Position Overview：
职位描述：
Maximize rooms sales and Resort revenuein association with Sales and Marketing through Inventory Control and otherrevenue generating departments to meet or exceed the budgeted segment roomrevenue and occupancy for the Resort while delivering customer service in linewith Capella brand standards; maximize the team productivity through the use ofmultiple skill e.g. telephone communication skill and Reservation System andscheduling to meet the financial goals of the business as well as theexpectations of Residents. Maximize sales opportunities and grow business sharefrom domestic, national and international leisure business by cross selling forCapella.
通过与市场销售部以及其他创收部门的合作将客房销售和酒店收益最大化，使其达到并超过预期，同时向客人提供符合嘉佩乐的品牌标准的服务；通过多种工作技能使团队产量最大化，例如：电话沟通技巧，预订系统，从而满足业务和财务目标。 通过交叉销售嘉佩乐的所有酒店增加销售机会，并扩张国内和国际的市场份额。
The Role：
岗位职责：
ESSENTIAL FUNCTIONS基本职责:
1. Administer the loading of all new rates into the relevant reservationsystems, including testing and deployment. 将所有新价格输入相关预订系统，包括测试和实施。
2. Leverage the communication with Rooms on checking room-typeavailability to maximize rooms sales, yield and average room rate throughupselling and other inventory and rate management initiatives. 与房务部沟通并检查可售房型，从而将客房销量最大化，并通过增销平衡和管控房价。
3. Monitor and manage the processing of individual and group reservations,rooming lists, waitlists and other reservations according to the ResortPolicies and Procedures. Ensure the Resort, company and local rules, policiesand regulations are adhered to, including credit and payment policies.根据酒店政策和操作程序处理散客预订、团队预订、分房表、等待清单以及其他预订。确保酒店和公司根据当地的政策条例开展业务，包括信贷和付款政策。
4. Ensure the proper handling of all overbooking situations and waitlistedbusiness, working closely with the relevant departments. 确保正确处理超售和等待业务的情况，并和相关部门紧密合作。
5. Prepare accurate advance booking counts and forecasts and ensure theeffective and efficient communication with Director, Sales and Marketing andDirector, Revenue Management. Identify and develop opportunities for directbusiness opportunities in association with Director, Sales and Director, RevenueManagement. 准备准确的预订统计和数据，并与市场销售总监和收益管理总监保持有效的沟通，和他们一起发现并发展更多的直客预订机会。
6. Implement overall strategy and strategic sales plans for all assignedaccounts of responsibility in association with Director, Sales and Manager,Online Distribution. 与销售总监、线上分销经理一起对相应的客户实施总体销售策略。
7. Manage and enhance detailed knowledge of Opera System; ensure databaseif professionally managed and kept up to date. 管理并加强对Opera系统的了解；确保能够专业地管理并及时更新数据库。
8. Conduct routine telemarketing activities to identify new businessopportunities; qualify and follow up sales leads to identify prospects; utilizedatabase and develop appropriate and effective sales solicitation strategies toincrease the Resort’s market share. 通过例行的电话销售活动发现新商机；审核并跟进销售机遇；利用数据库拟定有效的销售策略，从而增加酒店的市场份额。
9. Manage all proposal and contract process from initial enquiry,quotation, negotiation till contract stage for all group business markets;manage all inquiries with an immediate acknowledgement and followed byturnaround for proposals and quotes within 24 hours. 管理所有团队业务的报价和合同流程，包括从客人首次询价，酒店报价，协商到签订合同；即时应答并管理客人询价，并在24小时内跟进报价。
10. Enhance detailed product knowledge of the Resort facilities andservices; ensure all employees maintain and updated awareness of the Resortproduct knowledge, sales and marketing promotions.加强酒店设施和服务相关的产品知识；确保所有的员工了解最新的产品知识和市场销售推广。
11. Ensure an efficient and accurate filing and tracing system, bothmanuals and electronic; ensure all business booked is properly tracked. Ensurethe use new technology and equipment is explored and implemented whereverappropriate. 确保归档和查询系统的高效准确，同时需要纸质和电子版；确保可以追踪到所有的预订信息。发掘更多新科技和设备，并将其运用到适当的地方。
12. Follow up on all matters in the absence of sales and marketing colleagues.一旦有市场销售部同事缺席，能及时跟进其手上的所有工作。
13. Participate in the preparation of Annual Commercial Plan. Achievebusiness goals budgeted in Annual Commercial Plan. 参与准备年度商业计划。并达到年度商业计划中的预期目标。
14. Participate in and contribute to all training sessions and meetings inthe Resort as required. 参与并投入到酒店要求的所有培训和会议。
15. Coordinate with Resort Operations team to ensure the Residentsexpectations are fully communicated to ensure the delivery of the stayexperience exceeds the Resident’s vision effectively and efficiently. Workclosely with the Rooms, Food and Beverage and other revenue generatingdepartments to maximize the Resort revenue through all sales and marketingactivities. 与酒店运作团队协调，不光满足住客期望，并且有效和高效的超越他们的期望。与房务部，餐饮部以及其他创收部门合作，从而通过市场销售活动使酒店收益最大化。
16. Handle Residents feedback and inquiries in a courteous and efficientmanner, following through to ensure problems are resolved satisfactorily. 礼貌并及时地处理住客的反馈和询问，跟进并确保完美得解决客人的问题。
17. Provide effective professional development in a supportive and flexiblemanner with other departments, in a spirit of ‘We work through People’为其他部门提供高效专业的支持，并保持“以人为本”的工作理念。
18. Ensure the punctuality and appearance in professional manner; ensurethe correct uniform or business attire during all internal and external salesand marketing activities, according to the Resort and department’s groomingstandards. 确保专业准时的形象；根据酒店和部门的仪容仪表标准，确保在对内和对外的市场销售活动中维持专业的职业形象。
19. Communicate and collaborate closely with Regional Sales Offices andsister hotels and resorts on sales and market information. 与区域销售办公室以及姊妹酒店保持市场销售信息上的密切联系。
20. Ensure all contracts signed by Director of Sales and Marketing or onbehalf of Sales and Marketing, according to the Resort’s and departmentalPolicies and Procedures. 根据酒店和部门的政策程序，确保所有合同由市场销售总监或代表市场销售总监的管理者签字。
Talent Profile：
任职资格：
Education 学历: University/College degree or a formal educationin Management (optional)本科学历或管理专业的正规教育（备选）
Experience 经验: Approximately 3-4 years’ experience as a Manager/Assistant Manager 约3-4年预订部经理/副经理的工作经验
In depth knowledge of Hospitality深刻了解酒店行业
Licenses or certificates证书: No speciallicenses required. 不需要特别证书
Grooming 仪容仪表: Present a professional image according to established standards根据标准要求展示专业形象
SPECIFIC JOBKNOWLEDGE, SKILL AND ABILITY 专业技能
Highly organized and able to prioritize and meet deadlines in afast-paced environment
工作有条理，能够合理划分工作优先顺序，并在规定时间内完成任务
Excellent command of English, written and verbal
英语流利，能够熟练书写和沟通
Computer literacya must, with a highly proficient knowledge of Word, Excel, Outlook andPowerPoint
较强的电脑操作能力，能够熟练使用Word, Excel, Outlook和PowerPoint
Self-confident, creative and proactive, able to prioritize and makeeffective decisions
自信、主动、有创造力，能合理区分任务优先顺序并做出有效的决定
Highly effective leadership
高效的领导能力
