Scope and GeneralPurpose of Job岗位职责范围与目的：
Responsible for thesmooth and efficient manning of the housekeeping office by providing efficientand accurate information to hotel guest. To provide clerical administrativesupport to all housekeeping supervisors and other departments requiringhousekeeping services. Responsible for maintaining the storeroom inventory ofhousekeeping department guest and cleaning supplies to ensure the efficientoperation of the department.
负责通过高效地方式为酒店客人提供高效率和准确地信息。为所有客房部主管和其他部门要求的管家服务提供文书行政工作。认真负责盘点仓库以及有效管理客用品和清洁用品等，确保部门的正常运营。
Job Summary岗位概述：
The Housekeeping
Coordinator’s main duty is to be responsible for the communications within
Housekeeping and other departments ，for rendering secretarial and clerical
services for Housekeeping. Responsible for purchasing and managing
housekeeping operation inventory. Report to Executive Housekeeper for job
duties, ensure housekeeping needed supplies are adequate.
负责客房内部以及与其他部门有关事项的交流，从事客房所有文秘性质的工作。负责采购和管理客房部运营所需要的物资。向行政管家汇报工作情况，确保客房所需物资充足。
Major Duties & Responsibilities职责义务
1. ADMINISTRATION行政职责
a)
The Housekeeping Coordinator’s main duty is to be responsible for the
communications within Housekeeping and other departments ，for rendering secretarial and clerical
services for Housekeeping. Responsible for purchasing and managing
housekeeping operation inventory. Report to Executive Housekeeper for job
duties, ensure housekeeping needed supplies are adequate.
负责客房内部以及与其他部门有关事项的交流，从事客房所有文秘性质的工作。负责采购和管理客房部运营所需要的物资。向行政管家汇报工作情况，确保客房所需物资充足。
2. CUSTOMER
SERVICE 宾客服务
a)
Responsible for the smooth and efficient manning
of the housekeeping office by providing efficient and accurate information to
hotel guest.
负责通过高效地方式为酒店客人提供高效率和准确地信息。
b)
Assist other employees to ensure proper coverage
and prompt guest service.
协助其他的同事保证覆盖所有的对客服务需求。
3. FINANCIAL 财务职责
a)
Inspect and control the use of items and control
costs.
检查和管控物品的使用情况，控制成本。
b)
According to requirements to proceed monthly,
seasonally, and annually inventory check, work with financial department to
complete accounting practices.
按照要求进行月度、季度、年度物资盘点，配合财务部做好账目核算。
4. MARKETING市场营销
a)
Cooperate with the hotel's public relations
department to promote the latest information of the hotel
配合酒店公关部，宣传酒店的最新信息。
5. OPERATIONAL营运职责
a)
Answer departmental telephone calls. Pass on telephone
messages as soon as received to department / section and persons concerned
for immediate action. Responsible for the communication between reception,
and floor regarding guest room status.
接听电话。及时将口讯传递给部门和各人。负责与前台交流楼层相关客房状态。
b)
Prepare / print room status report when required.
Prepare lists of out of order rooms, in house VIP and expected arrivals /
departure, function and group lists.
当有需要时准备和打印房间状态报表。准备坏房，住店VIP，预计到达/离店，宴会和团队名单。
c)
Type monthly reports (including Housekeeping
monthly report, both Mini-bar and Rooms inventory, lost or damager of items
e.g. towels, ice buckets, loss )
制作报表（包括客房月报表，食品和客房清单，流失或损坏物品例如：毛巾，冰桶）。
d)
Handle Lost & Found properties. Ensure all
surrendered Lost & Found items are properly labelled, recorded and stored
as soon as received. Prepare weekly summary of Lost & Found items and
submit report to Director of Services.
处理失物招领。确保所有交出的失物都有适当的标签，记录入库。
e)
Make sure all work orders from the floor and
public areas are properly make out and issued to the engineering departments.
To call the engineering department and issue verbal work orders for urgent
and to ensure that proper work orders are done immediately after.
确保楼层和公共区域的工作指示及时开写维修单交予工程部。将紧急的维修工作口头通知工程部并及时确认工作的完成。
f)
Maintain the cleanliness and orderliness of the
housekeeping office. Keep all files, record books and logbooks in order. Keep
the office neat, tidy and not noisy.
