Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise guest satisfaction
深入了解和认识酒店的主要目标行业,在必要的时候获取各行业/客户的信息从而最大限度地提高客户体验
Prepare Weekly Events Forecast and seize upselling opportunities
准备每周预期活动表并抓住增进销售的机会
Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of conversion
确保及时跟进和追踪客户和酒店成员的战略关系,从而将生意转换率提高到最高等级
Supervise the timely delivery of Master Invoice to customers and facilitate payment
确保及时提供总账单,促使客人结清费用
Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated
与预订部、市场销售部以及餐饮部紧密合作,确保客户的活动稳定的进行