SUMMARY岗位概述
Maintainproper credit procedures in the hotel in accordance with local and corporatepolicies and procedures. Control andmonitor prompt and accurate billing and collection of all accounts receivableitems in order to maintain the lowest possible outstanding accounts at alltimes.
Tocheck the validity and completeness of inputs and ensure that all relevantdetails are in order and attached completely and accurately recorded and hotelrevenue is properly processed and reported and to supervise the job of outletcashiers.
ESSENTIALFUNCTIONS核心职责
PeopleFunction:
· Maintainharmonious and professional relationship with all departments.
· Complywith and enforce Four Seasons’ Category One and Category Two Work Rules andStandards of Conduct as set forth in EmPact.
· Supervise,train and motivate Credit Department employees to thoroughly understand all oftheir duties and responsibilities.
· Takeappropriate personnel-related action (i.e., hire, commend, discipline,evaluate, etc.) with Credit staff as required.
· Conducttraining sessions for the Front Office staff and Catering & Sales staff oncredit policies and procedures.
· Assistin other areas of the accounting office as needed.
ProductFunction:
• Establish and maintain local creditpolicies and procedures regarding billing, credit cards, collection, inquiriesand cheque cashing and prepare month-end and year-end reports andreconciliations in accordance with established corporate guidelines.
• Ensure all inquiries from guests orcredit card companies are handled promptly (same day if possible) andprofessionally.
• Ensure prompt and accurate billing forall accounts and timely collection follow-up.
• Maintain credit histories, originalapproved written requests for credit and other records for regular hotelaccounts.
• Ensure that the check-in / check-outprocedure adequately protects the hotel without burden or delay to the guestsof the hotel.
• Develop and maintain relationships withregular clients to foster communication and assist in collection.
• Prepare and conduct a monthly creditmeeting.
• File documents and reports.
• Performany additional duties as assigned by the Director of Finance or AssistantDirector of Finance.
ProfitFunction:
• Manage collection of accounts approvedfor billing and process upon departure payments and supervise the day-to-dayactivities of the Accounts Receivable staff and evaluate performance based onthe hotel policies.
• Recommend improvements in the operationof Accounts Receivable to the Director of Finance
• Review Guest Ledger High Balance Reportdaily and bring discrepancies to the attention of the Front Office Manager andDirector of Finance if not resolved.
• Investigate all requests for billing asthe final authority over credit approval and individual guest inquiries.
• Review with Director of Finance orAssistant Director of Finance all accounts that are over 30 days and implementcollection procedures and write off or adjust uncollectible amounts inaccordance with established corporate guidelines.
• Process and post all charges andpayments to City Ledger Accounts daily.
• Write off or adjust uncollectibleaccounts after approval by the Director of Finance or Assistant Director ofFinance and the General Manager according to established corporate guidelines.
NON-ESSENTIALFUNCTIONS 非核心职责
· Transfer charges from the hotel outlets andother miscellaneous charges to the appropriate charge account.
· File documents and reports.
OTHER其他
To perform other
tasks or responsibilities assigned by managers.
完成经理分配的其他任务和职责。
KNOWLEDGE AND SKILLS:
Education:
College education or equivalent
Experience:
Minimumone to three years of experience in related position with Four Seasons or otherorganization.
Skills and Abilities:
• Highest level of integrity andtransparency
• Strong interpersonal andrelationship-building skills to work with cross-functional teams
• Excellent written and verbalcommunication skills to prepare and deliver reports, effective presentationsand to facilitate meetings
• Promote a continuous learningenvironment that creates an atmosphere for professional developmentopportunities
• Apply an ethical approach to influencethe outcome of situations
• Serve as a role model for others bydemonstrating appropriate business conduct and ethical principles
• Continuously seek to improve/developthe performance of others and continuously strive to improve his/her ownperformance
• Work in a safe, prudent and organizedmanner
• Require a working technical knowledgeof generally accepted accounting principles. Working knowledge is generally learned on-the-job or through a series ofprofessional certifications.
• Require knowledge of and the ability tooperate computer equipment and Microsoft Office Suite software. Sun, iScala and Opera Systems knowledge wouldbe ideal and greatly valued.
• Ability to read, write and speakEnglish.
• Clearunderstanding of the purpose and reasons for internal controls
• Understandand be familiar with hotel quality standards and service standards
• Strongcommitment to service
Join us and Enjoy…
- An opportunity to build a life-long career with global potential and a real sense of pride in work well done
- Best-in-industry training
- Complimentary stays at Four Seasons properties (based on availability) with discounted meals
- Incentive bonus/ competitive salaries
- Employee service awards
- Annual employee party/ social and sporting events
