确保前厅部能按照凯悦国际的标准顺利并高效的运行。
Ensures the Front Office operates successfully and efficiently in accordance with Hyatt International brand standards.
确保每日的贵宾、特殊客人、长住客的房间在客人到店前的封闭状态并保证礼品能适时适当的配置。
Ensures that all daily VIP rooms, special guest rooms, long stay guest rooms for arrivals are blocked in advance and welcome amenities are appropriately ordered.
确保房间能按照客人的到店时间提前封闭并及时通知客房部。
Ensures that all rooms are pre-blocked accordingly to arrival time and housekeeping is informed.
与客房部及工程部保持紧密的联系以确保房间能得到及时的封闭及维护。
Works closely with Housekeeping and Engineering Departments to ensure that rooms are blocked accordingly for maintenance.
确保对客用及其他部门所用客房钥匙的严格管理。
Ensures strict control of room keys for guests and other departments.
确保整个前厅部（包括前台、副理柜、礼宾部等）资金运转能够按照本酒店及酒店财务部所制定的政策及程序实施。
Ensures that all floats (Front Desk, Assistant Manager, Concierge etc.) are used appropriately in accordance to Policies & Procedures set by the Hotel and that personnel with access to floats comply with international Policies & Procedures established by Finance.
经常与客房部经理、嘉宾轩经理及其相关副理通力合作以确保酒店各种标准能够得到执行，错误能够得以改正。
Conducts frequent and thorough inspections together with the Housekeeping Manager, Regency Club Manager and relevant Assistant Managers to ensure standard are met and any faults/ repair are addressed.
确保每日当班副理工作报告能得到清晰及准确的根新，确保各种事项的及时跟进。
Ensures that the daily Assistant Managers’ report is properly and clearly updated and all traces are properly followed up in a timely basis.
在酒店出现超额预定时做出相应决策并指导管理层实施解决。
Makes all decisions regarding overbooking the Hotel, ensures all out booking are carried out by a member of management.
确保整个前厅部带着销售的态度去运作，使得每个员工都有销售意识，以获得收入的最大化。
Ensures Front Office operates with a sales attitude, and all personnel are aware of sales and opportunities within the Hotel, which will assist, with the maximisation of revenue.
保持高度的对抗风险的预见能力，提前做好预防措施。
Keeps senior management informed of any risk or opportunity in relation to the pre-set performance figures.
建立并维护良好的宾客关系，在对客服务的过程中满足客人的要求并解决客人的投诉。
Establishes rapport with guests maintaining good customer relationship and handles all guest complaints, requests and enquiries on Front Office services.
高峰时段的工作日志及程序应置于前台，要时时地检查各种服务的标准和质量以及客人间的相互关联。
Schedules self to be in the lobby and the Front Desk during peak operation hours, constantly checking on standards of services quality of guest interaction and cleanliness.
确保客人的电话及留言服务得到及时的传达。
Ensures a speedy telephone and message service at all times for guests.
确保每一个员工及时了解酒店的各种更新的产品知识、促销计划、政策变动，并处理好内部的沟通及联系。
Ensures all employees maintain an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication.
