Main Duties /主要职责 1. Prepares forecasts of revenue, profit, demand and occupancy for rooms and function space 3-6 month, long range and budget. 准备营运收益，利润， 以及3至6个月酒店房间和多功能区域的需求和出租率，还有长期预算的评估和预测。 2. Prepares and is accountable for sales strategy critiques. 准备并负责对于销售策略的回顾。 3. Review group ceiling and monitor all group bookings according the rate and inventory guidelines. 对于团队占有量进行评估， 并监控所有的团队预定都依据团队价格和数量指南来进行。 4. Track the production of all special promotions and review the effectiveness of the promotions. 以提高生产力制定促销活动并回顾其促销效果。 5. Train and develop all revenue associates. Coach and counsel all associates to ensure timely rectification of performance. 训练并发展所有收益的成员，指导并建议所有员工以确保适时的对工作表现进行修正。 6. Supervise hotel rate set up and reservation status, make sure matched company standard. 监督酒店房价设置与客房预订情况，确保与公司标准相一致。 7. Provide market strategy guidance for different time to improve pricing and sourcing structure. 指导酒店制定不同时期的市场策略以改善现有房价与客源结构。 8. Manage all sales and reservation channel properly.                                                                       合理管控所有销售预订渠道。 9. Finish extra tasks arranged by superior randomly. 完成上级临时安排的其他工作任务。 Qualification: 任职要求 1. Excellent analytical skills. 卓越的分析才能 。 2. Knowledge of operations research principles and concepts. 研究定义和概念的知识。 3. Excellent communication skills (timely, concise updates to strategy, etc.). 卓越的沟通能力（适时而简练的更新策略，等）。 4. Strong pricing analysis skills. 敏锐的价格分析能力。 5. Spreadsheet and data analysis skills. 表格和数据的分析能力。 6. Past experience with the management of analytical projects. 对于项目分析管理有过去经验。 7. Proficiency in written and spoken English and Mandarin. 精通英语和国语的口头和书写能力。 8. Good general education, College degree in hotel management or similar. 受过良好的教育,酒店管理等相关专业大学学历。

job overview 职位概述 To conduct vigilant and appropriate yield management and actively contribute towards revenue generation through effective management of the reservations department.   This position is a vital position to the sales and marketing function by providing current, accurate information on both the internal reservation situation and the external climate with which the hotel operates. 谨慎和适当进行收入管理工作，并通过对预订部的有效管理增加酒店收入。本职位就内部预定情况和酒店运作的外部大环境提供最新的准确的信息，因此对于市场销售工作来说是相当重要的一个岗位。   At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to: ·     Be charming by being approachable, having confidence and showing respect. ·     Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. ·     Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. ·     在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你： ·     亲切、充满自信、体现尊重来展现富有魅力的你。 ·     理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。 ·     见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。 Duties and Responsibilities工作职责 ·     Monitor the daily operations of reservations 监督日常预订业务 ·     Control rooms inventory including allocation and reservations to areas of maximum yield and black out dates 管理客房清单，包括对最佳效益区的客房及禁止预订日期的分配和预订进行管理。 ·     Develop and conduct rooms based marketing activities 开展和实施以客房为基础的市场活动。 ·     Track sales programs/promotions/advertising and provide feedback as necessary to relevant departments 跟踪销售计划，促销活动，广告，并向相关部门提供必要的反馈。 ·     Track and establish pick up trends, occupancy history and market segment development to facilitate forecasting 记录散客驱势，入住率记录和市场细分发展情况来协助预测工作。 ·     Monitor front office tracking of guest history data 监督前厅部对客人档案的记录工作。 ·     Create and maintain allotments 建立并维护客房分配方案。 ·     Record and analyze guest questionnaires on a monthly basis 每月对客户问卷调查表进行记录和分析。 ·     Ensure accuracy of guest history and client profiles in Data Base 确保数据库中客人记录和客户资料的准确性。 ·     Track market codes 记录市场代码。 ·     Load and maintain rates in IHG reservation system 将房价下载至洲际酒店集团预订系统并进行维护工作。 ·     Maintain rate in Website 维护网上房价。 ·     Collate, maintain and distribute relevant information and data obtained from both existing sources (consultants, economic forecasters) and external sources 编写、保管和发放从现有信息来源（顾问、经济预测师）和外部信息来源获得的相关信息和资料。 ·     Manage Hotel Bank and GDS close out/opening-up dates, if applicable 管理酒店银行及全球分销系统的开关日期 (适用的话)。 ·     Complete end of month sales report 完成月末销售报告。 ·     Prepare weekly sales strategy reports 准备每周销售策略报告。 ·     Ensure all Groups are contracted 确保与所有团队签定合同。 ·     Conduct market research and analysis 开展市场调研和分析工作。 ·     Monitor and evaluate contemporary sales and marketing initiatives and trends 监测和评估現代市场销售活动及潮流。 ·     Monitor and evaluate economic, political and social issues/changes 对经济、政治和社会问题及变革进行监测和评估。 ·     Report on competitor activity 报告竞争对手的活动。 ·     Chairs and conducts Sales Strategy meetings weekly or as directed by Regional Sales & Marketing Manager 主持和召开每周的销售策略会，或按地区市场销售经理的安排开会。 ·     Participate in preparation of strategic plans for region 参与地区战略计划的制定工作。 ·     Consider and comment on economic, political, social activity and trends which are likely to influence business outcomes 考虑并评论可能会影响业务结果的经济、政治和社会活动及潮流问题。 ·     Access and assess sales and marketing data 进入并评估市场销售数据。 ·     Works with superior on manpower planning and management needs 和上级一起进行人力规划和管理需求。 ·     Works with superior in the preparation and management of the Department’s budget 和财务总监一起编制和管理部门预算。S Key External Relationships  主要外部关系 ·     Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community. 与酒店外的顾客和个人交往，包括但不限于：目前和可能的客户，业主公司代表，供应商，竞争对手和所在地社区成员。 QUALIFICATIONS AND REQUIREMENTS 任职要求 Required Skills   技能要求 ·     Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 具有完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 ·     Problem solving, reasoning, motivating, organizational and training abilities. 具有解决问题，推理，号召，组织和培训能力 ·     Good writing skills 具有良好的写作能力 Qualifications   学历 ·     Bachelor’s degree in Hotel Management, Business Administration, or related field preferred.  具有酒店管理，商业管理或相关领域的学士学位 Experience   经验 ·     3 years related experience or two years reservations/front office experience including management experience, or an equivalent combination of education and experience 3年相关的工作经验，或2年预订部或前台经验包括管理经验，或与此相当的教育与工作经验结合的背景

