We are looking for a Quality Assurance andTraining Manager
我们正在招聘质量保证及培训经理,职等您来!
At SALT of Anji, China an urban resort thatirresistibly combines modernity, contemporary art and the warmth of SALT forlovers of design, food, travel, and all things local. SALT Resorts is one ofthe four distinctive brands of The Lux Collective. SALT Resorts takes you topeople, not just places.
安吉乐那盐绚酒店是位于中国浙江省的一家度假酒店,它将现代时尚属性、当代艺术设计和盐绚的温暖融为一体,是爱好设计、美食、旅行和所有当地人事物的爱好者无法抗拒的魅力之选。盐绚是丽世酒店管理集团旗下四大特色品牌之一。盐绚不仅仅带您前往目的地体验,更是让您结识快乐中的人们。
MAIN PURPOSE 主要职责
The Quality Assurance & TrainingManager will assist SALT of Anji Director of Human Resources with all thetraining, development aspects and will ensure that the compliance with qualitystandards are maintained at all times at SALT of Anji.
质量保证和培训经理将协助安吉乐那盐绚酒店的人力资源总监进行所有培训和人才发展方面的工作,并确保其度假村始终符合质量标准。
The Quality Assurance & TrainingManager will work closely with SALT of Anji Hotel Manager and Director ofOperations to drive the overall Operations of SALT of Anji and Guests’experience to the next level whilst ensuring that all quantitative and qualitativetargets set related to Quality Assurance & Training of the Team Members aremet.
质量保证和培训经理将与安吉乐那盐绚酒店经理和运营总监密切合作,推动安吉乐那盐绚酒店的整体运营和客人的体验提升到一个新的水平,同时确保满足所有与团队成员质量保证和培训相关的定量和定性目标。
The Quality Assurance & TrainingManager will ensure that training on SALT Service Culture, Vision, Purpose& Values (VPV), Quality Assurance and Standard Operating Procedures aredelivered regularly to all Team Members.
质量保证和培训经理将确保定期向所有团队成员提供关于盐绚服务文化、愿景、目标和价值观(VPV)、质量保证和标准操作程序的培训。
The Quality Assurance & TrainingManager will actively participate in the development and implementation of theStandard Operating Procedures (SOPs) and guidelines.
质量保证和培训经理将积极参与标准操作程序和指导方针的制定和实施。
The Quality Assurance & TrainingManager will be responsible to identify and assess the training needs of theTeam Members through yearly performance evaluations and Guests’ feedback aswell as implement successful training programs to ensure that Guestsatisfaction and operational objectives are achieved.
质量保证和培训经理将负责通过年度绩效评估和客人反馈来确定和评估团队成员的培训需求,并实施成功的培训计划,以确保客人满意度和运营目标的实现。
The Quality Assurance & TrainingManager will act as a quality catalyst for the hotel’s overall performance byproviding training and coaching as well as conducting workshops on Environment,Hygiene, Safety, Energy Management, Waste Management, Quality Circles in orderto develop awareness of quality services to Team Members.
质量保证和培训经理将通过提供培训和指导,以及举办环境、卫生、安全、能源管理、废物管理、质量圈等方面的研讨会,作为酒店整体绩效的质量催化剂,以培养团队成员对优质服务的意识。
ACADEMIC QUALIFICATIONS 教育背景资格
College Degree and above ,major in Hotel Management preferred
具有大专以上文化程度,最好是酒店管理专业
PRIOR WORKING EXPERIENCE 以往工作经历
A minimum of 3 years of working experiencein Hospitality Industry and Quality Management or related field.
3年以上酒店及质量管理或相关行业工作经验。
A minimum of 2 years of working experienceas Quality Assurance & Training Manager.
2年以上质量保证和培训经理工作经验。
Skillful in Word, PowerPoint, and Excelprocessing
良好的办公自动化软件知识,包括Word、PowerPoint、Excel。
OTHER REQUIREMENTS 其他专业要求
Passionate with good affinity.
热情并具备良好的亲和力。
Self-starter with hands-on approach.Innovative and has a “can-do” attitude. Comfortable working in a fast-movingenvironment.
主动并亲力亲为。创新并有乐观进取的态度。能适应高效的工作环境。
Proactive, dynamic, flexible andprofessional attitude with strong interpersonal skills.
积极主动,有活力,灵活和专业的态度,并具有较强的人际交往能力。
Strong Project Management skills.
较强的项目管理能力。
Well versed with the latest QualityAssurance Management Development trends.
熟悉最新的质量保证管理发展趋势。
Able to work independently and in a teamenvironment.
具备独立工作的能力并能与团队共同合作。
Awareness and sensitivity to the concept ofluxury and quality.
对奢华及高质量理念有意识且敏感。
Able to link the value of Team Members,customers and business result.
能与团队成员、宾客的价值观及商业结果相链接。
Proven record to use formal and informalstructure and culture to achieve the organization objectives.
具备通过正式及非正式的策略和文化来达到组织的目标的能力。
Able to manage conflicting businesspriorities and to facilitate other departments on training planning.
具备协调优先业务冲突的能力,并协助各部门制定好培训计划。
Strong interpersonal and influencingskills.
优秀的人际关系及影响力。
Analytical with reasonable level ofnumeracy with attention to details.
关注细节,合理水平的数字分析能力。
Good command of English and Chinese.Mandarin is a must.
良好的中英文能力,标准的普通话沟通能力。