l  Responsible to handle all guest requests and to solve any guest complaints. 负责为客人提供帮助并且处理客人投诉。 l  Ensure that the Hospitality and the Guest Response Programs are beingfollowed and monitored. 根据标准确保服务质量和对客回应的程序。 l  Be familiar with cultural differences to meet guest's specific needs andrequirements. 了解客人的文化差异以便提供周到的服务。 l  Provide information to guests about : 向客人提供以下信息咨询及服务： -     local areas (e.g. social, cultural, historical andphysical attractions), location and hours of operation 本地信息（例如社会信息，本地文化，历史和旅游景点），位置和开放时间。 -        allhotel facilities (e.g. the hours of operation, location, daily and weeklyevents) 酒店内的设施（例如营业时间，位置，平日和一周的活动及促销）。 -        localarea's restaurants and theatre/musical productions 本地的餐厅，剧场信息。以及相关的演出信息。 -     airline, automobile rental, transportationdirections, office services, and beauty/barber           establishments 机票，租车，为客人指路，提供文秘协助，以及安排美容美发服务等。 l  Make reservations and arrangements for events,transportation, local attractions, restaurants, etc. as tours as requested. 为客人预定活动，往返交通，本地旅游，餐厅订座等。 l  Procure services; provide information and reserveservices and/or use of bonded babysitters, reputable athletic clubs, etc. 提供信息咨询，预订服务，安排为客人照看儿童，以及安排到著名的健身俱乐部健身等。 l  Each associate is expected to carry out, within theircapabilities, all reasonable requests by management. 根据每个员工的能力安排工作以确保管理层的任务准确完成。 l  Maintain the Repeat Guest Program and the VIPProgram. Ensure that the above-mentioned clientele are receiving the type ofservice they deserve and follow up with guest relations to ensure that allrequests are carried out. 确保实行常客计划和VIP接待计划。确保以上客人得到应有的服务并协助宾客关系主任协助客人解决他们的问题。 l  To carry out any other duties and responsibilities as assigned. 执行分派的其他工作。