【职位描述】
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The core responsibilities of the Finance Operations Manager are to check that all charges raised by each department have been properly posted to guest accounts or otherwise accounted for, the correct procedures have been followed and all outstanding payments that should have been received by the hotel were received.
What will I be doing?
As the Finance Operations Manager, you will be responsible for performing the following tasks to the highest standards:
• Audit the daily revenue figures, supporting reports and vouchers.
• Ensure that all revenue is captured and reported, the daily and monthly revenue and settlement reconciliation are prepared on a timely basis.
• Ensure all gifts or entertainment voucher are controlled as per the policy.
• Review all entertainment dockets and officers’ checks, ensuring that all are authorized and signed with appropriate level of details.
• Check that complimentary rooms have been appropriately authorized.
• Audit the internet and telephone interface reports to ensure all telephone and internet revenue have been posted.
• Ensure that the relevant Front Office and Outlet reports are printed, audited and filed in date order.
• Verify transactions posted in the daily report, including but not limited to credit cards, city ledger, crew allowances, pay outs, allowances & rebates, miscellaneous charges, voiding, car park revenues, and room safe keys.
• Prepare rebate and allowance summary and rebate journal.
• Reconcile credit card charges between electronic credit card machine and Point of Sale system on a daily basis.
• Prepare daily revenue report for the Director of Finance / Financial Controller.
• Ensure that all concessionaires’ revenue is reconciled, and recorded accurately.
• Audit the daily General Cashier’s Report.
• Check the Room Rate Discrepancy Report to ensure that all rate changes, upgrades, etc. have been properly authorized.
• Ensure that the Room Status Discrepancy Report is printed twice daily, and any exceptions noted are reported.
• Record cashier overs / under in the relevant reports and followed up with the Outlet Managers or Front Office Manager.
• Follow up on any discrepancies, incomplete work or missing information with the relevant departments.
• Ensure all paid out vouchers have proper authorization, signatures and backup.
• Follow up with the Revenue / Reservation team to ensure that any no-show is reviewed, and charges made accordingly.
• Audit the daily Food & Beverage Report, verifying the cashier’s remittances to the General Cashier’s Report.
• Ensure that all banquets and functions revenue are entered, and all restaurant and bar checks are properly accounted for.
• To be fully conversant with the Hotel Manual Contingency Plan in case of computer system failure and ensure that all manual procedures are followed and adhered to.
• Ensure the accurate and timely input of data to the general ledger system.
• Maintain adequate and up to date files.
• Conduct monthly house float count as well as safety deposit boxes audit.
• Make sure all of the VAT invoice are stored in a safe place and control the issuance, recycling, authenticating, purchasing of VAT invoice and so on.
• Check the accuracy of VAT invoice issued by the operation department.
• Complete the related work of special invoice within prescribed time according to the invoice policy.
• Handle all requests and inquiries on tax in a timely and efficient manner.
• Assist to complete the work of invoice in accordance to the hotel operations requirement.
• Support the daily work of Credit & AR and help them to resolve problems they may encounter.
• Ensure all operations of Income Audit, Credit and AR comply with the Hilton Policy and Audit requirements.
• Maintain good relations with other hotel departments and team members.
• Handle all requests and enquiries in a timely, efficient and friendly manner.
• Minimize the risks of accidents and workers compensation costs by ensuring that the correct work practices are used and that the area is safe from hazards.
• Perform any additional tasks assigned to ensure that the department functions smoothly.
【任职要求】
What are we looking for?
A Finance Operations Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• University preferred commerce degree in Accounting & Management.
• Minimum of 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience.
• Solid working experience in hotel accounting with a minimum of 3 years in a supervisory role.
• Previous experience in a managerial operational accounting role.
• Thorough knowledge of federal, state and local accounting laws and tax laws.
• Mature and reliable person.
• Proficient in Microsoft Office applications.
• Fluent in written and spoken English to meet business needs.
• Good communication and interpersonal skills.
• Strong sense of responsibility and self-motivation.
• Flexible in relation to working hours.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
