n Tomonitor all hotel employees deliver the brand promise and provide exceptionalguest service at all times, providing positive and constructive feedback asnecessary to the respective Head of Department
监督所有的酒店职员做到传递品牌的承诺，和时时刻刻提供客人卓越的服务。当必要时，提供正面和有建设性的反馈给与各部门主管。
n Toensure Sales employees also provide excellent service to internal customers inother departments as appropriate.
保证销售人员对其他的部门的内部客人也要提供适当的优质服务。
n Tohandle all guest and internal customer complaints and inquiries in a courteousand efficient manner, following through to ensure problems are resolved satisfactorily.
以礼貌和有效的态度处理所有客人和内部客户的投诉和质询,跟进并确定问题被满意地解决。
n Tomanage all the hotel sales brand contacts, to enforce and maintain the hotel’sbrand positioning and concept, agreed upon in the hotel’s Annual Business Plan.
经营所有酒店品牌销售，议定于酒店的年度销售计划，进而执行和维持酒店品牌的定位和理念。
n Toprepare, utilise and update an Annual Sales Plan, broken down as necessary bydivision and/or department.
准备利用和更新年度销售计划，细分到必要的部门。
n Tomanage all sales strategy, tactics, and action implementations, complying withthe Smart Selling approach, in order to create a strong and disciplined salesteam who achieve their sales goals.
管理所有的销售战略战术行动的执行，依照Smart Selling的方法，建立一个能够完成销售指标的强大而训练有素的销售团队。
n Toimplement the strategic marketing process, maximising the available sales dataincluding hotel Cognos, Marketing Portal, Competitive Intelligence, and Envision system in order to make sounddecisions.
为了作出有效的销售决定， 将执行市场策略工序，以扩大有效力的销售数据，包括酒店OPERA，市场整合，竞争对手情报和Envision宴会场地管理系统。
n Toconstantly monitor and evaluate local, national and international markettrends, and the competitor hotels’ sales initiatives, in order to make sure thehotel’s marketing and sales remain competitive and cutting edge.
为了要确定酒店的市场销售保持竞争的优势，持续的监控和评估地方，国内和国际的市场趋势，以及酒店竞争对手的销售状况。
n Tomanage all key sales accounts and groups, to evaluate them based on salesaccount analysis prepared by Marketing Manager – Strategy / Marketing Analyst,and to develop strategies for pricing, inventory, and sales resourceallocation.
通过市场策略经理所提供的销售客户分析评估，开发销售价格，客房数量，和销售人员的资源分配。
n Toactively participate in weekly yield meetings and monthly strategic meetings,developing and adjusting sales and pricing strategy.
积极的参加每周收益会议和每月战略计划会议，发展并调整销售价格策略。
