• Having a positive attitude and impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and team members.具有积极的态度和影响力,责任感及主动解决问题的意愿,并能跟客人和团队成员清晰、有效沟通。• Being motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.积极主动,承担义务,乐于热情地挑战任务,并寻找机会学习新技能或知识以便更好地展现自己。• Reporting to work in uniform following all appearance standards and on scheduled days at the scheduled time.上岗时着装要遵循形象要求标准,并遵循排班表按规定时间到岗。• Confidently knowing the food and beverage menu contents and could explain them in details to guests, and making suggestions on the menu that might suit guests of different nationalities.熟悉掌握菜单知识并可以自如地向客人做以介绍,根据客人的不同国籍,推荐菜单上的食品及酒水。• Understand dietary requirements and could offer appropriate suggestions.理解健康食品,并可以向客人提出合理的建议。• Be able to correctly label buffet dishes.熟练正确地指出自助餐台上的食品。• By keeping buffet areas clean at all times.保证自助餐台的整洁。• By completing Job Skills checklist in product knowledge.达到工作技能检查表要求的产品知识水平。• Undertake steps/process to ensure that all areas of the restaurant are set to the standards required for breakfast, lunch and dinner. This includes setting tables, setting the buffet, having all equipment ready for service and ensuring you have been briefed by your supervisor for the shifts activities.遵守工作程序,确保餐厅根据早、中、晚餐以及客人的要求正确摆台,包括摆台、自助餐台的准备工作,各种服务设备准备就绪。以及自己已经被当班主管做好关于本次活动细节通知。• By ensuring everything is clean and tidy, ready for guests to enter the restaurant.保证各种设备设施的清洁,随时可以对客服务。• By assisting bar attendants & kitchen staff where required and carry out any reasonable duties requested by the Supervisor/Manager.按照主管或经理的要求,协助饮料服务员及厨房员工。• By completing Job Skills checklist on preparing the restaurant for service.根据工作技能标准的要求,完成餐厅对客服务的准备工作。• Greet guests with smile offer assistance with coats, bags etc., and introduce yourself.微笑迎接客人,协助客人存放外套及背包并作自我介绍。