1.通过反复检查,督导服务标准的实施工作。
Monitoring Standards through regular Standards Review checks.
2.制定每位员工的排班表及工作安排。(考虑内部活动,客人入住率, 特殊活动及产品促销等)。
Communicating effectively with Front Office and Groups & Tours to maximise in house and group business for the restaurant, ensuring direct liaison with Group Leaders upon arrival.
3.了解酒店其他部门的经营活动及其与自己部门的影响。
Understanding what’s going on in other departments and implications for your owndepartment.
4.预先准备并确保各种经营设施设备的充足。
Planning ahead and ensuring adequate resources are available.
5.有效管理部门运作,为保证服务及餐厅的正常运营采取必要的措施。
Managing the departmental operation and taking action where necessary to ensure smooth running and participating in service duties during service periods, where necessary.
6.与客房部及工程部通力合作,保证部门设施的完好及清洁。
To co-ordinate with Engineering and Housekeeping Departments to ensure maintenance and cleanliness. Ensure follow-up procedures are maintained.
7.确认每个班次之间做好总结,并与下个班次进行工作交接。
Ensuring the shift is reviewed and handovers and briefings are carried out.
8.确保岗位所需知识的更新。
Maintaining in-depth technical knowledge and skills required for the job.