【岗位职责】 1、随时为客人提供准确、快捷、礼貌的服务，必须在电话铃声三声之内接起电话。 2、掌握客房状况和预订状况，以及向订房单位或个人索取必要的预定资料,确保电脑中的预定信息齐全。 3、处理传真和电话预定，准确在电脑系统中输入房间预定，并在当天及时回复和确认。 【岗位要求】 1、大专学历或同等文化程度。具有1年以上从事酒店工作经历。 2、熟悉电脑操作。 3、具有良好的中英文表达能力。

Main Duties /主要职责 1. Handles inquires and bookings in accordance with the department’s routine. 按照部门工作程序处理客房的预订和咨询。 2. Maintains high level of telephone skills to meet hotel standard. 按照酒店标准保持高水准的电话应答技巧。 3. Reviews and deals with the daily reservation. 检查处理日常预订工作。 4. Investigates and handles no show reservations. 调查并处理预订未到预订。 5. Maintains a high level of product and service knowledge in order to explain and sell services and facilities to guests. 确保对酒店产品知识和服务高度的理解以便向客人解释并且销售酒店服务和设施。 6. Monitors reservation levels and inform Managers on current and future occupancy rates. 监控预订情况并通知预订部经理目前和未来的住房率。 7. Prepares reservation sales reports. 准备销售报表。 8. Prepares and maintains files, reports, letters, memorandums and other relevant business documentation. 对文档，报告，信函，公文和其他相关业务资料进行有效维护和存档。 9. Ensures correct and relevant information to the operating departments so that customer’s expectations are satisfied. 确保将正确的信息传达致相关的运作部门以此来保证客人的要求能够实现，达到客人满意。 10. Complete the duties initiated by the department manager. 完成上级交给的其他任务。 Qualification: 任职要求 1. Accesses and uses of Sales & Front Office computer programs. 掌握运用销售及前台电脑系统。 2. Sweet voice, good English communication skills. 声音甜美，英语沟通能力良好。 3. Skilled in using Microsoft Office. 熟练应用办公软件。 4. Good working attitude. 具有良好的工作态度。 5. Min 1-2 year-experience in Hotel industry. 至少有1-2年的饭店业工作经验。

  Basic Function基本职责 Manage and drive the implementation of the hotel’s public relations and media plan to build brand and public awareness of the hotel and its facilities. 实施酒店的公关活动, 做好媒体宣传计划，为饭店的品牌树立良好的公关形象。   Job Specification工作要求 1.Creative writing skills. 创造性的写作技巧。 2.Extensive knowledge of Ad./Media Planning and printing/production process. 丰富的广告媒体计划和印刷生产知识。 3.PC knowledge: Word, Excel, Web and basic knowledge of Desktop Publishing System. 电脑知识：Word, Excel; Web 和基本台式印刷系统知识。 4.Organized, detail-oriented and with good administrative skill. 拥有组织能力，明确导向性的行政管理技巧。  5.Good contacts with local press. 和当地新闻媒体的良好沟通。 6.Extensive experience in hotel work. 深厚的酒店工作经验。 7.Fluent in both written and oral English and Chinese. 中英文口语和书写流利。 8.With strong multi-media network. 拥有强大的大众传媒网络。 9.Knowledge and skill in crisis management. 具备处理危机的知识和能力。  

Main Duties /主要职责 1. Assis the Director of Marketing Communication for Planning, budgeting and execution of the hotel are advertising campaigns in liaison with the company’s official advertising agency. 协助市场传讯总监与专业广告发布公司联系，制定并执行酒店的广告预算和对外广告发布。 2. Coordination and implementation of communication plan for the hotel activities and promotions in coordination with various revenue-earning departments in the hotel (i.e. sales, F&B, spa etc.). 协调并执行与酒店所有营运部门的酒店活动和促销的沟通计划（如销售，餐饮等）。 3. Development of good relations with the media (print, broadcast, etc.) and implementation of the hotel’s publicity campaign. 与媒体建立良好的关系（出版物、广播等），执行酒店的市场宣传活动。 4. Assist the Director of Marketing Communication for Working with Libre web marketing to ensure contents of Libre Resorts pages are updated at all times. 协助市场传讯总监与丽柏乐网络合作并确保丽朗度假村主页保持信息及时更新。 5. Coordination and implementation of various hotels projects in liaison with other hotel departments and/or outside organizations/ government bureaus. 通过与酒店其他部门，或者外界组织，政府部门联络以协调并执行酒店不同项目。 6. To ensure press releases are sent to all local & regional newspapers and magazines on all happenings/ events in the hotel. 及时发布酒店活动新闻稿至各类报纸杂志。 7. Finish extra tasks arranged by superior randomly. 完成上级临时安排的其他工作任务。 Qualification: 任职要求 1. Extensive knowledge of Ad. / Media Planning and printing/ production process. 丰富的广告媒体计划和印刷生产知识。 2. PC knowledge: Word, Excel, Web and basic knowledge of Desktop Publishing System. 电脑知识：Word, Excel; Web 和基本台式印刷系统知识。 3. Good contacts with local press. 和当地新闻媒体的良好沟通。 4. Extensive experience in hotel work. 深厚的酒店工作经验。 5. Fluent in both written and oral English and Chinese. 中英文口语和书写流利。 6. Knowledge and skill in crisis management. 具备处理危机的知识和能力。

