1. Ensure proper coordination with kitchen and bar on daily or monthly specials and promotions: possesses sound knowledge of food & beverage, up selling and availability of menu items.
与厨房及酒吧协调好每天及每月的推荐菜及酒水,熟练掌握本部的菜肴及洒水,高档菜及菜单上的内容。
2. Performs all duties as assigned by management.
及时完成酒店管理层所布置的所有工作。
3. Responsible for staff scheduling and payroll cost to ensure adequate coverage according to established practices and maximize on labor potential; Plans work assignments based on room occupancy forecast, Event orders and VIP list. Adjust schedules to meet emergencies, coordinates with other managers regarding emergency staffing.
负责员工的工作安排及工资成本,以确保足够的人员完成工作,最大限度的利用现有的劳动力。根据预测、宴会预定及重要客人的人数来安排工作。如遇到紧急情况,要做好相应地改动,并与其它经理协调好工作。
4. Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference.
做好销售,客人投诉、解决办法及相关人员、设备的记录。
5. Maintains established par stock for operating supplies to ensure smooth operation.
要保持足够的存货以确保本部的正常运营。
6. Make frequent suggestions to Management in reference to improvement of general operation, F&B promotions, cost control and profitability.
给领导提出建议,以提高工作效率,促进销售,并达到增源节支的目的。
7. Establishes control procedures for reconciliation of Cashiering before and after service.
建立收银调节控制程序,在服务前后,要按此程序来工作。
8. Completes weekly restaurant inspection; checks overall restaurant appearance, the repair of its fixtures, fittings and operating equipment, initiates maintenance request as necessary.
每周要检查一次餐厅,包括餐厅的外观、灯饰、家具及其它设备。如果需要,填写维修申请单。
9. Participates in the planning of menus & beverage lists.
参与菜单、酒水单的制定及定价。
10. Responsible for holding daily briefings and monthly communication meetings to discuss various aspects of food service and preparation with employees.
负责每天的晨会及每月的交流会,在会议中讨论服务及准备工作等方面的问题。
11. Implements and enforces safety regulations and house rules.
加强安全及内部的规章制度。
12. Attends to guest complaints, requests or inquiries regarding food and services and immediately takes all required corrective measures.
关注客人对饭菜及服务的投诉、要求和需求,并立即采取有效措施。
13. Be familiar with changes and trends in the competition and the market place.
熟悉市场及竞争的趋向及变化。