招美发师 认真工作 技术娴熟 可以独立完成烫染

招美发师 要求工作经验以上5年 可以独立完成剪烫染护

Position Overview： 岗位描述： The SPA Receptionist main responsibility is to greet all guests that come to the SPA Reception passionately. Assist guests with appointments, paymenttransaction, provide general information, promote, selling of retail tomaximize the spa services and facilities. Proactive in delivering exceptionalservices to all guests request for everlasting memories. 水疗接待主要是热情迎接和接待所有来到水疗前台的客人。协助客人预订水疗项目、付费、介绍水疗的信息、促销活动、售卖零售产品以最大化水疗服务和设施的收入。杰出的服务不仅仅来自于积极主动、热情周到，还要能够为所有的客人创造永久难忘的回忆。 The Role： 岗位职责： ESSENTIAL FUNCTIONS基本职责: Operations 运营 1.     Full working understanding of Spa Vision andMission, SOP(s) 完全理会水疗的愿景和使命，还有SOP运营操作标准 2.     Schedule reservation in an attempt to maximizedaily utilization and revenues 安排客人的预订，试图最大化每日的利用率和收入 3.     Perform the Spa Soft systems for reservation,cashiering and reports. 使用SpaSoft系统操作预订、收银和报表 4.     Maintain an efficient check in and check outservice 保持高效率的理疗房登记和登出服务 5.     Maintain the presentation quality and quantityof retail boutique display items 保持零售精品展示的数量和质量 6.     Maintain cleanliness and organization of spareception and retail boutique areas 保持工作间和精品零售区域的卫生清洁和物品的整齐摆放 7.     Notify engineering with all maintenance need inthe spa 对于水疗的维护需要要及时通知工程部 8.     Provide ESPA arrival guest journey according tostandard 根据标准为客人提供ESPA到达历程体验 SECONDAY FUNCTIONS其它职责: Guest Satisfaction 宾客满意度 1.     Provide continuous guest service andanticipation of guests’ needs 为客人提供持续性服务并且预测客人需要 2.     Provide a professional, friendly demeanor toall guests and resort colleagues 为所有的客人和酒店同事提供专业和热情周到的服务 3.     Maintain confidentiality of all guestinformation in Spa Soft. 保持SpaSoft系统中所有客人信息的保密性 Financial 财务业绩 1.     Upsell spa treatments, retail items and spa membershipto achieve budget 向客人增销水疗项目、零售产品和水疗会员以到达预算 Administration 行政 1.     Comply with the resort and departmentalpolicies and procedures 遵守度假酒店和部门的政策和程序 2.     Assist spa team leaders withadministration reports 协助水疗主管的行政报告工作 3.     Perform other duties assigned by the assistantmanager, Spa /supervision, Spa 完成水疗副经理/主管交代的其它任务 Talent Profile： 岗位资质： Highly effective communication skills 高效的沟通能力 Excellent organization skills 良好的组织能力 Proficient in English 英文熟练 Familiar with Microsoft Office: Word, Excel, PowerPoint 熟悉办公软件：Word, Excel, PowerPoint Professional telephone manner and demeanor with a natural response to‘smile’ on the phone 专业的电话礼仪并且在通话中保持面带微笑 Excellent interpersonal, written and verbal communication skills 良好的人际交往能力，书写和口语表达能力 Education 学历:  Senior highschool and above.高中及以上 Experience 经验: 1 year related workingexperiences is expected. 一年相关工作经验 Licenses orcertificates证书: No special licenses required. 不需要特别证书 Grooming 仪容仪表: All employees must maintain a neat, clean and well groomed appearance(specific standards available). 所有员工必须保持整洁干净的形象。 Other 其他: Additional language ability preferred. 具有其他语言能力将优先考虑。

· Knowledgeable about all aspects of treatments and the facility,and in spa therapy. 熟知水疗内部各种设施设备及操作方法。 · Possess knowledge about all aspect and the facilityto ensure guests are provided with accurate information, and inquiries are respondedto with complete details. 掌握SPA和设施各方面的知识信息，以确保为客人提供精准信息，及完整详细地回应客人询问。 · Supervises operations of spa reception desk toensure smooth service delivery,including guest service, procedures, accounting. 监督SPA接待处的日常运作， 确保服务流程正常顺利，包括对客服务，程序和结算。 · Coordinates sales activities when needed. 根据需要协调促销活动。 · Provides administrative support to spa departments asneeded, ensuring all records are accurate. 根据需要为SPA部门提供行政支持，确保所有记录正确无误。 · Responsible for the efficient training of all ExperienceCoordinators in all aspects of job tasks, and to assist in the training anddevelopment of new hires and current personnel. 负责对所有从业人才工作职能各方面的有效培训， 协助培训和发展新聘及现有人才。 · Assists in theadministrations and implementations of talent training in all aspects of Spa’soperations; i.e. business telephone usage, guest relations, retail sales, spaservices. 在Spa业务的各个方面提供行政和人员培训；例如商务电话的使用，客户关系，零售销售，水疗服务。 · Ensures that attention to details is accurately maintainedwith each guest reservation and all guest requirements or issues are clearlystated to ensure smooth servicedelivery. 确保关注的细节准确地包含了每一位客人预订的情况，并清楚地陈述所有客人的要求或问题，以确保顺利地传递服务。 · Ensures guests and members satisfaction at alltimes by ensuring that safety and service is always the spa’s first priority. 通过确保安全和服务一直是SPA的首要任务，来确保客人和会员始终的满意度。 · Ensures the facility is in peak condition at all times(operations and cleanliness). 确保所有时刻设施都是最佳状态（包含运转和卫生方面）。