joboverview 职位概述 Deliver marketing communication strategies to drive revenue streams(including Rooms, Food & Beverage, Banquets & Weddings, Meetings &Events), local awareness (reputation and understanding of hotel brand in thecity) and relationships (hotel guests, media companies, local community, andvendors) 执行市场推广策略来增长收益来源（包括客房， 餐饮，宴会和婚宴、会议与活动），本地知名度（酒店品牌在本地市场的声誉及知晓度）及维持良好关系（企业客户、酒店客人、商业伙伴、本地社区、政府和供应商）。 Own and manage the marketing communications responsibilities under sixcore topics according to IHG standard operating procedures for MarketingPlanning, Collateral and Advertising Production, Content Management, PublicRelations, Promotion and Events and Social Media. 管理并执行根据IHG市场传讯标准操作流程所描述的六大核心职责：市场推广计划、印刷品与广告的设计制作、内容管理、公共关系、酒店推广及活动和社交媒体 Deliver tactical marketing promotions to drive hotel revenue andawareness in the local and feeder markets, and ensure key stakeholders(including media companies, local corporate accounts, vendors and suppliers)are aware of the hotel product and unique selling points. 实施策略性的推广营销来帮助推动酒店收益以及增加酒店在本地和客源市场的知名度，确保关键利益相关者（包括媒体方，本地公司客户、卖方和供应商）都了解酒店产品和独特卖点。 Champion and protect the reputation of the hotel and its brand. Collaboratewith partner teams (including Food & Beverage, Meetings and Events, Sales,Revenue Management/Reservations) on marketing promotions and guest relations. 管理及保护酒店的声誉和品牌与合作团队（包括餐饮、会议和活动、销售、收益管理/预订）就市场推广和客户关系良好合作。 At InterContinental Hotels & Resorts®we want our guests to feel special, cosmopolitan and In the Know whichmeans we need you to: ·     Be charming by being approachable, having confidence and showing respect. ·     Stay in the moment by understanding and anticipating guests’ needs, being attentiveand taking ownership of getting things done. ·     Make it memorable by being knowledgeable,sharing stories and showing your style to create moments that make people feelspecial. ·    在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你： ·    亲切、充满自信、体现尊重来展现富有魅力的你。 ·    理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。 ·    见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。 Duties and Responsibilities工作职责 Financial Returns  财务回报 ·    Prepare and manage the department’s Marketing budget as part of BusinessPlanning:  编制并管理酒店部门市场预算: ·    Assist GM in preparing all Marketing sections of the Sales &Marketing department annual budget     协助总经理准备市场推广年度预算的编制 ·    Assist GM in monitoring Marketing revenue targets and controllingMarketing costs to ensure performance against budget  协助总经理来管理市场推广活动收入和控制市场推广成本，确保预算执行情况 ·    Assist GM in preparing the hotel’s short term and long term strategicplan for all Marketing priorities                          协助总经理编制酒店的短期和长期策略计划 Guest Experience 宾客体验 ·    Deliver and execute an annualMarketing Plan for all hotel events, public and media relations, loyalty andchannel marketing and other marketing activities                                                制定并执行酒店的所有活动，公共和媒体关系，忠诚度和渠道营销以及其他市场推广活动的全年计划。 ·     Align marketing communication activities to hotel’s key businesssegments to ensure clear return-on-investment (ROI) for time and budgetinvested in the activity                                                ·     保持市场推广活动与酒店主要业务细分市场的一致性，确保活动中对投资回报率 (ROI) 有明确的时间和预算支持。 ·     Manage hotel events including budgeting, guest list,agenda/programme, media participation, photography/video and gifts                                                                                                                          管理酒店的市场活动，包括预算，客人名单、议程/计划、媒体参与、摄影/视频及礼品。 ·     Develops media contacts, plans press conferences and other PRactivities. Acts as hotel’s liaison with media to promote good publicity, drivehotel awareness and counteract bad publicity 发展良好的媒体关系，策划新闻发布会以及其它公关活动。代表酒店与媒体沟通，以促进良好的公关形象，提高酒店知名度和抵销负面影响。 ·     Build continued hotel awareness by delivering new hotel stories andpress releases of promotion or event to media, trade publications and localcommunity                                                                                                                               通过发送新的酒店报道、推广或活动的新闻稿给媒体、商业刊物和本地社区，建立持续的酒店知名度 PEOPLE 员工团队 ·     Manage hotel image database from official hotel photos, eventphotos, staff photos to use in hotel promotion                                                                                                                                     ·    管理酒店图像数据库包括官方酒店照片、活动照片和员工照片等，用于酒店推广 ·    Jointhe hotel Executive Committee and contribute to its responsibilities                               加入进酒店行政委员会，承担行政委员会的职责 ·    Manage the key Marketing Communication processes at hotel including Marketing Planning, Collateral and Advertising Production, ContentManagement, Public Relations, Promotion and Events andSocial Media according to IHG Marketing Communications standard operatingprocedures                                                                                                                 根据IHG市场传讯标准操作流程，管理酒店的重要市场传讯活动，包括：市场推广计划、印刷品与广告的设计制作、内容管理、公共关系、酒店推广及活动和社交媒体。 RESPONSIBLE BUSINESS 企业责任 ·     Develop hotel and marketing collaterals according to Brand standardsfor promotions           根据品牌标准，设计并制作酒店和市场推广的宣传印刷品。 ·     Manage IHG Hotel Content Manager system to update text and imagesthat optimizes the content quality and best represents the Brand standards                                                                             管理IHG酒店HCM内容管理系统，更新文字和图像，优化内容质量并最好地呈现品牌标准 ·     Manage hotel social media system and processes to support tacticalcampaigns, engage hotel guests and build hotel client database                                                                               管理酒店社会化媒体平台，支持策略性促销活动，建立酒店客户数据库。 ·     Manage the reputation and awareness of the hotel and Brand in thelocal city and key feeder markets                                                                                                                                                管理酒店和品牌在当地城市和主要客源市场中的声誉和知名度 ·     Monitors awareness of competitor activities and use information whendeveloping strategies                                                                                                                                                 关注竞争对手的知名度及推广活动并在制定策略时充分利用信息。 aCCOUNTABILITY职责 Human Resource Responsibilities-  (for incumbents with directsubordinates)                     人力资源职责 -（适用于有直接下属的人员 ·    SupportGeneral Manager and Director of Human Resources to maximize Sales and Marketingstaff resources 与总经理和人力资源总监合作，确保员工的部门表现积极有效。 ·    Assistin planning for future staffing needs      协助规划今后的人员配备需求 ·    Assistin recruiting in line with company guidelines                                                                   协助根据公司准则进行招聘 ·    Preparedetailed induction program for new staff  编制新员工的详细入职计划 ·    Implementdepartment standards and procedures                                                          执行部门的标准操作流程 ·    Ensuretraining needs for Marketing and Public Relations staff are met                                      确保落实市场传讯员工的培训需求 ·    Provideinput for probation and performance appraisal discussions in line with companyguidelines                                                                            根据公司指导，提供试用期和正式绩效考核讨论方面的意见 ·    Coach,counsel and discipline staff by providing constructive feedback to enhanceperformance                                                                                                        指导、建议和培训市场传讯员工，提供建设性的反馈意见，以提高工作绩效 ·    Regularly communicate with staff to maintain goodrelations                                                 定期与市场传讯员工沟通，保持良好的关系 QUALIFICATIONSAND REQUIREMENTS 任职要求 Required Skills 技能要求 ·    Demonstrated ability tointeract with and present to customers, employees and third parties thatreflects highly on the hotel, owning company, the Brand and IHG.                                                   展示与客户，员工和第三方之间互动与表述的能力，充分诠释酒店，业主公司、品牌和IHG。 ·     Proven ability to lead, manage and motivate a team                                                                          领导、管理和激励团队的实践能力。 ·     Able to manage projects with different financial budgets andperformance objectives                                   能够以不同的财务预算和绩效目标，管理项目。 ·     Strong time-management skills and able to multi-task                                                                              较强的时间管理技巧，能够处理多重任务 ·     Strong writing skills in Chinese and English                                                                                  较强的中英文书写表达技巧 ·     Proficient in the use of all Microsoft Office software                                                                             熟练使用所有的Microsoft办公软件 ·     roven ability to work with external vendors to deliverobjectives                                                      能够与外部供应商合作，实现目标的实践能力 Qualifications   学历 ·    Bachelor’s degree in Marketing,Mass Communications, Media or related field.                            市场营销、大众传播、媒体或相关专业的学士学位 Experience   经验 ·    At least 5 years of Marketing, Public Relations or relevant workexperience                                        至少5年的市场传讯或相关经验

