职位说明 Job Description：
1、制定和完成部门预期目标；
Maintain departmental goals；
2、负责制定和实施提高部门运作效率和对客服务质量的策略；
Develop and implement programs designed to improve the efficiency of the operation and which improve the service to our guests；
3、遵守部门预算，时刻注意常额人员编制和成本控制；
Be able to work according to budget, keep constant eye on staffing level and control costs；
4、负责制定、更新和实施标准操作程序和当地标准操作程序；
Ensure that SOP’s and LSOP’s are available, current and in effect；
5、实施有效全面的培训计划，确保所有员工接受良好的培训和再培训。并作培训纪录；
Ensure that an effective and complete training program is in use and that all associates are well trained and re-trained, as needed. training records are kept；
6、合理安排加班，发现问题，及时处理；
Control overtime through good management and immediate response to problems；
7、实施有效的新员工培训计划；
Implementation of an effective New Hire Training Program；
8、负责本部门主管和员工工作业绩的评估、考核；
Provide up to date performance reviews of all supervisors and associates；
9、每月举行部门会议，会后分发会议纪录；
Ensure that productive and effective monthly department meetings are held and meeting minutes are published and directed.
任职资格 Qualification：
1、全日制专科（含）以上学历；
College’s degree required；
2、酒店管理相关专业；
Hospitility Management etc；
3、1年以上同等工作经历或5年以上低一级工作经历；
Minimum of one years of same position experience.Or more than 5 years work experience in low level.
4、良好的沟通能力；
Excellent communication skills；
5、具有解决问题，组织和培训能力；
Problem solving organization and training capacity skil；
6、具有英语听说读写能力；
PExcellent reading, writing and oral proficiency in the English language；
7、具有良好的领导技能；
Excellent leadership skills.
