Primary Responsibilities 主要职责
·Implement and improve standard operating procedures.
·Maintain a high standard of service skills and skills.
·Assist in organizing special events and recommending special promotion.
·Familiar with product knowledge.
·Ensure that all goods storage areas are kept in order and clean.
·Perform other relevant duties and special tasks assigned.
·执行和改进标准操作流程。
·保持高标准的服务技能和技巧。
·协助组织特殊事件和推荐特色推广。
·熟知产品知识。
·保证所有的物品存放区域保持井然有序且干净卫生。
·履行其它相关职责和指派的特殊任务。
Knowledge and Experience 知识和经验
·Minimum 10-12 months cumulative experience in hospitality/customer service, or in specific chosen area
·College or Bachelor (i.e. diploma, degree) in Hospitality or Business an asset, but all candidates are considered
·Desire to advance hospitality career, with strong ability, engagement, and motivation
·Agile and works well in fast-paced environments, willing to learn and commit to a role
·Excellent communication skills in English (+other language requirements, as applicable)
·至少累计10-12个月的酒店行业/服务行业的实习经历
·酒店管理或者相关专业的大专、本科学历,对酒店行业感兴趣的其他专业亦可考虑
·渴望在酒店行业发展职业,有足够强的能力、意愿和积极性
·应变能力强,适应快节奏的环境,愿意不断学习并且坚持
·出色的英语沟通能力(学习二外者更佳)
Be knowledgeable of all services and products offered by the hotel.
熟知酒店所有的产品知识。
Have a thorough knowledge and understanding of all food and beverageitems offered by the department assigned.
全面了解部门所有的餐饮产品。
Have the knowledge and understanding to explain and performupselling all items offered by the department assigned as well as offeringalternatives.
了解酒店产品,并推销部门指定的所有产品,同时提出可替代产品的建议。
Monitor operating supplies, equipment and reduce spoilage andwastage successfully.
监督运营用品和设备的使用,成功降低损坏和浪费。
Ensure that the place of work and surrounding area is kept clean andorganized at all times.
确保工作地点和周围地区时刻保持清洁有序。
Successfully perform opening and closing procedures established forthe assigned outlet
按照酒店程序进行开餐和关餐。
Handle guest enquiries in a courteous and efficient manner andreport guest complaints and feedback to supervisors.
迅速有效礼貌的处理客人诉求,同时汇报给部门经理。
Report guest complaints immediately to the supervisors and ensuringfollow up is performed with the guest.
即时向餐厅主管报告客人的投诉,确保进行跟进。