We are currently looking for a Service Manager - Banquet to join our F&B team.
我们正在寻找一位宾客服务经理-宴会厅加入我们餐饮部团队。
As a Service Manager - Banquet , we rely on you to:
作为宾客服务经理-宴会厅,需要独立承担以下岗位职责:
Coach and maximize the performance of the team.
指导并最大限度地提高团队的表现。
Ensure every guest receives high quality service.
确保每位客人都能获得高质量的服务。
Maintain smooth banquet operation on a daily basis.
每天保持宴会运作顺畅。
We are looking for someone who:
候选人应具备以下特质:
Minimum 2 years in the same position in 5* international hotel.
2年以上国际五星级酒店同等职位。
Enjoys planning,organizing and problem solving creative and open-minded.
喜欢计划、组织和解决问题,富有创造力和开放性。
Communicates and writes with fluencyin English (and local language).
流利的英文沟通能力(以及当地语言)。
Willing to work shifts.
愿意轮班工作。
职责义务:
Duties & Responsibilities:
1.全面了解相关的食品、饮料、服务知识。
Comprehensive knowledge of food, beverage and service.
2.按照宴会订单确保所有活动的摆台。
Ensure the setting of all events according to the banquet order.
3.督促食品和饮料的准备工作并符合酒店服务标准。
Supervise food and beverage preparation in accordance with hotel service standards.
4.对新入职员工和老员工进行培训。
Conduct training for new employees and old employees.
5.在活动开始之前及时发现和弥补服务标准上的不足加以弥补并在之后予以贯彻和执行。
Gaps in service standards are identified and remedied in a timely manner prior to the commencement of activities and followed up and implemented thereafter.
6.按照活动要求有计划的安排员工工作以确保足够的餐前准备时间。
Arrange the staff to work according to the activity requirements in a planned way to ensure adequate pre-meal preparation time.
7.确保所有的设备设施的合理摆放、维修及维护。
Ensure the reasonable placement, repair and maintenance of all equipment and facilities.
8.负责宴会厅房及周边区域的年度维修、维护以及清洁计划。
Responsible for the annual repair, maintenance and cleaning plan of banquet hall and surrounding area.
9.协助餐饮部经理完成宴会推广活动的宣传册。
Assisted the Food and Beverage manager to complete the brochure of banquet promotion activities.
10.按餐饮总监要求完成正常的财务及工作报告。
Complete normal financial and work reports as required by F&B director.
11.随时对部门收入及相关成本控制保持关注。
Keep an eye on departmental revenue and related cost control at all times.
12.控制成本并向本部门员工传达重要财务信息。
Control costs and communicate important financial information to department employees.
13.按照酒店及部门要求合理制定本部门员工年假计划并执行。
Formulate and implement the annual leave plan for employees of the department in accordance with the requirements of the hotel and the department.
14.及时向员工传达酒店重要信息,并随时关注酒店经营策略。
Timely convey important hotel information to staff, and keep an eye on the hotel's business strategy.
15.每月向餐饮部总监提交本部门损益报告。
Submit the profit and loss report of the department to the Food and Beverage Director on a monthly basis.
专业知识技能:
Job Knowledge / Skill:
1.大专以上学历,至少5年酒店管理工作经验,在酒店担任相同职务至少2年以上。
College degree or above, at least 5 years hotel management experience, at least 2 years in the same position in the hotel.
2.可以承受相当的工作压力,独立完成工作。
Able to work under considerable pressure and complete work independently.
3.全面的餐饮部运营及中餐、西餐知识。
Comprehensive operation of food and beverage department and knowledge of Chinese and Western food.
4.良好的组织能力及团队领导能力。
Good organizational skills and team leadership.