岗位职责1、建立行政楼层的操作表，直接管理及领导行政楼层。2、运用管理技巧调动和提高员工工作积极性。3、同所有的宾客建立良好的公共关系。4、保证行政楼层在整洁的环境下为宾客提供服务。5、迎接VIP宾客到店及陪同到房间。6、与前台紧密联系确保行政楼层各信息和工作的准确性。7、亲自接受宾客投诉及有效地及时处理。岗位要求1、具有前台工作三年以上经历。2、仪表端庄，热爱酒店工作，钻研业务，反应敏捷，善于交际。3、能用流利的英语从事前厅服务。4、熟悉前厅管理专业知识、市场销售知识和接待礼节礼仪；熟练运用电脑。

SPECIFIC DUTIES 工作任务:Making sure all procedures and trainings are carried out within the Company’s policies and SOP. Secure residents’ safety and privacy.确保所有的程序和培训是在公司政策之内实施进行。 确保客人的安全和隐私。 Be able to accommodate all requests and needs prior, during and after residents’ stay.满足客人入住前, 期间及离店后的需求。 Bring up suggestions to management to improve services, facilities and amenities on a regular basis.定期向管理层提出建议, 着力提高服务, 设备和设施。Assist the FOM in all areas to ensure a correct and smoothly-operating department, Assist the front office manager to ensure a correct and smoothly-operating department. Coordinate/create a smooth work environment with concierge manager, guest service manager and night manager. Ensure effective communication is in place.协助前厅部经理的工作，确保工作能够正确、顺利地运作。与礼宾部经理、客户服务部经理和晚班经理共同创造一个良好的工作环境。确保能够有效地交流、沟通。 Ensures that all procedures and policies are in place and followed Brand Standard Audit.确保能够根据万豪品牌标准遵守所有的规章流程和法规。Conducts audit and controls on a regular basis. Communicates with accounting in case of any irregularities; and coaches and counsels associates whenever appropriate.定期管理审计账目，如果出现什么不合法的现象要与会计及时沟通，适合的时候也可以与领导及顾问联系 Strictly follows bank-out procedures and cash handling procedures.严格遵守银行支取流程和现金处理流程 Train and develop associates to the highest possible extent. Ensures that daily training is provided for technical, hospitality, communication, management, and organizational skills.培训员工、并给其提供最广阔的发展空间。确保日常培训中应该包括技能培训、礼仪、沟通培训、管理培训以及组织技能的培训。

管理整个行政楼层的营业– 包括接待贵宾、处理客人投诉、分发日用品、早餐和鸡尾酒服务 – 使酒店得到最大利润，保持顾客的满意度1. 指导行政楼层员工的工作，提供指导意见、领导和鼓励他们进行服务，保持行政楼层服务和产品的高标准水平2. 监督主管这一小组的全面日常行政工作，保证所有客户关系档案、记录和报告都定期更新并准确，监督客房的可使用程度和未来的客房率– 取得最大的工作效率3. 要经常在行政楼层上班，保证工作程序得到有效的执行4. 监督客房安排，进行客房检查，保证客人非常舒适和快乐5. 如果有需要，承担员工的主要职责，保证服务的连续性6. 迅速处理客人的请求、询问和抱怨，保证采取行动， 和其它部门一起协调满足客人请求或特别需要– 保证客人完全满意

岗位职责1、建立行政楼层的操作表，直接管理及领导行政楼层。2、运用管理技巧调动和提高员工工作积极性。3、同所有的宾客建立良好的公共关系。4、保证行政楼层在整洁的环境下为宾客提供服务。5、迎接VIP宾客到店及陪同到房间。6、与前台紧密联系确保行政楼层各信息和工作的准确性。7、亲自接受宾客投诉及有效地及时处理。岗位要求1、大专学历或同等文化程度。具有前台工作2年以上的经历，前厅工作5年以上经历。2、仪表端庄，热爱酒店工作，钻研业务，反应敏捷，善于交际。3、能用流利的英语从事前厅服务。4、熟悉前厅管理专业知识、市场销售知识和接待礼节礼仪；熟练运用电脑。

