1. Briefs personnel onpreparations, service and content of menu items. Coordinates with kitchen on daily or monthlyspecials and promotions.
指导员工的准备、服务工作。与厨房协调好当日或每月的特色菜及推荐菜。
2. Performs all dutiesas assigned by management.
及时完成酒店管理层所布置的所有工作。
3. Maintains properrecords of Sales, guest complaints, solutions and all concerns pertaining topersonnel or equipment in appropriate logbooks for reference.
记录并保存销售额,客人的投拆、解决办法及所涉及的人员和设备方面的细节。
4. Ensure adequate ofsupplies, materials, and requisition for general supplies.
确保有足够的用品,并申请所需采购的物品。
5. Ensure employeesproperly carry out side duties.
确保员工完成好临时性的工作。
6. Participates in dailybriefings and monthly communication meetings to discuss various aspects of foodservice and preparation.
参加每天的晨会和每月的交流会议,总结并讨论服务及工作的准备情况。
7. Monitors andsupervises service flow in the restaurant.
监督并指导餐厅员工的服务情况。
8. Ensure all fixturesand operating equipment is in good working condition.
确保所有设备和家具处于良好的工作状态。
9. Ensure good generalappearance and maintenance of restaurant working areas.
确保餐厅的干净、整洁。
10. Promotes the Pullmanbrand philosophy through his or her exemplary attitude, behavior and excellentcommunication skills.
通过他/她所表现的态度,行为和优秀的沟通力来推广铂尔曼品牌的理念。
11. Takes note of remarksmade by guests and finds solutions for any problems that may
arise. Ensures a rapid responsefrom the different departments concerned.
牢记客人有可能提出的任何问题并给予解决方案. 确保各个相关部门反映迅速。
12. Makes sure that allthe information available in the restaurant is well presented and up-to-date.
确保所有在餐厅的信息传达是最新的。
13. Trains personnelaccording to established procedures; Conducts orientation of all new employeesand ongoing training of all staff.
尽快使新员工熟悉酒店,就酒店的规章制度对员工进行培训。
14. Ensure grooming andgeneral appearance of staff conforms to Hotel standards
确保员工保持良好的仪容仪表。
15. Makes frequent suggestionsto Management in reference to restaurant general operation and F&Bpromotion.
向领导提出建议,以提高工作效率、增加销售额。
16. Assures the interfacebetween all hotel departments and service-providers if necessary.
必要时,确保各个部门和提供服务部门保持沟通。
17. Establishes effectiveemployee relations and maintain the highest level of professionalism, ethic andattitude towards all hotel guests, clients, heads of department and employees.
建立良好的人事关系,在工作中树立良好的工作形象,给酒店的客人、客户、部门经理及员工以专业化及热情服务的美好印象。
18. Helps promote thehotel's range of services on offer (e.g. the bar) by anticipating customerneeds and responding to guests' requests.
通过推测客人的需求和为客人提供帮助来推销酒店的服务。
19. Helps gain guests'loyalty by being present, available and ready to listen.
通过人性化,有效地和聆听的方式获得客人的忠诚度。
20. Monitors movements inthe hotel restaurant with discretion.
随时关注酒店餐厅的变化。
21. Applies the hotel'ssafety regulations.
采用酒店的安全制度。
22. Ensures that therestaurant remains clean.
确保餐厅的卫生清洁。