Managing the food and beverage operations of the Resort, focusing on maximizing
the guest experience and profitability of our department by ensuring excellence
as demonstrated by our people, our products, our systems and our operation
standards & routines. The Senior F&B Operations manager will have
outstanding motivational and influential interpersonal skills and will have a
highly developed understanding of our offer and strategy and a consistent
approach to setting and managing operational standards. Ability enhances
financial performance via budgeting and operational planning and delivery is essential
Main Responsibilities
1.
Operations
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To
enforce, support and coach the food and beverage management team on the
Corporate Food Safety Policy to ensure full compliance with Health & Safety
legislation, including food hygiene.
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The
development and delivery of the F&B strategy in conjunction with the Director
of F&B. To include leading the Food and Beverage development across the
site through proposition and people.
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To
drive a department focused on exceptional guest experience and achieving all
food KPI & NPS targets.
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To
work alongside with the Director of F&B to achieve the F&B budget
revenue and EBITDA target.
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To
fulfil Park Duty Manager shifts as required during a 7 day trading week,
involving some weekend and Public Holiday commitment.
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Support
the Director of F&B to drive the strategic direction of the business and
the five-year plan.
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Monitor
and report back on sales mix & trends to review and adapt our current food
offering across the resort.
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Support
and monitor the back of house administration team to ensure all F&B systems
are set up correctly to anticipate the daily operations and management control.
(POS, PICC, IDS, Guest Digital Communication, Food Safety Mgt.)
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Monitor
and review theoretical cost of sales reports and analyse and anticipate sales
trends to maximise spend per cap performance.
-
Identify
short and long term objectives for improving the operation, showing detailed
knowledge of overall business objectives.
2. Marketing
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To
assist the Food & Beverage Managers with the promotional plan for the food
and beverage department, to support and drive RPC & NPS
-
To
implement agreed promotions throughout to ensure sales are maximised through
the F&B operation.
-
Work
alongside social media to ensure all Food & Beverage promotions and focus
points are highlighted on current social media feeds and additional guest throughput.
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Support
Food & Beverage Managers to ensure all digital and static signage across
the resort is correct and in place for start of season. Additionally supporting
with the development of menu and promotional signage throughout the season.
3. Financial
-
To
assist the Director of F&B annually to set budgets for the F&B
department incorporating Resort strategies and delivered in line with finance
dept timetable expectations.
-
Assist
the Director of F&B to manage the department against this budget, applying
management processes to pro-actively adjust cost performance in light of
revenue projections to manage EBITDA.
-
Control
and co-ordinate stock holding policy to ensure optimum use of working capital.
-
Control,
co-ordinate and report on labour spends Vs budget for department on daily,
weekly and periodic basis ensuring agreed targets are met.
-
Identify
trends and opportunities through the analysis of financial information to
increase sales and profits.
-
Ensure
budget holders are suitably trained to manage their financial responsibilities.
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Support
Director of Food & Beverage to create commentary weekly for Flash and
annual conference.
-
Support
back of house administration team with cost saving to ensure Park food and
beverage are constantly adapting products and menus to achieve and excel target
EBITDA.
4. Development
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Drive
customer service training instilling a best practice culture amongst employees
ensuring employees are accountable for their actions.
-
Apply
latest high street / industry standards to ensure the products/food offering we
sell are appealing in the context of the external marketplace.
-
The
Senior F&B Operations Manager is expected to provide constant leadership,
counselling, advice and feedback to the F&B managers. They must provide an
environment of openness and trust, with constant feedback and performance
coaching.
5. People
-
Develop
and support the permanent team through regular performance reviews, action
planning, and encouragement and on the job coaching.
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Ensure
employee development initiatives are in place and that these are regularly monitored.
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Support
development of future leaders by holding monthly meetings to identify future
leaders and to provide training.
6. Back of
House Administration
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Manage
relationships with suppliers to ensure LEGOLAND Shanghai receives the best
product at the best price, through constant support and development.
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Ensure
BOH administration team complete invoice processing on time to ensure all
payments are made before period end.
-
Ensure
BOH administration team completes and updates food allergen boards across the
resort throughout the season to comply with law.
-
Ensure
the BOH administration team complete mystery shopper, food hygiene and customer
service reports monthly to provide analysis and trend data.
-
Ensure
BOH administration team manage and update the EPOS system for the resort.
7. Health & Safety
Senior Food &
Beverage Operations Manager - Senior Managers are responsible for all aspects
of Health, Safety & Security within their Business units, in line with the
Group Policy (HS001). In particular, they must ensure that risk assessments
have been carried out and that safe working procedures are in place at all
locations within their remits and that all employees under their management are
aware of the Group Health, Safety and Security Policy and their obligations
under it.
Requirements
1. Skills, Experience & Qualifications
This role entails the creation of an operations environment for
continuous improvement, meeting and exceeding standards of guest satisfaction,
efficiency and productivity whilst maintaining a balance of control and process
in compliance with LEGOLAND’s Quality standards. Overall the role will be 50% administrative
and 50% operational hands on management.
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Interacts regularly with internal senior level staff, starting with the
opening preparations with operating staff daily.
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Clearly articulate and communicate the vision and objective of Food
& Beverage Operations to all Model Citizens
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Drive and maintain a friendly and sincere service culture through
consistent performance coaching and implementation of management procedures
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Develop and manage talent effectively through identifying training and
development needs, coaching and developing appropriate measurable
reward/incentive programs which recognize exceptional MC performance.
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Ensure development plans are in place and executed for career growth at
all levels
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Interpret and utilize sales and service performance indicators to
motivate and enhance the overall performance of the team.
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