Main Duties /主要职责 1. Creation and execution of design concepts for the hotel’s promotional materials, collaterals, theme decor and other items based on specifications given on assigned subject. 创造，执行酒店促销材料，周边产品，主题装饰和其他基于分配任务规范的项目的设计理念。   2. Converts designs into camera-ready artwork (ready for printing or production) – manually or using desktop publishing system. 使用可用于印刷制作的照片进行各类设计，熟练运用台式印刷系统。   3. Design and production of signage, banquet posters, banners, backdrops, décor. 设计和生产标志，宴会海报，横幅，背景板和装饰。   4. Ensures that HI identity guidelines are followed on creative materials (i.e. hotel brand, color, specifications). 确保所有酒店的设计作品如酒店品牌，颜色，规范和HI保持一致。   5. Ensures jobs are scheduled properly and time management is exercised for art section to meet set deadlines for design and art works. 确保工作时间安排合理，在截止日期前完成工作。   6. Organizes creative library (designs, graphics, photographs, books, reference materials, color guides) for easy reference. 创建设计，摄影，书籍，参考资料，标准色的资料库以方便参考。   7. Plans out purchase of art supplies, paper stock and monitors proper usage. 策划美术用品的采购、纸张的存货情况及监督纸张的使用。   8. Replenishment of required art supplies, paper stock. 对美术用品和纸张的适当补给。   9. Maintenance of art work and design filing system. 书刊图片的维护及文件系统的设计。   10. Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。   Qualification: 任职要求 1. Knowledge of printing process. 掌握印刷过程的知识。   2. Extensive knowledge of desktop publishing system operation. 掌握台式印刷系统的操作。   3. PC knowledge: Word, Excel, Web and basic knowledge of Desktop Publishing System. 电脑知识：Word, Excel; Web 和基本台式印刷系统知识。   4. Ability to work under pressure and deal with stressful situations during busy periods. 能在强压下胜任工作。   5. Ability to read English. 具有英文阅读能力。

