Job Summary
职位简述
To provide luxury suite occupants with full butler services throughout the guest stay and ensuring the guest experiences through a professional and personalized service from pre-arrival departure from the resort. All preferences and requests are attended to in a courteous and efficient manner as per resort standards.
为居住于奢华套房的客人提供全方位的管家服务，让客人从到店至离店享有专业化、个性化的服务。根据酒店标准，以周到和高效的服务态度满足客人的喜好和要求。
Key Duties and Responsibilities
主要义务和职责
Oversee the daily tasks to be carried out by the butler team.
查看管家团队每日工作任务。
Responsible for assigned luxury suite occupant, anticipating guest preference and needs throughout the guest stay
负责服务指定奢华套房的客人，在客人入住期间，预见客人的喜好和需求。
Ensure all data and preferences of the guest is retrieved prior to arrival, when required contact guest’s assistant or other to collect further information.
确保在客人入住前获取客人的喜好信息及数据，如有必要，可以联系客人的助理或他人收集更多的信息。
Ensure the suite is prepared and ready as per guest preference prior to arrival.
确保在客人入住前已经根据客人的喜好精心地将套房准备好。
Greet the luxury suite guest at the Porte Cochere, extending a warm and personalized welcome and escort the guest directly to the suite.
在车道门口为奢华套房的客人提供热情、个性化的欢迎仪式，陪同客人前往套房。
Carry out in-room check in.
房内办理入住手续
Attend to guest luggage and belongings as per guest preference in unpacking storage and other.
根据客人的喜好整理好客人的行李。
Handle and prepare guest dry cleaning or laundry as per guest requests
根据客人的要求处理衣物干洗或将衣物送至洗衣房清洗。
Ensure all guest preferences and requests are noted and communicated to the rest of the butler team ensuring all butlers are able to carry out personalized service to the guest throughout the stay
将客人的喜好和要求在管家团队中进行分享，确保每位管家能够在客人住店期间为客人提供个性化服务。
Anticipate guest needs throughout the day.
在客人住店期间，预见客人需求。
Prepare guest agenda or schedule including reservations, activities and other and communicate to other departments accordingly.
为客人准备行程安排如做预订、活动安排或其他，并与其他相关部门分享信息。
Communicate any special needs, food requests or disabilities to the respective departments
如客人有特殊需求、饮食需求或其他，请告知相关部门。
Attend daily briefing carried out by Butler Manager
参加由管家经理主持的例会。
Communicate and follow up on all guest requests in and out of the resort in an efficient and timely manner.
以有效、快捷的方式沟通及跟进客人对酒店内部或外部的要求。
Attend to duty on time in the correct uniform well groomed.
按时到岗、穿着得体的制服，良好的仪容仪表。
Carry out proper hand over to other shifts handling the guest ensuring the guest preferences are followed through at all times.
更换班次时进行详细的交接，确保同事知悉客人的喜好并迎合。
Ensure all required tools are prepared and ready at the beginning of each shift.
确保在每个班次开始之前准备工作已就绪。
Ensure all F&B and amenity preferences are served and refreshed daily.
根据客人喜好准备餐饮礼品并确保食品新鲜。
Attend trainings when requested.
参加培训，如有安排需要。
Follow up daily on guest restaurant preferences and communicate any changes to the F&B department.
跟进客人每日饮食喜好并将任何饮食变化告知餐饮部。
Attend to all departure services required, transportation schedule, flight confirmation, next destination assistance.
提供离店服务、交通行程安排、航班信息确认以及下个目的地的协助。
Attend to guest belongings and luggage as per guest preferred packing instructions.
根据客人喜欢的收拾行李的方式为客人准备好行李。
Have full knowledge of all resort services, hours, and locations around the resort.
具备丰富的酒店服务知识、时间概念以及熟悉酒店周边地区。
Have full knowledge of all concierge services available in the local area, including distances, times, and locations.
具备丰富的本地礼宾服务知识，包括距离、时间以及地点信息。
Have thorough knowledge of the resort PMS system being able to carry out in room check in and check out of guests.
完全熟悉PMS系统的操作，能够为客人在房内办理入住和退房手续。
Carry out any other job-related tasks requested by the resort.
完成其他与工作相关的任务。
Perform F&B Service as required inside respective suites and areas.
在客人的套房内提供餐饮服务，如果有需求。
