-协助员工推销产品，并提出创新性建议以提升销售额并保持高质量标准，这要符合公司的规定要求。
-为员工设定简单且可衡量的目标，以此来激励、监督、支持并协调相关人员的工作。公司流程
-完全清楚目的地、游览行程以及所提供的全部产品的情况，以便根据预定预算对销售活动进行个性化定制。
- 参与旅游活动及相关事宜，以确保按照公司标准高质量地完成产品交付工作，同时担任旅游陪同人员。“必需的；要求的”
-与摄影师密切合作，以确保照片服务的高效运行，并按照要求履行职责。
确保照片服务和照片制作的卓越品质，同时高度重视成本控制，以提供始终如一的高效、专业且周到的照片服务。
- 负责《旅游杂志》、港口信息、《今日要闻》以及今日的绘图工作向上；往上；上升对项目、时间安排、分配情况、出发及抵达时间（与旅游运营商协商确定）的确认，并负责所有销售渠道（TCPOS、互动式自助终端、ITC 等）的设置，以确保其能够正常且高效地运行。
-监督其职责范围内的员工能够及时且高效地履行职责。
-检查 Photoshop 和导游服务台区域的清洁度和整齐度，以确保所有部门区域的整体清洁和整齐状况。
-在旅行期间以及休假期间的各个场合，与游客进行公关交流，以确保达成游客满意度目标。
-按照现行政策和程序，对所有导游和摄影师工作人员进行监督、评估和管理。
-负责整个登船流程的管理，包括在码头出发前和出发期间的安排、服务提供以及确定游轮结束阶段的下船事宜的优先事项。
- 负责统计游轮客票数量、管理账目，并填写所有相关报告（每日销售报告、游轮结束报告、季节结束报告等），以更新游轮的相关信息，并按照公司规定持续向岸上办公室提供反馈。
- 支持并确保其他部门也支持个人游顾问的工作，以促进销售业绩的增长，这符合公司的规定。程序；步骤
- 在发生旅游中受伤或出现安全/紧急情况的情况下，为了能够迅速有效地提供援助
对于在旅行过程中出现的任何差异、无论是轻微还是严重的问题（这些问题可能导致客人投诉或退款请求），都要立即向酒店主管和总部汇报，以确保岸上游览服务始终符合客人的要求，这要严格按照公司的规定执行。标准
-如需进行检查，则应正确填写检查报告（包括备注、建议、操作细节及照片），以便提供有关产品的准确信息。
-负责监督并进行 Photoshop、照片实验室以及照片存储区的实物盘点工作，并与主仓库的领料单进行核对，确保与销售点系统的信息一致。
- 若部门经理有要求，将履行其他职责/任务
- 为营造支持成功安全文化的良好工作环境提供便利；
确保其团队能够实施并维持有效的 HESS 管理体系。在负责的团队/部门内执行并推广安全程序。
- Supports the crew in selling the product and develops innovative ideas in
order to increase sales and maintain a high level in quality, in accordance
with Company standards
- Gives simple and measurable goals to the staff in order to motivate,
supervise, support and coordinate the personnel in accordance with
Company procedures
- Perfectly know the destinations, the excursion program and the whole
product offered, in order to direct sales customizing the product, in
accordance with planned budget
- Participates in tours and related activities in order to ensure a high quality
product delivery, according to Company standards, acting as Tour Escort in
required
- Cooperates with the Photographer in order to ensure the efficient
operation of the Photo Service and to carry out duties as requested
- Assures excellence in the photo service and photo production with strong
emphasis on cost control in order to provide consistently speedy,
professional and courteous photo service
- Is responsible for Tour Magazine, Port Information, TOF and today drawing
up; confirmation of program, timing, allotments, departure and arrival
times (in agreements with Tour Operator) and is responsible for the set-up
of all sales channels (TCPOS, Interactive Kiosk, ITC, etc.) in order to make
sure they work properly and efficiently
- Supervises that personnel within the areas of responsibility are performing
their duties promptly and efficiently
- Inspects Photoshop and Tour desk area for cleanliness and orderliness in
order to ensure general cleanliness and orderliness in all department areas
- Carries out public relations with Guests in various occasion during the
excursion and during time off scheduled, in order to ensure achievement of
Guest satisfaction target
- Monitoring, evaluating, disciplining all Tour and Photo Staff as per current
policy and procedure
- Oversees the entire boarding operation before and during excursions
dispatch on the pier, the service delivery and defines the End of Cruise
disembarkation priorities
- Is responsible to count excursions tickets, managing accounts, filling up all
the report (daily sales and report, End of Cruise, End of Seasons, etc..) in
order to update information on the Cruise and provide continuous feedback
to offices ashore, following Company procedures
- Supports and makes sure that other offices support the Personal Cruise
Consultant, in order to increase sales, in accordance with Company
procedures
- In the referent person in case of injury on tour and safety / emergency
issues, in order to provide a fast and effective support
- Reports immediately to Hotel Director and HQ on any discrepancies, minor
or serious issues occurred during the tours that can resulting complaint
and/or refund grant to guests, in order to make sure the shore excursion
service is always matching Guests requirements, according to Company
Standards
- In case of inspection, fills out the inspection report properly (with
comments, suggestions, operative details, and photos), in order to provide
correct information on the product
- Supervises and takes physical inventory in the Photoshop, photo lab and
photo stores and cross-checks requisitions from Main Store to P.O.S
- Performs other duties / tasks if required by Line Manager
- Facilitates a work environment that supports a successful safety culture;
ensuring his / her team implements and maintains an effective HESS
Management System. Enforce and promote Safety procedures in the team /
department under responsibility
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