This position is concerned with the efficient and
professional service of food and beverages, while ensuring guests receive
optimum service in accordance with the standards, policies and procedures of
this hotel and Hilton International.
本职位要求在餐厅服务的服务人员能为客人提供有效率以及专业的服务，在符合国际希尔顿服务标准的前提下保证向客人提供周到的服务，令客人感到舒适满意。
1.
To maintain a high customer service focus by approaching your job with
the customers always in mind.
在整个工作过程中，始终保持高度的客户服务意识。
2.
To have a positive impact, taking personal responsibility and initiative
to resolve issues, always clearly communicating with both customers and
colleagues.
持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
3.
To contribute ideas and
suggestions to enhance operational/environmental procedures in the Hotel.
能够提出对酒店的运作及环境有益的意见或建议。
4.
To actively promote the service and facilities of the Hilton Hotels to
guests and suppliers of the hotel.
能够积极的向客人及供应商推荐酒店的服务及设施。
5.
To perform all duties and responsibilities in a manner that ensures your
safety and that of others in your workplace.
在工作过程中能够做好本职工作，保证自己及其他人的安全。
6.
Confidently knowing the food and
beverage menu contents and be able to explain them in detail to guests.
熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。
7.
Understand dietary requirements and
offer appropriate suggestions.
了解健康食品的要求，并可以给出适当的建议。
8.
By completing checklist in product
knowledge.
能够达到产品知识的要求。
9.
Be able to make suggestions on the
menu that might suit guests of different nationalities.
可以根据不同国籍的客人推荐菜单上的食品。
10.
By knowing menu items of all other
outlets to recommend guests to other outlets.
了解其他餐厅的菜肴，以便向客人推荐。
11.
Confidently knowing opening hours of
all restaurants & Hotel outlets.
熟悉所有餐厅及酒店其他部门的营业时间。
12.
Being able to recommend other restaurants
& city attractions to Hotel guests.
可以向客人推荐其它具有吸引力的餐厅或场所。
13. By completing
checklist on preparing the restaurant for service.
在餐厅备餐的过程中严格遵守服务标准。
14. Greet guests
with a smile, offer assistance with coats, bags etc., and introduce yourself.
微笑服务，协助顾客就座、挂外套及背包等，并做自我介绍。
15. Ensure all
guests are escorted to a table, asked if they would prefer smoking or non
smoking.
保证客人都被引领入座并询问他们喜欢吸烟区或非吸烟区。
16. Follow up any
guest questions or queries immediately and if you don’t know the answer, check
with your Manager.
满足客人的各项要求，如不能立即回答客人的问题请与经理联系。
17. Ensure all
service procedures are carried out to the standards required.
确保所有服务都符合标准。
18. Make sure all
areas are cleaned and maintained in accordance with operating procedure.
确保所有区域与开始用餐时一样整洁。
19. Take personal
responsibility for the service experience of all guests in your designated
area.
服务时对所有客人尽职责。
20. Smile &
wish all guests a nice greeting as they enter & exit the restaurant, even
if they are not designated to your section.
在客人进入或离开餐厅是都面带微笑并问候客人，无论在任何服务区内。
21. Give guest
service the highest priority.
将服务客人放在首位。
22. Display
professional behavior at all times.
在工作过程中始终体现职业素质。
23. Avoid
offensive or impolite language.
避免使用冒犯或不礼貌的语言。
24. Report any
accidents/incidents to the Supervisor /Manager.
向上一级主管、经理汇报发生的任何事故。
25. Carries out
any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。
