楼层主管
· Control of daily work of staff with fair and properly.
合理公正地控制员工的日常工作。
· Held daily meeting with floor staff.
与楼层员工进行日常会议。
· Supervise inspect guestrooms of responsibilities, according to the hotel standard strictly. Ensure the cleanliness and the equipment are all in good order.
根据酒店标准严格监督客房的职责，确保设备的清洁有序。
· Inspect all out of rooms immediately, change the condition and make sure the front-office can loan.
立即检查所有房间，确保前厅可以随时售卖
· Response the training of employee and conduct them.、
对员工进行培训并指导员工培训。
· Ensure staff work according to the procedures.
确保员工按程序工作。
· Inspect fix program and repair it immediately. Follow up the procedures.
检查固定工程并立即修复。跟进工程问题。
· Supervise the guest supplies, ensure the guest supplies are in good order.
监督客人用品，确保客人用品供应良好。
· Coordinate with the Engineering Apartment, arrange the maintain of the room.
与工程部协调，安排房间维护。
· Note down the unusual thing to the log-book, shift the work to the next workers if it undone.
客人遇到的问题及时记录，如果有必要，转移到下一个班次。
· Evaluate staff work performance.
评估员工的工作表现。
· Accomplish work which assigned by Floor Manager.
完成楼层经理安排的工作。
· Ensure that the housekeeping cleaning plan is implemented
确保客房部计划卫生的落实。
· Ensure that the personnel in charge of the lock carry out “Do Not Disturb”” Lost & Found” “Key management” and other procedures.
确保锁管辖的人员执行“请勿打扰”“遗留物处理”“钥匙管理”等各项程序的执行。
PA 主管
• In charge of the basic operation and maintenance work of hotel public area.
负责酒店公共区域的基本运作及维修保养工作。
· Ensures that hotel rules are followed and obeyed.
确保遵循酒店规章制度。
· Ensures punctual attendance and adherence to duty schedules by all subordinate supervisors, inspecting important meeting sites and public areas as required by the governor.
确保按时出勤并使所有下属主管都遵照值班表工作，根据总监要求巡查有关重要会议现场及公共区域。
· Ensures that personal grooming and hygiene standards are being observed by doing spot checks in the morning.
通过早上随时抽查，确保员工仪表卫生良好。
• Ensure all the key of Housekeeping management, inspect the assigned record.
确保客房管理的所有关键，检查指定的记录。
• Ensure Housekeeping Supervisor inspect assigned area earnestly and report note.
确保客房部主管认真检查指定区域并汇报。
• Inspect the tidy of the area; ensure all the staff follow the security procedures.
检查区域的整洁，确保所有员工遵守安全程序。
• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
根据OSHA法规和酒店要求，对指定的表面使用正确的清洁化学品。
• Ensure security of any assigned keys and beeper.
确保任何指定的密钥和寻呼机的安全性。
• Review assignment sheet and update completed assignments. Check with the manager and Housekeeping office for additional assignments throughout the shift.
审查作业单并更新已完成的作业。与经理和客房部在整个班次之间进行额外的工作。
• Organize work duty priorities.
组织工作职责优先事项。
• Review assigned area and complete general removal of any trash or debris.
审查指定区域，并确保彻底清除任何垃圾或碎片。
• Discuss the clean program with PA manager and bring it into effect.
与上级主管一起讨论清洁计划并将其付诸实施。
· Provide unique and high-quality service for our guests forwardly. Interacts and cooperates with Hotel guests and outside contractors as directed by his superior
主动向酒店客人提供独特、高品质的服务。按其上级指令与酒店客人及外包商进行互动与协商 。
• Cooperates and communicates with other sections in the Housekeeping department
与客房部内部的其它小组进行合作及交流。
· Interacts and cooperates with other departments when necessary to provide additional or specialized services for functions, promotions and festivities
如有必要与其它部门进行互动及合作，为宴会、促销及活动提供额外及特殊服务。
• Assign designated keys and beepers to assigned staff. Maintain accurate record of such and ensure security of keys.
为当班员工准备和分发派任务并审核。
• Check Lobby Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems. Instruct designated personnel to correct deficiencies
检查大堂服务员的手推车是否有适当的供应、整洁、清洁和机械问题。指导指定人员纠正缺陷。
• Inspect public areas/bathrooms, restaurants, fitness center, pool area, offices and service areas after being cleaned by Lobby Attendants, using designated checklists. Ensure that cleanliness and condition of each area meets designated standards. Directly contact respective personnel and relay any deficiencies to be corrected.
在大堂服务员清洁后，使用指定的检查表检查公共区域、浴室、餐厅、健身中心、游泳池区域、办公室和服务区域。确保每个区域的清洁度和状态符合指定标准。直接联系各自的人员，并及时纠正没有任何缺陷。
• Provide feedback on staff performance to manager. Report disciplinary problems to manager and participate in the counseling of employees.
向经理提供员工绩效反馈。向管理者汇报纪律问题，参与员工的咨询工作。
• Document pertinent information in department logbook.
在部门日志中记录相关信息。
• Successful completion of the training/certification process.
培训/认证过程的顺利完成。
• Assists every required and carry out trainings on rules, regulations, operation standards etc. for the subordinates
协助对所属员工做好行为准则技能操作规范等进行培训。
