1.Reports daily to the Housekeeping office in complete uniform,picks up clean rags,section slips and signs at the key control log book for the floor keys. 每天到客房部办公室报到，领取钥匙，并在钥匙控制本上签领钥匙 2.Makes sure that room Attendant's cart is properly supplied and brings it to the designated area, ensuring that it is always maintained clean and orderly. 确保工作车已准备妥当，并将其推至规定区域，确保工作车的干净整齐 3.Cleans floor corridors, service areas, backstairs,linen closets,and Room Attendant's comfort room. 清洁楼层走廊，服务区域，后台区，布草房和工作室 4.Services all occupied VIP rooms. 为所有的贵宾房提供服务 5.Cleans all guest rooms assigned to him according to standard procedures. 根据标准打扫所有被安排的客房 6. Cleans all checkout rooms in order of priority. 优先打扫退房 7.Does some pick-up cleaning in vacant rooms. 在空房内作些一般打扫 8.Reports immediately emergencies such as overflowing toilets,burnt-out lights,etc.to Housekeeping Office/Supervisor. 立即向主管汇报紧急情况，如：厕所的溢漏，灯泡烧坏等 9.Reports to immediate Supervisor fixtures and other items that need repair and maintenance. 向主管汇报需要维修的固定装置和其他项目 10.Reports any illness,accidents befalling guests,irregularities to Supervisor or to the Housekeeping Office. 向主管或客房部办公室汇报任何客人的生病和事故情况 11.Brings immediately to Housekeeping Office any left behind items from checkout rooms,making sure that the Lost and Found logbook is properly accomplished. 立即上缴任何在退房内发现的客人遗留物品，确保已在客人遗留物品记录本上记录 12.Makes sure that the linen closet and Room Attendant's comfort room are kept locked when not in use. 确保布草房和工作间在无人使用时是关上的 13.Turns in all soiled rags,floor keys at the Housekeeping Office before signing out. 在下班前交还所有的脏抹布，工具，楼层钥匙14.Performs other related jobs that may be assigned. 履行其他可能被安排的相关工作  JOB SPECIFICATION 工作要求 1. Sense of work responsibility,hardworking and resilient 工作责任心强，吃苦耐劳 2.The body has not undergone major surgery and there are no injuries to the waist 身体没有做过大手术，腰部没有伤病 3.Clear speech with good etiquette and politeness 谈吐清晰，具有良好的礼节礼貌

BASIC FUNCTION基本职责 Assists Executive Housekeeper in supervising and coordinating all activities of Housekeeping personnel. 协助行政副管家做好监督工作，并协调好所有客房员工的工作 DUTIES AND RESPONSIBILITIES 职责和义务 1.Supervises and coordinates the functions of Housekeeping personnel such as cleaning and maintaining hotel premises, storing and issuing of hotel linens. 监督协调客房部员工的工作，例如：清洁和保养客房营运场所，储存发放酒店的布草 2.Prepares daily floor assignments of Room Attendants based on room occupancy. 根据住客率安排每天楼层服务员在楼层内的工作 3.Hands out floor keys to Floor Supervisor and lists of work priorities for the day. 分发楼层钥匙给楼层主管，并列出当天的工作重点 4.Inspects all rooms blocked for VIPS; endorses all VIP-occupied rooms are properly cleaned and maintained. 检查所有房间尤其是贵宾房；确认所有贵宾房的清洁和物品的完好 5.Checks regularly all floor areas and floor public areas and informs supervisors concerned regarding deficiencies. 定时检查所有楼层区域和客房公共区域，并通知主管其不足之处 6.Spot checks all Housekeeping equipment in use and kept in storeroom. 盘点所有客房部正在使用的设备和库存的设备 7.Trains all supervisors periodically for improvement of Housekeeping operations. 定期进行主管的培训以提高改善客房部的运作 8.Supervises the general inventory taking of all housekeeping materials, linen and equipment. 监督管理客房部一般物品，布草和设备 9.Coordinates with other departments such as Front Office, Engineering and Laundry. 与其他部门做好协调工作，例如：前台、工程部、洗衣房 10.Performs other duties that may be required by his superior. 履行由其上级要求的工作职责 JOB SPECIFICATION工作要求 1.College graduate 专科毕业 2.At least with 1 years’ experience 至少1年同岗位工作经验 3. Familiar with operation of Front Office, Engineering and Laundry 熟悉前台、工程部和洗衣房的运作 4. Personable and neat, aggressive 外貌姣好、整洁，有进取心的

一、岗位职责 1. 全面负责客房部日常运营管理工作，制定并执行部门工作计划、规章制度及操作流程，确保客房服务高效、规范、有序开展。 2. 统筹客房清洁、布草管理、物资采购与盘点、设备维护保养等工作，严控成本消耗，提升部门运营效益。 3. 负责客房部团队建设，做好员工招聘、培训、考核、激励与排班管理，打造专业、高效、团结的服务团队。 4. 处理宾客关于客房服务的投诉、建议与特殊需求，提升宾客满意度与酒店口碑，维护良好客情关系。 5. 协同前厅、工程、安保、餐饮等部门，做好工作衔接与配合，保障酒店整体服务质量与运营顺畅。 6. 定期检查客房卫生、设施设备、服务标准落实情况，及时发现并整改问题，确保客房品质达标。 7. 完成上级交办的其他管理工作。 二、任职要求 1. 年龄28-45岁，大专及以上学历，酒店管理、旅游管理等相关专业优先。 2. 3年及以上同星级酒店客房部管理工作经验，熟悉客房部全流程运营与管理模式。 3. 具备优秀的团队管理、沟通协调、问题处理与成本控制能力，责任心强、抗压能力佳。 4. 熟知酒店卫生标准、消防安全规范及服务礼仪，具备良好的服务意识与职业素养。 5. 工作认真严谨、积极主动，具备较强的执行力与应变能力，认同酒店企业文化。

