现客人的喜好，同时建立友善的关系。  Make conversation to guests during their order and find out their likes and dislikes as well as building rapport • 分析统计数据，按照客人的喜好改变运营方法。 Analyze statistics and change your operations to reflect customer preferences 三、陪同客人前往喜欢的餐台或预订的餐台，按餐厅标准安排客人就坐。   Escort guests to their preferred table or reserved table and seat guests according to restaurant standards •陪同客人前往喜欢的餐台或预订的餐台，按餐厅标准安排客人就坐。  Escort guests to their preferred table or reserved table and seat guests according to restaurant standards   四、•接听电话订位并按餐厅的规范在预订冊上记录。 Take telephone bookings and document in the Reservation book according to restaurant standards • 接听电话订位并按餐厅的规范在预订冊上记录。 Take telephone bookings and document in the Reservation book according to restaurant standards 五、了解当前酒店所有的活动。 Maintain current information on all general activities of the hotel   • 了解当前酒店所有的活动。 Maintain current information on all general activities of the hotel  

工作职责：1.在干洗，烫衣主管的领导下，负责客衣，工服和其它布草的干洗工作。2.准备工作，按工作程序开启，操作机器设备。3.按规定的程序与标准做好客衣的检查，分类，洗前去污。干洗和干洗后的补洗工作。4.掌握干洗机性能。正确使用和掌握保养方法，定期做好设备的维护保养工作。5.密切注意干洗机工作期间各部门的工作状况，出现故障及时停机报修。6.定期清理过滤器.蒸馏器.打扫工作区域卫生。7.对于现的洗衣质量问题，应及时向领班，主管汇报，并做好案例分析，采取适当措施补救。岗位要求：1、具有国际品牌五星级酒店同等职务工作经验者优先。

熟知会议及宴会销售标准                                                                    ·Is fully aware of Conference & Banquet Sales standards维护及管理回头客的活动·Maintains and supervises activities for accounts with repeat business.达到并超越宴会销售预算期望·Achieves (exceeds) budget expectations for catering and banquet确定并跟进自己负责的的所有宴会生意·Confirm & follow up own catering booking and business参加宴会/会议销售及部门晨会·Attend conference/banquet sales and morning meetings参加信贷、收入及销售会议·Attendance of credit, revenue　and sales meetings参加客户的活动（即，经理人酒会，考察旅行/访问）·Attendance of client events (i.e.  Managers Cocktail, familiarization trips/visits)与新老客户建立良好的关系·Establishes and maintains close relationship to existing and new customers