Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.根据酒店及集团员工仪容仪表标准,正确着装并保持鞋子干净,佩戴工牌,始终保持高标准的个人形象及卫生A courteous, professional and efficient service is provided at all times.始终保持礼貌、专业及有效的服务All duties and tasks are performed as per the tasks required at the outlet.按照部门要求执行工作任务Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.了解并且严格遵循酒店规章制度、部门手册及酒店消防及卫生安全标准Maintain a good rapport and work relation with staff in the assigned department and within the hotel.与部门及酒店员工保持良好关系Projecting at all times a positive and motivated attitude and exercise self-control.时刻正面积极的态度投入工作中Ensure a flawless service to the highest standards and as required by the department and the hotel.根据部门及酒店要求,始终保持高标准的服务Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.全面理解部门理念,并且能够成为部门服务上的典范Maintain available to provide assistance for any matter related to making the stay of VIP guests a pleasant and memorable one. 为在店贵宾提供帮助,确保贵宾得到很好的在店体验。Coordinate with related department for VIP service and follow up each day until the guest's departure. 协调其他相关部门,为贵宾提供相应的服务,并保证每日的跟进,直到客人离开After check-in, introduce themselves to the guest, escort the guest to their room and explain room and hotel facilities and offer assistance for the remainder of their stay. 客人办理入住后,向客人介绍自己,陪同客人到他们的房间,并解释房间和酒店设施,如客人有疑问,需要提供相关帮助。. . Answer VIP requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle. 以友好和关心的方式回答贵宾的要求和问题,无论是通过电话还是亲自,提供/接收信息,采取适当的行动或将此事提交有关人员处理。Offer personalized service for VIP such as wake-up to the room with tea or coffee as per guest requests. 根据客人要求,为客人提供个性化的服务,如茶水或咖啡叫醒服务。Offer assistance to guests with packing and unpacking luggage, collecting and delivering laundry and dry cleaning.协助贵宾完成日常事宜,如行李的打包或整理,洗衣的送洗等。Keep abreast of all hotel promotions, product knowledge, VIP arrivals, and upcoming events in order to be able to answer guest requests and questions.及时了解所有酒店的相关活动,产品知识,贵宾到店时间近期事件或喜好等,以便能够回答客人的要求和问题。Ensure to withhold and not to disclose VIP details, personal information or overheard conversations to others.确保不泄露任何有关贵宾的信息Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.根据业务或酒店需要,其余未尽条款可适时增加