岗位职责 1、确保自己的服饰、发型整洁、淡妆等方面全部符合要求； 2、查看交班记录，了解上一班的移交事项，并负责处理； 3、熟悉预订资料，了解客情，尤其要记住即将来店的贵宾、常客的姓名，了解酒店的所有活动； 4、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房； 5、熟练总台各项专业业务和技能，搞好对客服务； 6、熟练掌握店内外信息，提供准确的问讯服务； 7、负责为下榻酒店的宾客办理入住登记手续； 8、负责客房钥匙的管理和发放工作并严格遵守验证制度； 9、制作有关报表，为其它部门提供准确的接待信息。 岗位要求 1、大专以上文化程度，懂得英语； 2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感； 3、相貌端正、身体健康。

BASIC FUNCTION基本职责 Responsible for planning, organizing,conducting, leading and auditing the performance of personnel involved in BellService activities. 负责计划，组织，领导，主管，协调，审核行李员的日常工作。                                           DUTIES ANDRESPONSIBILITIES职责和义务 1. Supervises the activities of Bellman andDoormen engaged in duties such as carrying baggage,rooming guests, paging, running errands andposting information on the event order board. 主管行李员日常工作包括行李递运，安置客人，呼叫，信息传达并在事件项目表上作记录。 2. Answers telephone calls for Bell Serviceand attends to guest inquiries requests and complaints regarding his section. 回答有关行李员服务的电话并处理客人对其部门的询问要求和投诉。 3. Determines work schedule of all BellService personnel; reviews record of attendance and accomplishments of Bell Service personnelin log books; ensures that pending items are completed; takes appropriateaction. 为所有行李员制订工作日程表，在笔记本上核查行李员任务出席和完成情况，确保未完成项目将及时完成，采取适当行动。 4. Supervises maintenance and control ofuse of Bell Service Baggage room; enforces cleanliness of baggage room and proper procedures inreceiving, storing and issuing baggage. 主管行李房的使用和维护，处理行李房的清洁事务并根据适当程序收取、存储和处理行李。 5. Ensures that personnel are alwaysproperly groomed neat and orderly and proper in manner and deportment. 确保员工仪表得体、干净有序、并能使用适当的礼仪。 6. Keeps superior informed regarding theperformance of his section; suggests possible ways and means of improving service. 向上级领导反馈员工表现的事宜，对提高服务质量的方式方法提出建议。 7. Appraises performance of subordinatesand recommends appropriate action basing on results of rating. 根据情况表扬员工的表现和推荐良好的行为。 8. Identifies training needs ofsubordinates of personnel within his section. 如有需要则进行部门内部人员培训。 9. Performs such other duties common to allsupervisors and other duties as may be assigned. 完成领导安排的其他工作。

1.Welcome/bid farewell to arriving/departing guests in a warm,friendly and courteous manner,using guest's name if known. 热情欢迎和欢送每个客人，并称呼客人姓名。 2.Safe and polite shuttle train service to hotels 安全，礼貌摆渡穿梭酒店的小火车服务 3.Responsible for key security of parked cars. 负责停车的车钥匙安全。 4.Ensure safe driving and parking of guest's cars. 确保安全驾驶及停泊客人车车辆。 5.Drive the hotel car safely at all times and follow traffic regulations. 安全驾驶并遵守交通规则。 6.Daily washing and interior vacuuming of hotel cars. 每天清洁车辆并吸尘。 7.Report any damage to the vehicle in a timely manner 车辆有损坏时应及时报告。 8.Keep working areas neat and tidy at all times. 保持工作环境整齐。 9.Identify VIP, ling staying guests and build rapport to offer personalized service and assistance. 熟悉确认贵宾，长住客人等，建立良好宾客关系并提供个性化超值服务。 10.Cultivate good working relationships with inter-related departments. 与相关部门保持良好关系。 11.Have thorough knowledge of the hotel,outlets,hours of operation etc, to be able to answer guest's questions. 熟知酒店及餐饮设施营业时间已便告诉客人。 12.Adhere to the vehicle's maintenance programs. 熟悉车辆维修程序 13.Maintain effective service in line with the hotel's Corporate Image: 通过有效服务以确保酒店形象。 14.Abide by the hotel's Policies and Procedures, and the hotel's Associate Handbook. 遵守酒店工作政策及程序以及员工手册中的条款。 15.Any other duties as may be assigned from time to time. 及时完成部门交与的任务。 1.Very good driving skill & experience,Driving license More than 3 years,Have worked as a driver. 良好的驾驶技术，3年以上驾龄，有从事过司机工作 2.Be familiar with and update all traffic rules & regulations. 熟悉交通法规并及时更新 3.Know location of city streets and roads, familiar with surrounding city routine. 熟悉地名路名及城市状况 4.Basic knowledge of hotel & Front Office. 具有对饭店行业以及前厅部基本知识的了解。