岗位职责： 1.负责各类文体稿件的撰写，独立完成选题策划并完成发稿工作，监控推广效果和数据分析，对推广效果进行评估改进。 2.负责各自媒体平台渠道搭建及运营维护及与联动外部新媒体合作； 3.负责协助各类营销活动的落地执行； 5.负责搜集整理年度及节庆活动方案、图片、视频等资料； 6.负责自媒体增粉，提高关注度和粉丝的活跃度，并及时与粉丝互动，挖掘和分析粉丝情况及时调整策略。 7.负责直播活动的直播推广计划，并追踪直播效果，及时调整内容推广方向。 任职要求： 1.学历要求：具备学专科及以上学历，中文、新闻、广告、传播等相关专业或市场营销、商业管理、旅游管理等。 2.工作经验：至少2年以上旅游行业的从业经验，具备丰富的活动策划落地执行经验。 3.技能要求：具备新媒体运营能力，熟悉平台玩法，熟练运用Photoshop、CorelDRAW、AI等制图软件，以及视频剪辑软件如PR等。 4.创意和审美能力：具有独立思考和创新的能力，具备良好的审美观念和对图片及视觉效果的良好认识。 5.沟通和团队合作：具有良好的沟通能力、团队合作精神和高度的责任感，能够承受工作压力。 6.内容创作：能够独立撰写专题稿件、笔记攻略及短视频剧本，具备较高的文案功底和数据分析能力。 7.热点敏感度：对时事热点敏感，能够结合事件及时写出软文进行推广。

职位描述： 1、负责OTA网站策划与管理，与各业务线进行沟通，评审并确认产品需求及项目规划; 2、结合酒店产品特色，根据酒店的发展战略，制定相应的线上产品营销活动计划，改进酒店产品线上营销策划创意并组织实施; 3、负责OTA产品的推广和包装，整合各方面的运营资源，达成推广目标;完成酒店制定的业绩指标； 4、负责用户的维护及意见收集，为产品优化收集用户建议； 5、制定OTA渠道销售战略，并制定年度营销计划; 6、组织建立在线旅游渠道各项开发标准; 7、负责与OTA渠道的合作与运营，关注渠道效果和数据变化，对渠道的推广效果与数据负责; 8、维护并运营酒店在各APP平台的销售，根据各类活动做好在自身电子商务平台的推广和销售工作; 9、做好线上价格监控和维护工作，维护好网络的价格渠道和销售渠道，保证网络销售有序的运行; 10、定期与合作客户及潜力客户进行沟通，维护良好、信任的长期合作关系，负责公司电子商务网站以及第三方电子商务网站的信息的更新和维护; 任职要求： 1. 专科及以上学历； 2. 两年以上OTA运营管理工作经验，熟悉携程、美团、去哪儿等OTA平台运营规则； 3. 具有敏锐的市场预测能力和数据思维意识； 4. 具备优秀的营销技巧，较强的运营策划能力； 5. 具备较强的团队管理能力和高度的客户服务意识。

岗位职责 The Sales Manager handles groups less than 10 guestrooms, as well as the catering in house. Under the general guidance and supervision of the Director of Sales in coordination with the Director of Business Development, implements all sales activities and maximize business opportunities in his/her specific area of responsibility. 销售经理在销售总监的督导下，负责10间客房以上的团队及其在店宴会，通过有效的销售活动，在业务发展总监的指导下使他/她所负责区域的住房产量和收入最大化。 1. Implements all sales action plans related to the respective market (by segment and geographical  locations) as outlined in the marketing plan. 依照销售计划根据各自的市场执行相应的销售活动。 2.  Actively participates in achieving the departmental goals which contribute to the marketing budget. 积极地参与完成部门销售任务，为整个部门达到销售预算做出贡献。 3. Closely monitors accounts revenue and business production for Corporate / FIT / M.I.C.E. accounts. 紧密的跟进所负责的客户的收入产量，以及与公司商务、散客、会务相关的生意。 4. Maximizes up-selling opportunities whenever possible. 无论何时，最大化增加销售额。 5. Assists the Senior Sales Manager and DOS in the forecasting of rooms’ revenue and ATR for Corporate / FIT / M.I.C.E. / LSG (Long Staying Guests) groups. 协助高级销售经理和销售总监预测未来房间的收入和公司/散客/会议/长住客/的平均房价。 6. Attends major travel functions and promotional events (i.e. trade shows) and promotes sales (rooms, catering, and other facilities and services) for the hotel. 参与主要的旅行社和会议的活动并促进酒店销售(房间，宴会，服务以及其他设施)。 7. Plans sales trips, under the direct approval of Senior Sales Manager, Director of Sales or Commercial Director to major market areas, calling on accounts within the specific market areas. Reports to the Senior Sales Manager / Director of Sales on potential markets needing coverage. 在高级销售经理，销售总监或商务总监的直接批准下对主要市场的地区制定销售拜访计划，对一些特别地区的市场进行电话销售，向高级销售经理或销售总监汇报潜在市场客户的需求范围。 8. Get known all information of competitors, such as rate, top accounts and production, room, F&B and events, and report to DOS regularly. 了解并熟悉竞争对手的所有产品信息，包括公司协议价、主要客户及其产量、酒店客房、餐饮、会务等，并定期向销售总监汇报。 9. Work together and close communication with Banquet Sales Team to keeps updated with client relationships and overall business goals through regular entertainment and some activation. 与宴会销售紧密沟通并协同工作，通过定期的酒店招待、宴请及举办主题活动来全面地保持好客户关系。 10. To meet and welcome some top key accounts, group organizer and VIP guests upon check-in. 在主要客户、团队负责人及贵宾到店时欢迎其光临或入住酒店。 11. Take responsibility to conduct hotel inspection for all walk in, meeting group and contracted clients and plan next step for future follow . 负责所有散客、团队以及协议客户参观酒店并制定后期跟进计划。 12. Maintains a high level of exposure for the hotel in major market areas through direct sales, telephone, fax, and written communications. 通过销售拜访.电话销售. 传真.通信方式为酒店主要市场保持一个高水准的位置。 13. To negotiate with accounts on banquet, outside catering events and coordinate with Banquet Department and follow-up revisions. 与客户洽谈所有相关宴会、会议、户外活动等，并签定协议。与宴会销售人员配合跟进具体在店活动。 14. Develops increased room nights as well as Banquet revenue. 拓展增加住房产量，并同时增加宴会收入。 15. Maintains close communication with the Banquet Sales Team in the negotiation process of their accounts.   在与客户沟通及谈判过程中，保持与宴会销售人员的及时沟通。 16. The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要 ，该部门有权更改或补充该职位描述。 17. Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。 岗位要求 1. University graduate, excellent command of written and spoken in English and Chinese language. 大学专科，良好的中英文读写能力。 2. Minimum 5 years experience in similar capacity with international chain hotels. 具有至少三年在国际连锁酒店的相关经验。 3. Very familiar with local market and good at marketing trend anlysis. 了解本地客户的情况并具有很强的市场分析能力。 4. Good skills of organization and presentation. 良好组织及展示技巧。 5. Sound communication skills. 具有良好的沟通技巧。 6. With strong teamwork spirit. 拥有较强团队合作精神。 7. Good interpersonal skills. 较强的人际交往能力。 8. Ability to work under pressure and deal with stressful situations during busy periods. 能在强压下胜任工作。

