营运管理
Operational
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协助餐厅经理确保根据经营理念对部门进行高效地管理，根据标准提供礼貌、专业、高效和灵活的服务。
Assists the Outlet Manager to ensure
that the outlet is managed efficiently according to the established concept
statement, providing courteous, professional, efficient and flexible service at
all times.
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在部门内凡事亲历亲为，始终在餐厅参与运营，特别是在工作繁忙期间。
Is a hands-on manager and is present at
all times in the Outlet, especially during busy periods.
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建立并严格遵守所有运营设备、用品和备用品的库存量，保证餐厅的顺畅运营。
Establishes and strictly adheres to the
par stocks for all operating equipment, supplies, inventoried items, and to
ensure that the outlet is adequately equipped.
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协助每月进行运营设备及营业用品盘点。
Assists in conducting monthly inventory
checks on all operating equipment and supplies.
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在餐厅经理缺勤时，就每日准备、服务及菜单为员工召开班前沟通会。
In the absence of Outlet Manager,
conducts daily pre-shift briefings to associates on preparation, service and
menu.
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在每日运营及质量控制方面与厨务部密切配合。
Liaises with the Culinary Department on
daily operations and quality control.
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具备充足的菜单和酒水知识，能够向客人推荐和促销餐饮产品。
Has a thorough knowledge and
understanding of all food and beverage items in the menu and the ability to
recommend Food and Beverage combinations and upsell alternatives.
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确保餐厅前场和后场始终整洁有序。
Ensures that the outlet is kept clean
and organised, both at the front as well as the back of house.
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与客房部合作，严格按照清洁时间表进行清洁。
Liaises and organises with Housekeeping
Department that the established cleaning schedules are strictly adhered to.
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定期巡视检查部门，以确保卫生情况始终符合标准。
Conducts regular inspections of the
Outlet ensuring standards of cleanliness is maintained at all times.
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协调并维护设备维修报告并且认真记录。
Coordinates and maintains machine
maintenance reports and records.
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处理客人所有关于食品、酒水和服务方面的要求以及疑问。
Handles all guest requests and
inquiries on food, beverage and service.
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确保所有员工和客人建立良好的宾客关系。
Ensures that all associates establish a
rapport with guests.
行政
Administration
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协助部门建立完善并且维护部门营运手册，部门营运手册应当反映出酒店政策和程序以及工作过程和标准。确保每年进行回顾，反映出改变。
Assists with the development and
maintenance of a detailed Department Operations Manual that reflects policies
& procedures, work processes and standards of performance within the
Division. Ensures annual review to accurately reflect any changes.
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与餐厅经理密切合作准备和定期更新餐饮部预算，确保达到预算目标并且有效的控制成本。
Assists with the preparation and
regular update of the Food and Beverage Departmental Budget, in close
cooperation with the Outlet Manager ensuring targets are met and costs are
effectively controlled.
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持续监控和确保正确处理和管理“失物招领”物品。
Constantly monitors and ensures the
proper handling and control of lost and found items.
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维护部门日志。
Maintains the Daily Log Book.
薪资与生产力管理
Payroll & Productivity Management
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通过在整个部门内建立灵活的员工编制，实施高效的薪资管理/资源分配。这将依据一个灵活的员工基数（全职员工及临时工）、多技能及多任务的原则。
Exercises efficient Payroll Management/
Resource allocation through the establishment of a flexible workforce
throughout the Division. This will be based on the principles of a flexible associate
base (Full Time & Part Time associates), multi-skilling and multi-tasking.
§ 指导下属确保生产力水平满足凯悦酒店集团餐饮部营运手册的要求。
Directs subordinates to ensure
productivity meets the Hyatt Hotels Corporation Food and Beverage Operations
Manual requirements.
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关注改进生产力水平及在可接受的指引下谨慎管理用品/薪资，确保所有设备的优化部署和高效能。
Focuses attention on improving
productivity levels and the need to prudently manage utility/ payroll costs
within acceptable guidelines ensuring optimum deployment and energy efficiency
of all equipment.
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确保使用新技术和新设备以提高生产力。
Ensures new technology & equipment
are embraced as to improve productivity.
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通过“灵活处理工作”（适当情况下）和简化工作流程，来回顾和不断探索所有员工的生产力水平改善。
Reviews and constantly seeks
Productivity level improvements of all associates through the process of
“taking work out of the system” (when appropriate) and through streamlining of
work process.
人员管理
People Management
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通过参与管理，根据酒店制度和程序以及相关适用法律，对所有餐饮部员工进行紧密督导。
Through hands on management, supervises
closely all Food and Beverage Service associates in the performance of their
duties in accordance with policies & procedures and applicable laws.
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给具备能力和资源的员工委派适当的工作和责任，在培养和发展员工的同时确保营运标准和安全。
Delegates appropriately duties and
responsibilities, to equipped and resourced associates, nurturing and
developing them whilst ensuring standards of operation and safety are
maintained.
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拥护和支持酒店的培训精神和以人为本的管理哲学，并和进修及培训发展部经理、餐厅经理密切合作培养和发展员工。
Instils and supports the Training
initiatives and philosophies of the company and works closely with the Learning
and Development Manager and Outlet Manager to develop a team of multi-skill associates.
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发展并协助针对提高技能和知识的培训活动。
Develops and assists with training
activities focused on improving skills and knowledge.
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确保员工完全理解酒店的规章制度并遵照执行。
Ensures associates have a complete
understanding of rules and regulations, and that behaviour complies.
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监督员工士气并提供工作表现及发展的反馈。
Monitors associate morale and provides mechanism
for performance feedback and development.
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进行员工年度表现发展评估，提供真实和准确的回馈。
Assists in conducting the annual
Performance Appraisals providing honest and appropriate feedback.
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将指导原则及核心价值有效地传达给所有层级的员工。
Effectively communicates guiding
principles and core values to all levels of associates.
总则
General
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按要求出席所有会议并作出贡献。
Attends and contributes to all meetings
as required.
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确保部门的服务一贯按照部门营运手册的标准，高效、一致和礼貌的完成。
Ensures services provided by the
department are always available and are always carried out to define Standard
with the utmost efficiency, consistency and courtesy as detailed in the
Department Operation Manual.
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礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报。
Handles guest and associate enquiries
in a courteous and efficient manner, reporting complaints or problems if no
immediate solution can be found.
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了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。
Is knowledgeable in statutory
legislation in associate and industrial relations, understanding and strictly
adhering to rules & regulations established in the Associate Handbook and
the hotel’s policies concerning fire, hygiene and health & safety.
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积极参与员工福利、安全、发展及健康的活动，并给予建议、咨询和真实、恰当的反馈。
Takes an active involvement in the
welfare, safety, development and well-being of associates providing advice,
counselling and truthful, diplomatic feedback.
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确保所有员工具有高标准的个人形象和仪容仪表。
Ensures all Outlet associates maintain
high standards of personal presentation & grooming.
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与客人和同事保持基于良好工作关系的接触。
Maintains positive guest and colleague
interactions with good working relationships.
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始终展现负责的管理和行为，并以积极的形象代表酒店管理团队和凯悦酒店集团。
Exercises responsible management and
behaviour at all times and positively representing the hotel management team
and Hyatt Hotels Corporation.
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根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。
Responds to requests to undertake any
reasonable tasks and secondary duties and to changes as dictated by the hotel,
industry and company.
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