行政
Administration
§ 协助确保酒店电子商务活动与酒店的营销策略一致，对酒店活动予以适当执行
Assists to ensure that
the E commerce activities are aligned with the respective Corporate Strategy,
and that the Hotel Actions have been implemented where appropriate.
§ 负责准备和更新部门运营手册
Oversees the preparation and update of
individual Departmental Operations Manuals.
§
定期召开部门沟通会议，确保部门例会和会议有效进行
Conducts regular divisional
communications meetings and ensure that departmental briefings and meetings are
effective and conducted as necessary.
§ 协助酒店的电子商务策略的执行（目标、策略和行动），以达到和超越房务、餐饮和水疗中心其他营利部门所预测的收入目标
行政（续）
Administration (continued)
Assists in the implementation
of the hotel’s E commerce Strategy (goals, tactics and actions) to achieve and
exceed forecasted revenue figures in Rooms, Food and Beverage, and all other
revenue generating departments.
§ 确保妥善保存、及时更新所有沟通文件和记录
Ensures that an organised, up-to-date
filing system is maintained for all communications records.
§ 保持办公环境清洁，整齐和电子存储所有数据，而不是书面文件
Keeps office environment clean and neat
and stores all data electronically as opposed to using box files.
宾客服务
Customer Service
§ 确保所有员工都能始终按照品牌承诺提供优质服务
Ensures that all associates deliver the
brand promise and provide exceptional guest service at all times.
§ 确保所有员工都能正确的为其他部门的内部客人提供优质服务
Ensures that associates also provide
excellent service to internal customers in other departments as appropriate.
§ 礼貌有效地处理所有内外部客人的投诉和询问，跟进以确保问题的圆满解决
Handles all guest and internal customer
complaints and inquiries in a courteous and efficient manner, following through
to make sure problems are resolved satisfactorily.
§ 与客人和同事保持积极良好的合作关系
Maintains positive guest and colleague
interactions with good working relationships.
财务
Financial
§ 确保关于酒店、公司和本地和财务报告、资金、执照的所有规章制度和政策被正确遵守，及时精确地进行财务报告
Ensures that all hotel, company and
local rules, policies and regulations relating to financial record keeping,
money handling and licensing are adhered to, including the timely and accurate
reporting of financial information.
§ 使用多种技能同时开展多项任务的灵活工作计划来优化员工效率，达到酒店财务目标、满足客人不断变化的期待和要求。
财务（续）
Financial
(continued)
Maximises associate productivity through
the use of multi-skilling, multi-tasking and flexible scheduling to meet the
financial goals of the business as well as the expectations of the guests.
§
与相关部门的主管合作， 根据标准积极的管理成本
Manages costs proactively based on key
performance indicators, works with the respective Heads of Department as
appropriate.
§ 保存所有电子商务的合约、合同和报价的完整记录
Maintains complete records of all E commerce and purchase agreements,
contracts and quotes for the hotel.
市场营销
Marketing
§ 确保员工知晓和遵守所有酒店内部规章制度
Ensures that all in-house
rules and regulations are communicated to associates and implemented.
§ 持续寻求市场和电子商务的合作以增加酒店知名度和获取业务
Continuously seeks Marketing
and E commerce opportunities to increase awareness and ultimately business.
§ 确保通过直接销售活动、电话和书面沟通确保酒店的高知名度
Ensures a high level of
exposure for Hotel through direct sales solicitation, telephone contacts and
written communications.
§ 进行充分的竞争对手调查，保持良好的酒店产品知识
Conducts extensive
competitor research and maintains excellent Product Knowledge of the Hotel.
营运
Operational
§ 为酒店网页制订电子商务策略和最佳实施方案，如运用Editor（凯悦的专属CMS工具）做内容管理、交通行驶路线
Develop Ecommerce strategies and best
practices for the hotel web site such as content management (using The Editor –
Hyatt’s proprietary CMS tool) and traffic driving tactics and strategies
§ 根据需要，管理并与代理合作，为网页开发制定项目如餐饮、婚宴等
Work with and manage agency for
mini-site development projects as necessary/needed – for F&B, weddings, and
so on.
营运（续）
Operational (continued)
§ 与市场传讯部经理紧密合作，确保所有酒店网页内容相关、更新和优化。
Work closely with Marketing
Communication managers to website content for all hotel websites is relevant,
up to date and optimised
§ 会见电子商务行业代表如供应商、代理、媒体如百度等，为最佳实施方案获取观点意见
Meet with digital and Ecommerce
industry representatives (i.e. vendors, agencies, media partners such as Baidu,
and so on. if necessary) to gain insight to best practices
§ 作为主要联系人，与所有电子商务供应商和代理建立良好的合作关系。基于凯悦集团办公室和代理的合作规定，定期保持与代理的沟通。
Develop and build strong working
relationships with vendors and agency partners – serve as primary point of
contact for all digital marketing/E-Commerce vendors and agencies. Frequency of agency contact will be
determined based on the scope of work outlined between the agency and Hyatt’s
corporate office.
§ 与代理合作，确保给每间酒店采用的策略同样适用于区域内的其他酒店，没有商业冲突，例如关键字投标等
Work with agency to ensure strategies
adopted for each hotel also works amongst hotels within the region and no
business-related conflicts (i.e. bidding on same keywords, and so on.)
§ 设定与代理合作的目标，打电话确认工作进度与情况
This role will be responsible for
status calls to review performance reports as well as set goals and objectives
with the agency.
§ 和代理一起制定时间表和目标，确保代理在规定时间内完成工作目标
This role is responsible for setting
timelines and goals with the agency as well as ensuring the agency meets all
deadlines and goals
§ 安排考察参观酒店
Arranges for hotel site
inspections
§ 积极寻求推广酒店客房和餐饮的所有内部和外部的机会
Proactively seeks
opportunities (internally and externally) to promote rooms and food and
beverage business.
人事
Personnel
§ 进行关于年度发展评估的讨论，帮助市场传讯部员工实现自己的职业目标。
Conducts annual Performance Development
Discussions with Marketing Communications associates,
supports them in their professional development goals.
§ 确保与酒店内部所有级别的员工建立良好专业的关系，关心他们的安全与职业发展Ensures
a strong professional relationship with all levels of associates within the
hotel, taking an active interest in their safety and development.
§ 鼓励员工的创新精神，激励他们为酒店的成功运营作出贡献
Encourages associates to be creative and
innovative, challenging and recognising them for their contribution to the
success of the operation.
§
通过持续的建议和月度会议，协助和发展部门培训员
Assists in the development of
Departmental Trainers through ongoing feedback and monthly meetings.
Supports the implementation of The People
Brand in every department in the hotel.
§ 协助人本品牌理念的实行，示范并增强凯悦价值观与文化特色
Supports the implementation of The
People Brand, demonstrating and reinforcing Hyatt’s Values and Culture
Characteristics.
§ 根据员工敬业度调查结果，协助酒店变革的实行
Supports the implementation of changes
as a result of the Associate Engagement Survey.
§ 确保市场传讯部员工对员工规章政策完全了解并严格执行
Ensures Marketing
Communications associates
follow all hotel, company and local rules, policies and regulations relating to
fire and hazard safety, and security.
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