Primary Responsibilities 主要职责
Responsible for overseeing and guiding the operation of the hotel, including the Front Office, Food and Beverage/Kitchen, Housekeeping, and Wellness Center Departments. Ensure the normal operation of these departments in the following aspects: maximizing revenue and profits, minimizing operational costs, implementing and supervising service standards, and training for team members. Ensure customer satisfaction is maintained at the highest level.
负责监督导和指导酒店的运营，包括：前厅，餐饮/厨房，客房，康体中心等经营部门。确保这些部门在以下几个方面的正常运营：收入和利润的最大化，运营成本最小化，实施和监督服务标准/团队成员的培训。确保顾客满意度维持在最高水平。
·Support the hotel's management strategy by establishing good working relationships with the management team.
·Fully responsible for the management of the Front Office, Housekeeping, Food and Beverage, and Wellness Center Departments, as well as aspects such as food safety.
·Actively participate in the hotel's core management projects.
·Ensure the training and implementation of the group's standards and the service of various departments in accordance with relevant regulations.
·Conduct routine inspections of all areas of the hotel to ensure the hotel's hardware and software are always in the best condition.
·Reasonably control the operating costs of various departments, maximizing operational profits without affecting group standards, safety specifications, and guest experience. Develop detailed cost control methods. Monthly cost analysis and action plans (cost per occupied room, food cost, beverage cost, wages including overtime, other expenses, hourly workers, and outsourced services)
·Manage the team within the direct management scope professionally and inspiringly, ensuring effective cooperation and efficient operation.
·Reasonably formulate or approve the annual/quarterly/monthly budget, goals, and work plans for the departments within the direct management scope.
·Organize regular operational meetings.
·通过和管理层建立良好的工作关系来支持酒店的管理战略。
·全面负责对前厅部，客房部，餐饮部和康乐中心的管理以及食品安全等方面的工作。
·积极参与酒店内的管理核心项目。
·确保集团标准及各个部门服务与相关规范制度的培训及落实。
·对酒店的所有区域进行例行检查，确保酒店软硬件时刻处于最佳状态。
·合理控制各个部门相关运营成本，在不影响集团标准，安全规范及客人体验的前提下最大化营运利润。制定具有细节的成本控制方法。每月分析成本并制定行动计划(每间占有房的成本，食品成本，酒水成本，工资包含加班，其他花费，小时工和外包服务)。
·用专业的和激励的方法管理直接管理范围内的团队，确保团队有效合作，高效运作。
·合理的为直接管理范围内的部门制定或批准年度/季度/月度的预算，目标及工作计划。
·组织定期的营运会议。
Knowledge and Experience知识和经验
·Working experience: At least 2 years of experience in the same position with F&B management experience.
·College degree or equivalent. Major in hotel, tourism, or business management.
·Familiar with the service and management processes of various hotel business departments, good at cost control.
·Possess good coordination and communication skills, management and team building abilities, and strong career ambition.
·工作年限: 具有餐饮管理经验，至少2年以上同岗位工作经验。
·大专以上或同等学历。酒店、旅游、商务管理专业。
·熟悉酒店各营业部门的服务及管理流程，善于成本控制。
·具有良好的协调沟通、管理和团队建设能力,事业心强。
