岗位职责：
Key Accountabilities：
1、全面了解场馆的各项政策、制度以及与商务中心有关的操作程序；
A thorough understanding of the venue's policies, regulations and operational procedures related to the business center;
2、保持商务中心员工的良好的仪表，并且指导员工行为准则与场馆服务标准一致；
Maintain good appearance of business center staff and guide staff code of conduct in line with venue service standards;
3、具备熟练的打字技能及传真机、复印机的具体操作；
Have skilled typing skills and the specific operation of fax machines and copiers;
4、培训并且指导商务中心员工为客人提供积极、友好、有效、符合职业规范的服务；
Train and guide business Center staff to provide positive, friendly, effective and professional service to guests;
5、机智灵敏地处理对客事件，解决客人的投诉；
Deal with guest incidents intelligently and resolve guest complaints;
6、具备牢固的英文基础，熟习商务中心的各种收费标准，能用中、英文向客人沟通；
Have a solid English foundation, familiar with the business center fees, can communicate with customers in both Chinese and English;
7、有良好的服务意识，随时解答客人提出的问题，随时为客人提供服务；
Have a good sense of service, at any time to answer questions raised by guests, at any time to provide service for guests;
8、要有严谨的工作态度，对于无法解决的事情，及时汇报上级领导，共同解决；
To have a rigorous work attitude, for the things that can not be solved, timely report to the superior leadership, and jointly solve;
9、保持服务用品的足够供应，严格控制备品的支出，杜绝浪费现象；
Maintain adequate supply of service supplies, strictly control the expenditure of spare parts, and eliminate waste;
10、与设备供应商保持密切联系，以确保设备正常运转；
Maintain close contact with equipment suppliers to ensure the normal operation of equipment;
11、准备每周排班表；
Prepare weekly schedule;
12、严格执行财会制度，负责监督商务中心每日营业收入；
Strictly implement the financial and accounting system, and supervise the daily business revenue of the business center;
13、核对、制作每月商务中心的营业记录；
Check and make monthly business records of the business center;
14、负责商务中心客户满意度的收集、整理，积极提供合理化建议；
Responsible for the collection and arrangement of customer satisfaction in the business center, and actively provide rationalization suggestions;
15、负责嘉宾接待讲解前期规划设计工作，包括前期针对二期场馆介绍策划、参观动线规划、特色空间及设施的介绍稿件编辑梳理、接待标准的制定，明确客户需求制定个性化参观计划等；
Responsible for the pre planning and design work of guest reception and explanation, including the pre planning of the introduction and planning of the second phase venue, the planning of the visiting route, the editing and sorting of introduction articles for characteristic spaces and facilities, the formulation of reception standards, and the development of personalized visiting plans based on customer needs;
16、负责嘉宾抵达场馆的整体接待讲解工作，协调内外部资源，做好嘉宾参观的接送服务、现场接待、讲解等全流程，现场突发情况的初步解决，做好接待参观及讲解的统筹工作；
Responsible for the overall reception and explanation of guests arriving at the venue, coordinating internal and external resources, providing transportation services for guests, on-site reception, and explanation throughout the entire process, resolving initial on-site emergencies, and coordinating reception and explanation work;
17、负责接待团队的培训、复盘等工作，不断优化服务流程及标准。
Responsible for training and reviewing the reception team, continuously optimizing service processes and standards.
任职要求：
General requirements：
1、本科及以上学历；
Bachelor degree or above;
2、有酒店商务中心及行政酒廊管理经验优先；
Experience in hotel business center and executive lounge management is preferred;
3、熟练使用办公软件；
Proficient in office software;
4、具有良好的英语听说读写能力；
Good English listening, speaking, reading and writing skills;
5、具备文案写作、商务礼仪等相关专业知识；
Professional knowledge of copywriting, business etiquette, etc.
6、形象气质俱佳，具有良好的职业形象和职业素养；
Good image and temperament, with a good professional image and professional quality;
7、具有极强的责任感和服务意识、良好的敬业精神和团队协作精神；
Have a strong sense of responsibility and service, good professionalism and team spirit;
8、工作态度端正，能承受较强的工作压力，具有较强的保密意识；
Good working attitude, able to work under pressure, with a strong sense of confidentiality;
9、学习能力强，知识结构较全面，应变能力强，具有较强的执行力，做事有条理，善于沟通协调。
Strong learning ability, a comprehensive knowledge structure, a strong adaptability, a strong executive ability, a well-organized work, good at communication and coordination.