Main Duties /主要职责 1. Monitors competitor’s activities and assists in marketing intelligence. 监督竞争对手的活动并协助监察市场动态。   2. Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business. 根据在销售策略中既定目标，向新的、现有的、有可能的客户进行销售，并与其谈判商定最适合的价格以争取最大的利润。   3. Services existing business through management of account bases. 通过客户管理，向现有的客户提供服务。   4. Sell all facets of the hotel. 销售酒店的所有设施。   5. Manage the corporate head office and the preferred hotel history for that company. 管理公司档案和了解公司优先使用的酒店记录。   6. Develop and maintain a regular pattern of sales calls, meeting with principals of target market. 设立和保持定期的销售拜访模式，与目标市场的主要人物会面。   7. Provides direction on, and conducts market research and analysis. 提供方向指导,和进行市场调研和分析。   8. Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, corporate accounts, Government Departments and other producers closely allied to Hotel business. 根据酒店的营业需要，与业务联系人、会务策划者、游客和会展局、旅行社、旅游运营商、公司客户、政府部门和其它客人发展并保持联系。   9. Builds profile within local market place through attendance at various events and local market place. 通过参与当地市场的各种活动在当地市场上树立良好形象。   10. Conduct client interviews. 对客户进行拜访。   11. Entertain clients. 招待客户。   12.  Plan and conduct familiarization tours and site inspections. 策划并实施使客人熟悉环境的现场考察活动。   13. Travel when required to promote the hotel and develop potential business. 需要时出差对酒店进行推销，发展潜在的业务机会。   14. Monitors existing business and inputs into sales strategy meetings to maximize business. 监测现有业务，并在销售策略会上提出建议以扩大业务。   15. Grows existing business and establishes and pursues leads which will develop business. 发展现有业务，并建立和寻找发展业务的机会。   16.  Interfaces with operations on a timely basis. 及时与运营部门进行沟通。   17.  Initiates and prepares tenders for business. 启动和筹备业务招标工作。   18. Assesses sales and marketing data. 评估市场销售数据。   19.  Assists in the evaluation of sales and marketing activities. 协助评估市场销售活动。   20. Assists with the preparation of new products and services. 协助新产品和服务的准备工作。   21. Analyses sales mix and likely impact on hotel goals. 分析销售综合计划和可能对酒店目标产生的影响。   22.  Implement direction from Director of Sales and Marketing and Regional Managers. 按市场销售总监与地区经理们的指示执行相关工作。   23. Finish extra tasks arranged by superior randomly. 完成上级临时安排的其他工作任务。   Qualification: 任职要求 1. 2 years of relevant experience or an equivalent combination of education and work-   related experience. 2年相关工作经验或类似的管理经验，或与此相当的教育与工作经验结合的背景。   2. Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 具有代表酒店，品牌和公司与顾客，员工和第三方交往的能力。   3. Problem solving, reasoning, motivating, organizational and training abilities. 具有解决问题，推理，号召，组织和培训能力。   4. Proficient in the use of Microsoft Office. 精通微软办公软件。   5. Good writing skills. 良好的写作技能。

  Basic Function基本职责 Supports revenue & reservation manager by maintaining an accurate rooms and rate inventory within the hotel system. 协助收益及预订部经理维护酒店客房状况及房价的正确性。   Job Specification工作要求 1.College degree in business administration or related discipline. 大学商科毕业或相关专业。 2.5 years’ experience in reservations management in an international hotel standard. 5年的国际酒店预定管理经验。 3.Strong oral and communication skill. 出众的口才和沟通技能。 4.Dedicated, systems-orientated and personable. 外表端庄，容易熟悉酒店系统，具有敬业精神。 5.In-depth understanding of CRS operations, rate and yield management and channel distribution. 熟知中央订房系统，房价、收益管理和订房分发系统。

