· Responsible for employee training, ensure at least 3 hours of training for each employee every month, including service skills, food knowledge, beverage knowledge and skills on how to handle customer complaints
负责员工培训,确保每个月至少为每位员工做3小时的培训,包括服务技巧、食品知识、酒水知识及如何处理客人投诉的技巧。
· Brand standard training for the staff, ensure every staff following LQA standard, and must be achieve the target.
· 负责雅高集团服务标准的培训,确保每位员工都按照集团标准服务,必须通过LQA的集团审核。
· Make business strategy according the market trend to achieve the budget.
· 能够根据市场变化趋势制定营销策略以达到预算收入。
· Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance.
· 确保客人和员工满意度的同时,确保市场竞争力和最大化的收益。
· Be an inspiration to all hotel staff to achieve luxury levels of performance.
· 激励员工并达到奢华酒店应有的标准。
· Must be an example of the Sofitel Values, brand standards, and a champion of grooming and appearance guidelines.
· 必须作为一个索菲特大使,体现索菲特价值和品牌标准。
· Ensures all department requirements are submitted/done on or before its due dates
· 确保在规定时间或在之前将所有部门要求的事情都提交/做好了。
· Responsible for all the ADD Restaurant food related areas operational points and standards
· 负责全日餐厅食品相关区域操作点和标准。
· Attends daily meetings with Executive sous Chef and ensures relevant information is relayed on to all department ambassadors.
· 和行政副总厨出席日常会议并确保相关信息传递给部门大使。
· Ensures Ambassador’s annual vacation leaves are well executed according to plan
· 确保大使的年假都按计划执行。
· Responsible to the standards and the quality / presentation of food for all ADD menu
· 负责所有负责全日餐厅各小部门的食物标准和质量/摆盘展示。
· Conducts daily Kitchen briefing
· 开展日常的厨师短会。
· Reports directly to the Executive sous Chef
· 直接向行政副总厨汇报工作。
· Ensures to maintain Ambassador’s highest productivity and efficiency level at all times
· 确保时刻维持大使的最高生产力和效率水平。
· Provides functional assistance and direction to the kitchen operation.
· 为厨房操作提供功能性的帮助和方向。
· Ensures operation is running smoothly at all times
· 确保操作过程一直平稳运行。
· Has high knowledge of all preparation concerning ingredients, cooking techniques and presentation of international cuisine.
· 熟练掌握厨房所有领域有关食材的准备工作,烹饪技巧和摆盘展示。
· Conduct functions as interviewing, employee orientation, performance appraisal, coaching, counselling and suspension if necessary, to ensure appropriate Ambassadoring and productivity.
· 行为作用如面试、招聘、员工入职培训、绩效考核、指导、咨询和必要时留职查看,以确大使权利和生产力的合理化。
· Coordinate functions and activities with Executive sous Chef, Executive Chinese Chef &Banquet Chef
· 协调作用和配合行政副总厨,中厨行政总厨和宴会厨师
· Maintain interdepartmental working relationships
· 维护不同部门间的工作关系
· Ensures food quality and food production standard practices are well maintained at all times
· 确保食品质量和食品出品标准操作都得到良好的维持。
· Ensures that production is done according to the standard recipes at all times
· 确保出品都是根据标准的食谱所做。
· Assist or execute inspections of physical aspects of the preparation areas
· 协助或执行对准备区域的物理方面的检查
· Attends to clients’ food tastings/or as required by guests
· 参与客户的试菜/或满足客人的要求。
· Implements the FOOD SAFETY AND SANITATION/HACCP standards and policies at all times
· 时刻执行食品安全和卫生/ HACCP标准和政策。
· Delegate work to his assistants chef.
· 分工给他的助理厨师们。
· Establishes and maintain effective employee relations in the department
· 建立和维护部门内有利的员工关系。
· Follow hotel rules and regulation at all times
· 时刻遵守酒店规章制度。
· Conduct monthly food inventory of respective department with the Finance Representative
· 每月和财务代表一起盘点部门的库存。
· Perform any other duties assigned by the Executive sous Chef.
· 执行行政副总厨交办的其他任务
· Responsible for the Implementation of menus under the direct supervision of the Executive sous Chef.
· 在行政副总厨的直接监督下,负责菜单的执行。
· Controls and analyses, on an on-going basis the following:
· 在持续发展的基础上控制和分析,以下内容:
o Cleanliness, sanitation and hygiene
o 清洁,环境卫生和个人卫生。
o Perform related duties and special projects as assigned Quality levels of production and presentation
o 履行相关职责和特殊项目如分配出品的质量水平和符合公司标准的摆盘。
o Guest satisfaction
o 客人的满意度
o Operating Food Cost
o 控制食品成本
· Implements an effective program in maintaining the ideal food and labor cost of the whole department
· 实现一个维持理想的食品和整个部门的劳动力成本的有效程序
· Supervises the function of all kitchen employees, facilities and costs, hence contributes to maximizing the overall Food and Beverage department profit.
· 监督所有厨房员工的工作,设施和成本,从而达到整个餐饮部利润的最大化。
· Ensure wherever possible that ambassadors are provided with a work place free of discrimination, harassment and victimization
· 确保提供给大使们一个没有歧视、骚扰和危险的工作环境。
· Treat complaints of harassment and discrimination promptly and confidentially.
· 及时并且保密地处理骚扰、歧视的投诉。
· Treat customers and colleagues from all cultural groups with respect and sensitivity.
· 尊重及灵敏地对待来至不同文化群体的每一位客人和同事。
· Identify and deal with issues which may cause cross cultural conflict or misunderstanding.
· 识别和处理可能导致跨文化冲突或误解的问题。
· Develop formal training plans and conduct on the job training sessions for kitchen employees together with sous chefs in kitchen.
· 与副厨师长们为厨房的员工长制定正规的培训计划,开展在职培训会议。
· Motivates a strong team amongst the kitchen Department.
· 在厨房部门激励出一个强大的团队。
· Identify training needs at the kitchen Department, develop & implements training for the Kitchen department staff.
· 明确厨房部门培训需求,为厨房部门员工制作和进行培训。
· Coach, counsel and disciplines kitchen Department Ambassadors in accordance to the Hotel's policy.
· 按照酒店的政策,指导、劝告和训导厨房部门大使。
· Provide training to support quality standards to ensure a luxury guest experience
· 提供支持服务质量,确保奢华顾客体验的培训项目。
· Greet and be generous to all guests and colleagues and always willing to offer the assistance
· 热情大方地回应客人及同事,并乐于助人。
· Maintain employee relations
· 维护好与员工间的关系
· Strictly follow and practice our Sofitel Standard Greeting.
· 严格遵循和实践我们的索菲特标准的问候方式。
· Highly conversant in both the local language and English
· 善于运用当地语言和英语进行对话。
· Interact with Guests.
· 和客人进行互动交流。
· All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
· 所有大使在工作中都必须服从直属上司所发出的一切合理要求,并在正规场合一定时间里完成工作。
· All ambassadors may be assigned to other duties in the hotel as and when required by business levels.
· 当涉及到商业层面时,大使可能会签署酒店内相关的其他责任。
· All ambassadors are required to embody and practice the Hotel’s Energy/Cost Saving program efficiently.
· 所有大使都要求体现酒店节能意识并有效地操作节约成本的程序。