·
Deliver
Food and Beverage service of high standard and in accordance with departmental
standards and procedures推进高质量的标准确保与部门的标准和程序相一致
· In
the absence of a Manager, conducts shift briefings to ensure hotel activities
and operational requirements are known 当经理不在的时候，主持当日简短的会议确保饭店各项活动和运作要求传达下去
·
To assist and direct the service staff with direct service to the guest,
enduring that the service standards are
maintained and that guest satisfaction is kept at a high level.根据服务标准协助服务员为客人进行服务以确保客人具有较高的满意度。
·
Develop
departmental standards and procedures to promote salesmanship, beverage
creativity and profit推进部门的标准和程序，促进推销意识和技巧，饮料创新和追求最大利润
·
Communicates
with manager any difficulties, guest comments and other relevant
information 与经理对于任何的困难、客人意见和其它有关的信息进行沟通与交流
·
Delivers
daily briefings and attends other Food and Beverage meetings as scheduled根据进度安排参加每日的简短会议和餐饮部其它的会议
·
Delivers
prepared training sessions in line with a departmental monthly calender根据部门安排准备培训课程
·
Prepares
for service by ensuring the department’s:服务准备以确保以下事宜：
o
Grooming
is impeccable and in accordance with ICHG personal presentation standards注重仪容仪表与洲际酒店的要求达到一致
o
Equipment
is clean设备清洁
o
Equipment
is sorted and stored设备分类及储存
o
Requirements
for special occasions are ready特殊事件的准备
o
Music
is on音响效果
o
Lighting
is on灯光效果
o
Outlet
is ready for service and guest comfort做好对客服务的准备
·
Carries
out effective service by ensuring all staff are aware of their role in:贯彻有效的服务确保所有的员工意识到他们的角色
o
Greeting
and seating guests问候和引位
o
Explaining
and up-selling daily beverage specials解释和促销当日的特别饮品
o
Processing
food orders accurately准确的处理食品点单
o
Ensuring
payment methods are handled accurately正确处理各种结帐方式
o
Ensuring
working areas are cleaned and re-set quickly保证工作区域整洁、翻台快捷
o
Ensuring
the bar is clean保证酒吧整洁
o
Regularly
cleaning ashtrays 时常清洁烟灰缸
o
Conversing
with Guests in relation to the food and beverage products有关食品、饮料的产品要与客人多交谈
·
Carries
out effective beverage service by ensuring:贯彻有效的酒水服务确保以下事宜：
o
Beverages
are up-sold and regularly replenished, abiding by responsible alcohol service
regulations时常补充酒水，保持含酒精饮料的服务方法
o
Converse
with Guests about wine, advising the types and styles of wine, taking wine
orders and serving wine与客人交谈有关葡萄酒的信息，建议葡萄酒的品种和风格，点葡萄酒并提供服务
o
Promoting
and selling cocktails to guests向客人促销和推销鸡尾酒
o
Making
and presenting cocktails制作和呈现鸡尾酒
o
Coffee
and tea is served hot and in accordance with standard按照标准服务咖啡和茶
·
Patron
care standards are adhered to by ensuring:保证对客的关注要做到以下几点
o
Guests
are advised on alcoholic beverages仔细考虑客人所点的含酒精饮料
o
The
strengths of alcohol is advised and guests are advised as to their effect根据酒精饮料的浓度提示客人适可而止
o
Compliance
with legal provisions of local liquor codes遵守当地法定的有关酒精饮料的规定
o
Level
of intoxication of guests is assessed and appropriate action taken根据客人醉酒的表现采取适当的措施
o
Advise
guest on the hotel’s policy of smoking提示客人饭店有关吸烟的规定
o
Monitor
factors which interfere with the total experience of the guest观察客人有无过量饮酒的表现
·
Cellar
operations are carried out including:酒窖操作要注意以下几点：
o
Correct
use of refrigeration system正确掌握冰箱的温度
o
Effective
operation of the post-mix syrups bulk dispense system有效操作糖浆控制系统
o
Operating
the beer reticulation system操作啤酒控制系统
o
Adhering
to stock control procedures保持储存控制程序
·
Take
appropriate action to resolve guest complaints采取合适的行动解决客人投诉
·
Requisition
bar items according to bar stocks根据酒吧库存量填写提货单
·
Train
bar attendant, wait help and bus help in basic beverage knowledge and beverage
service对酒吧服务员进行酒水知识和服务技能的培训
·
Complete
spillage report and submit to Food and Beverage manager at the Conclusion of
each shift每个班次要完成所有销售报告向餐饮部经理报告
·
Assist
the Food and Beverage Manager to source and review outlet musicians协助餐饮部经理设定酒吧音乐
·
Assist
to promote the musicians协助乐队
· Design promotional material which is aimed
at increasing revenue, covers and profit for the Bar with the approval of the
Food and Beverage Manager经餐饮部同意设计促销项目以增加收入、人数和利润