Duties and Responsibilities FINANCIAL RETURNS ·     Identify and evaluate ‘new’ high potential accounts for Business Development team members to manage and develop ·     Support the Sales Research Executive in the allocation of accounts to relevant Business Development team members and conduct account handover ·     Monitor market trends and track competitor activity to support the Business Development team members in their sales activities ·     Support the Sales Research Executive in the development of sales tactics and strategies ·     Evaluate accounts according to methodology approved by IHG and submit to Director of Sales for review PEOPLE ·     Share with Business Development team members up-to-date information of the market and competitor activity and how it can be used for selling activities ·     Communicate to his/her superior any issues encountered and other relevant information ·     Attend and participate in training sessions, daily briefings and other meetings as required GUEST EXPERIENCE ·     Not Applicable RESPONSIBLE BUSINESS ·     Develop awareness and reputation of the hotel and the brand in the local community. ·     Ensure clear communication through sales system of these accounts and their potential ·     Produce periodic reports and forecasts for the team ·     Ensure sufficient accounts in the pipeline   Perform other duties as assigned. ACCOUNTABILITY This is sales research and analytical support coordinator position for a full service luxury, resort, or major flagship hotel with high volume catering, banquet, and/or convention facilities. Performance of this role should be measured by the following key metrics: ·     Key Performance Objectives set annually (as per IHG policy) ·     Sectors identified & profiled ·     No. of accounts assigned ·     Accounts researched & logged ·     Process compliance as the indicated compliance in the Standard Operating Procedures QUALIFICATIONS AND REQUIREMENTS Diploma or equivalent qualifications, one year of relevant experience or equivalent work experience in sales research and support. Relevant experience in the service industry would be an advantage. Expected to possess the following skills: ·     Excellent PC skills (including MS Office) and administrative skills ·     Knowledge of Delphi/Opera is an advantage ·     Strong communication and time management skills ·     Ability to interact on a professional level with management and customers ·     Detail-oriented with good analytical skills

在销售总监、高级销售经理及销售经理的指导和管理下，遵守酒店的政策制度，支持并执行市场营销计划。可能地促进酒店及相关范围内的其他集团连锁店的经营发展。实现理想销售额，为集团发展营造最好的经营环境。 记录所有客户的统计信息。 按照预先制定的计划安排定期拜访。 每月递交客户产量报告。 及时了解酒店的运作情况，尤其关于主要部门如前厅、客房、餐厅、宴会厅等。 密切关注与竞争相关的事务（定期出台的地点、价格、服务，季度性的或按需求更频繁的）。将对市场相关信息的变化，包括竞争对手的趋势和对市场的大致观点提供给销售总监作为回馈意见。 参加所有季节性的培训和课程，把酒店文化和相关知识技能与相关培训联系起来。 通过酒店内进行的宴请、宣传、参观、展示等尽可能的推广酒店。 每周向销售经理提交前一周的客户拜访情况汇总报告。（周销售计划） 协助销售办公室及酒店运营部门，关于会议团队及大型宴会的组织工作，确保各项活动的顺利策划及运行。 监督及协助销售办公室和酒店运作部门做好会议团队，大型宴会及媒体采访，摄影活动。 精确制定客户需求，以确保所提供的服务有效符合客人的需求。   Under the general guidance and supervision of the Sales Manager/Senior Sales Manager/ Director Of Sales and within the limits of the established hotel’s policies and procedures, support and implement action plans as set forth in the marketing plan. Promote the hotel and where possible, hotels belonging to the chain in his/her area/region.  To achieve optimal sales at the best possible conditions for the company. Records the statistics of his/her accounts. Organizes regular visits in accordance to a predetermined plan. Submits production reports on his/her list of accounts on a monthly basis. Keeps himself/herself well informed about the operations especially in key departments (Front Office, Housekeeping, F&B, and Banqueting etc.) Closely observes matters pertaining to competition (sites, prices, services offered on a regular basis – quarterly or more often if need to be). Provide Feedback to DOSD on changing market conditions, including trends in the competition, as a result in general market idea. Attend all training sessions and courses. Put into practice all training received relating to job knowledge and skills and the hotel’s culture. Promotes the hotel as often as possible through entertaining, conduction, site inspections, presentation etc., of the hotel. Presents a summary of his/her visits to the Sales manager on a weekly basis (Weekly Sales Plan) prior to and after the week is completed. To assist with the Sales and Marketing Offices and the hotel operations regarding organizational aspects of meeting groups and functions to ensure the successful planning and execution of these events. To supervise and co-ordinate with Sales & Marketing Offices and the hotel’s operations regarding organizational aspects of meeting groups, functions, photo shooting and media visit. Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.

Made personal banquet sales plan according to the group's market development plan. 根据本组市场开发计划，制定个人宴会销售活动计划. Develop new customers and stabilize old customers to achieve the set sales revenue target of banquets and conferences. 通过开发新客户，稳定老客户，以力争达到所确定的宴会、会议销售收入目标. Report market information to the Director of Banquet Sales and Conference coordination, including market conditions, competitors, customer feedback, etc. 向宴会销售及会议统筹总监汇报市场信息，包括本市场状况、竞争对手情况、客户反馈意见等. Maintain a high level of contact with customers under the jurisdiction by means of outbound sales, telephone contact and letters. 以外出销售、电话联络和信函等方式与所辖区客户保持高度联系. Handled calls and letters from customers. 处理客户的来电、来函. Coordinated and arranged large-scale activities and VIP reception for clients under my control in the hotel. 协调安排自己所辖客户在酒店的大型活动及VIP的接待工作. Be familiar with the classification of my own customers, the demand characteristics of each customer and the main competitors. 熟悉自己客户分类情况及各客户的需求特点和主要的竞争对手. Qualifications 任职资格 College degree or above. Working experience in front desk, sales, public relations, etc. 大专以上学历。有从事酒店前台、销售、公关等部门的工作经历. Good knowledge of hotel sales, hotel management, tourism economics, tourism psychology, public relations, etc. 具备酒店销售学、酒店管理学、旅游经济学、旅游心理学、公共关系学等知识的储备. Understand contract law, enterprise law, tourism law and related laws and regulations concerning foreign affairs. 了解合同法、企业法、旅游法以及有关涉外法规. Capable of market investigation and prediction, able to grasp market dynamics, make comprehensive analysis, and put forward corresponding measures and reasonable suggestions in time. 具有市场调查和预测能力，能及是掌握市场动态，并能综合分析，及时地提出相应的措施和合理的建议. Strong language skills, capable of writing market research reports, drafting work plans, summaries and business reports.有较强的语言表达能力，能撰写市场调研报告，具有起草工作计划、总结及业务汇报的能力.

