· To actively promote the service and facilities of the Accor Hotels to guests and suppliers of the hotel.
能够积极的向客人及供应商推荐酒店的服务及设施。
● To understand how to operate all the equipments used in the outlet.
懂得使用餐厅内的所有设备。
● Confidently knowing opening hours of all restaurants & Hotel outlets.
熟悉所有餐厅及酒店其他部门的营业时间。
· Avoid offensive or impolite language.
避免使用冒犯或不礼貌的语言。
· Look for ways to upsell and add value.
能通过多种促销的手段为酒店带来更多经济效益。
· To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
在工作过程中,能够做好本职工作,保证自己及其他人的安全。
SUMMARY OF POSITION
职位概括
Direct staff and serve guest needs by providing exceptional knowledge of food and beverage menu items as well as information regarding preparation methods while ensuring guest satisfaction.
具备专业的餐饮酒水知识和正确的操作程序,指导员工,服务顾客,确保顾客的满意。
The ability to offer guests an enjoyable, expertly served beverage/dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness.
根据四季酒店的服务标准,向顾客提供高品质,专业,友好的服务使客人有一个快乐的就餐经历。
PREFERRED KNOWLEDGE / QUALIFICATIONS
职位要求
One to two years previous experience in a line, supervisory or
senior server position in F&B.
不少於两年服务员或高级服务员经验。
Problem solving, reasoning, motivating, organizational
and training abilities.
具有解决问题,推理,号召,组织和培训能力。
To ensure the smooth and efficient operation of the F&B department and all related guest services, achieving maximum sales and guest satisfaction, while adhering to the standards of service required by the maison and leading by example.
确保宴会服务部和所有相关客户服务的顺利、高效运作,达到最大的销售和客户满意度,同时遵守酒店所要求的服务标准,并以身作则。