保持办公室的干净和整齐。保持所有文件报表和记事本的顺序。保持办公室的整洁和安静。
g)
Coordinate / communicate with public area
supervisors regarding matters requiring housekeeping services in all public
areas.
和公共区域的主管协调/交流。
h)
Issue, receive and check master keys for rooms
and public areas, responsible for the issuance, recording and getting back of
articles on loan to guests.
收发和确认房间和公共区域的专用钥匙，负责收发记录向客人借出的物品。
i)
Mark down the nature of complaint and determine
what action id to be taken. Contact concerned floor supervisor or if
necessary the Housekeeping Manager for corrective action immediately.
记下投诉的性质和事情的经过。为工作及时准确联系相关楼层主管,如果必要联系客房副经理。
j)
Be aware of hotel emergence, safety and pest
control procedures.
熟悉突发事件，安全处理和杀虫的工作流程。
k)
Ensure to place the right amount of fruit order
monthly according to the occupancy. Ensure fruit quality when received
everyday.
严格控制成本。按每日客房
实际需要量定购水果。每日领取水果时，需仔细检查水果质量及重量是否达标。
l)
Distribution of bottle water to Guest Floor.
矿泉水按时有序发放至楼层。
m)
Take daily housekeeping inventory to control cost
and ensure quality Take weekly floor pantry inventory and to ensure pantry is
up to par.
每日检查客房部货品仓库并确保其各物资有效的控制,节约成本及开支。每周至少三次到各楼层工作间检查库存率，按需求提供用品。
n)
Keep daily lost and damage record, work with
Asst. Executive Housekeeper and Purchasing Department to find a more
efficient way to control cost.
记录每日物资破损及遗失数据，并配合行政副管家督导各物资产品必要时与采购部沟通寻找更有价值及减少开支的物资。
o)
Ensure the minibar issue in or out base daily
operation
有效记录迷你吧每日消耗及补进。
p)
Replacing Minibar items a month before expiration
each quarterly.
每季度进行过期Minibar提前更换工作。（必须在失效期一个月前完成更换）。
q)
Properly preserve storage key, reasonably store
inventories and ensure inventory quality and safety.
妥善保管仓库钥匙，合理放置货物，确保仓库物资的安全及质量。
r)
Effectively communicate with purchasing and
receiving departments, timely follow up with purchasing order process, avoid
inventory shortage.
与采购部门及收货部门有效率地沟通，及时跟进采购清单进度，避免出现货物短缺情况。
s)
Strictly control cargo qualities, reject
defective and inaccurate quantity goods. According to First in First out
standard to distribute inventories.
严格控制货品质量，对于不符合要求、数量错误的货品拒绝接收。按照先进先出的原则对物资进行发放。
t)
Complete information record, regularly check if
the actual inventories match the records.
做好资料存档，定期检查仓库实际库存与账面是否一致。
u)
Responsible for organizing storage data,
accounts, and making records, timely finish statistical statements, use
computer system to updated accounts details.
负责仓库内资料、账目的整理和建档工作，及时完成相关统计报表,运用电脑系统更新账目明细。
v)
According to requirements to proceed monthly,
seasonally, and annually inventory check, work with financial department to
complete accounting practices.
按照要求进行月度、季度、年度物资盘点，配合财务部做好账目核算。
w)
Any reasonable and work related tasks that your
superior assign to you.
积极完成任何上级布置的合理的工作相关。
6. PERSONNEL人事职责
a)
Ensures high standards of personal presentation
and grooming.
确保高标准的个人形象和仪容仪表。
b)
Attends training sessions and meetings as and
when required.
需要时参加培训课程和会议。
7. OTHER DUTIES其他职责
a)
Provide assistance to coworkers, ensuring they
understand their tasks.
协助同事，保证他们了解任务。
b)
Speak to guests and co-workers using clear,
appropriate and professional language.
与客人和同事交谈须口齿清晰，用语专业。
c)
Develop and maintain positive and productive
working relationships with other employees and departments.
和其他部门的同事建立和保持积极高效的工作关系。
d)
Partner with and assist others to promote an
environment of teamwork and achieve common goals.
协助同事建立团队协作的环境，以成就共同的目标。
e)
Carries out any other reasonable duties and
responsibilities as assigned.
执行分派的任何合理任务和额外职责。
f)
Your JD would be updated base on needs. We would
acknowledge the latest JD signed.
根据工作需要或工作调动您的岗位职责将会被调整，以最新版本为准。