1、 对接各个 OTA 合作渠道及平台，维持合作关系，做好产品的上线、推广、订单管理等工 作。  2、 各大 OTA 渠道政策维护及优化，效果评估、分析、监测以达到酒店产量提升目标。  3、 每日重点酒店数据跟盯，提供相关政策及建议。  4、 能独立分析各大渠道的优势和特点，组织和策划产品推广，定期进行效果评估，后续计 划和实施。  5、 输出 OTA 渠道对酒店的流量支持策略，监管日常运作（包括产品图片价格、店铺数据、 活动促销等）  6、 统计分析产品销售数据，分析渠道特性，优化产品流量获取，提高产品转化率和销售额， 优化酒店在各渠道上的排名、点评，为渠道运营和产品开发提供数据支持。  7、 负责挖掘和分析用户的需求、使用习惯、体验、提出合理的产品需求，制定一系列完善 的产品整体运营规划。  8、 制定详细工作计划，完成业绩目标，定期撰写工作报告。  9、 与收益经理保持有效沟通，及时更新所有在线预订平台价格，确保酒店在线价格的一致 性。  10、 建立线上平台的销售计划来提高在线客户市场的收益， 并且与收益经理合作确保 顺利的实行及完成。  11、 根据酒店销售策略及计划，针对不同客户制定不同销售套餐，以达到销售目标。  12、 与可以产生收益的第三方开展合作：银行卡，航空公司，旅游平台， OTA。  13、 完成市场销售总监指定的衡量在线销售的其他各项指标。

岗位职责/职位描述 工作内容 该职位负责所有网络分销的渠道，以酒店收益常规化为标准，并且透由全球畅销网站及有效分销渠道对酒店进行推广。包括社交媒体和网络分销旅行社。 您的日常工作 ·  按酒店收益团队的要求准备各种行政文件 ·  透过网络媒体来更新和维护酒店网页内容（官方网站，网络旅行社） ·  透过网络平台来监控价格的平等性 ·  监控和分析现有网站和付费网络推广计划的绩效并且评估新开发的网络分销机会 ·  定期检查所有分销网站的酒店页面，使所有网页内容保持最优化状态并且确保所有的促销信息和内容是最新的且达到集团标准的要求。发觉网络市场潜在的合作机会并且最大化转换率 ·  对中文品牌网站的持续性技术支持，更新和市场促销 ·  监控酒店在所有品牌网站上的性能指标，包括但不仅限于酒店网页的浏览率，转化率和收益的增长率 责任范围 主要绩效指标 • 达到可售卖房平均房价的指标 ·  达到年度市场渗透率的指标 ·  关于网络培训的指标 ·  达到价格一致性的指标（根据洲际集团设定） ·  散客年度收益的增长幅度 我们对您的要求 ·  2年相关工作经验，或与此相当的教育与工作经验结合的背景 ·  最好具有市场营销，酒店管理，商业管理或相关领域的大专学历或职业证书 ·  具有良好的写作技能 ·  能独立工作 ·  良好的组织能力 ·  精通微软办公软件 ·  具有解决问题，推理，号召，组织和培训能力 ·  具有完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力 ·  保证工作完成效率及质量 如何履行职责？ 我们发自内心地关怀他人，每天践行“时刻展示真正的待客之道”的承诺。这是IHG旗下所有酒店全体员工团结一心的源动力。 每一个酒店品牌均以自己的方式展示真正的待客之道；真正的待客之道的关键是所有具体和核心的服务技能。 ·  诚挚态度 (True Attitude)：关心宾客，希望给宾客留下正面的印象并建立真挚的情感纽带 ·  真正自信 (True Confidence)：具备履行本职工作所需的知识与技能，并赢得宾客的信任，让他们相信您可在其入住期间为其提供帮助和支持 ·  用心倾听 (True Listening)：重视宾客表达的观点，留意到通常被忽视的身体语言并了解宾客的愿望与需求 ·  积极响应 (True Responsiveness)：及时周到地满足宾客的需求 本职位描述所说明的只是该职位的主要职责与完成标准，并不囊括此职位的所有职责或资格要求。

岗位职责： 1.负责部门文件存档及更新，确保部门文件与系统信息一致。 2.处理协调销售部员工的活动及其他部门和销售部的关系，协调管理部门内所有其他活动。 3.为销售经理制定并发出报价或合同给旅行社或客户。 4.处理直接收到的实物邮件。 5.确保所有销售资料和宣传手册及办公用品的存货充足。 6.进行内部沟通组织部门会议；协调与其他部门的合作；关注员工的关系。 7.积极履行部门总监的分配工作和任务。 8.参加部门日常会议并记录会议纪要。 9.向所有销售人员传达准确的有关于销售的相关信息。 10协助销售经理及代表负责所有散客、团队以及协议客户参观酒店。 11.完成任何其他合理的职责和被指派的职责。 岗位要求： 1.大学专科以上。 2.具有国际连锁酒店的相关经验者优先。 3.良好的中英文读写能力。 4.思维清晰，具有良好的沟通表达技巧。 5.有相关的酒店工作经验，拥有较强团队合作精神。 6.了解本地客户的情况并具有很强的市场分析能力。