- Supports the crew in selling the product and develops innovative ideas in
order to increase sales and maintain a high level in quality, in accordance
with Company standards
- Gives simple and measurable goals to the staff in order to motivate,
supervise, support and coordinate the personnel in accordance with
Company procedures
- Perfectly know the destinations, the excursion program and the whole
product offered, in order to direct sales customizing the product, in
accordance with planned budget
- Participates in tours and related activities in order to ensure a high quality
product delivery, according to Company standards, acting as Tour Escort in
required
- Cooperates with the Photographer in order to ensure the efficient
operation of the Photo Service and to carry out duties as requested
- Assures excellence in the photo service and photo production with strong
emphasis on cost control in order to provide consistently speedy,
professional and courteous photo service
- Is responsible for Tour Magazine, Port Information, TOF and today drawing
up; confirmation of program, timing, allotments, departure and arrival
times (in agreements with Tour Operator) and is responsible for the set-up
of all sales channels (TCPOS, Interactive Kiosk, ITC, etc.) in order to make
sure they work properly and efficiently
- Supervises that personnel within the areas of responsibility are performing
their duties promptly and efficiently
- Inspects Photoshop and Tour desk area for cleanliness and orderliness in
order to ensure general cleanliness and orderliness in all department areas
- Carries out public relations with Guests in various occasion during the
excursion and during time off scheduled, in order to ensure achievement of
Guest satisfaction target
- Monitoring, evaluating, disciplining all Tour and Photo Staff as per current
policy and procedure
- Oversees the entire boarding operation before and during excursions
dispatch on the pier, the service delivery and defines the End of Cruise
disembarkation priorities
- Is responsible to count excursions tickets, managing accounts, filling up all
the report (daily sales and report, End of Cruise, End of Seasons, etc..) in
order to update information on the Cruise and provide continuous feedback
to offices ashore, following Company procedures
- Supports and makes sure that other offices support the Personal Cruise
Consultant, in order to increase sales, in accordance with Company
procedures
- In the referent person in case of injury on tour and safety / emergency
issues, in order to provide a fast and effective support
- Reports immediately to Hotel Director and HQ on any discrepancies, minor
or serious issues occurred during the tours that can resulting complaint
and/or refund grant to guests, in order to make sure the shore excursion
service is always matching Guests requirements, according to Company
Standards
- In case of inspection, fills out the inspection report properly (with
comments, suggestions, operative details, and photos), in order to provide
correct information on the product
- Supervises and takes physical inventory in the Photoshop, photo lab and
photo stores and cross-checks requisitions from Main Store to P.O.S
- Performs other duties / tasks if required by Line Manager
- Facilitates a work environment that supports a successful safety culture;
ensuring his / her team implements and maintains an effective HESS
Management System. Enforce and promote Safety procedures in the team /
department under responsibility
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