1.Leads and motivates team members by leading by example and employing competent and consistent management practices.通过训练领导和激发团队员工。2.Actively takes part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard. Also attends training where and when required积极地培训,让员工保持水平一致。3.Acts as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets.训导团队，提高员工水平，激励他们完成目标。4.Manage turn over to maintain reasonable ratio.控制酒店员工的流失率。5.Maintains discipline amongst team members, ensuring consistency in accordance with the team member handbook, PRC Labor Law and HR guidelines. Distributes appropriate discipline when and where required.确保员工手册，相关劳动法，HR指南的一致性，如有违反，纪律处分。6.Is involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career.训练和发展有潜力的员工，令其有更好的职业前景。7.Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.致力于酒店工作，为酒店发展提供建议，有创新精神，为顾客提供品质服务。8.Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their job and that they know what is expected of them.负责新员工的培训，使其尽快胜任工作，并告知酒店的要求。9.Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.为顾客提供热情服务，让他们有回家的感觉。10.Checking-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, HHonors and Frequent Flyer Number enquired about, and method of payment secured.登记客人，确保客人信息完整填写并确认，按照希尔顿荣誉会员和飞行里程会员的要求服务和发展会员，同时确认付款方式。11.Ensuring that guests are escorted to their room that the hotel facilities and room features are explained, and that luggage is delivered in a prompt manner.将客人送至客房，介绍客房布局，确保行李及时递送等。12.Handles complaints promptly and efficiently, taking the necessary action, and informing Guest service Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.采取必要行动，及时有效的处理顾客的不满，适当的时候告知宾客关系经理。回访客人，确保客人对解决方法满意。13.Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation.维护顾客档案和信息，确保有效的预定。

岗位职责Manage club HOE and FFE, ensure club operation smoothly and efficiently, ensure that guests receive prompt, professional attention and personal recognition.管理好俱乐部的固定资产及易耗品，确保俱乐部的良好日常运作，确保客人得到快速的，专业的服务和个人关注。Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting club and hotel operations.直接向前厅部经理汇报并就所有与俱乐部和酒店运作相关的问题进行沟通。Drive the business .积极推动酒店生意Provides functional assistance and direction to all departments.向所有部门提供功能性支持和指导。Well managed staff on duty, balance department OT and AL, Ensure proper staffing at all times合理安排员工班次, 把控团队加班补休以及年假情况,确保有足够员工服务客人.Take responsibility for all club inventory, FFE and HOE, make sure proper inventory for daily operation.负责俱乐部所有的库存,低值易耗品以及固定资产,确保日常运营中有足够的用量.Cooperates, coordinates and communicates with other hotel departments as required.按需要与酒店其它部门进行合作、协调和沟通。Ensure that SOP, Checklist, Service standard are properly understood and followed through确保标准营运流程,检查清单,品牌标准等被团队理解并遵循.Ensure staff is properly trained and has the tools and equipment to carry out job duties.确保为员工提供适当培训,保证为他们配备完成工作所需的各种工具和设备.Pay attention to team performance, daily share information to team and get feedback, coach and training staff, take care of each team member and also employee satisfaction.密切关注团队的表现情况,日常分享信息给团队并获得反馈,培训和指导员工,关注好团队成员和员工满意度.Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel对各种状况做出反应，以确保来宾被及时的礼貌接待并得到充分的注意和重视。Responds to guest needs and resolves related problems就客人的需求做出反应并解决相关问题。Assist FOM achieve Heartbeat score, Ensures VIPs and IHG Rewards Club guests receive special attention协助前厅部经理完成心语分数,保证贵宾和IHG优悦会会员受到特别关照。Inspects club regularly for cleanliness.定期检查俱乐部的清洁状况。Assists Guest Relations in greeting, rooming, and sending off VIP guests.协助客户关系部门迎接贵宾，为其安排房间并在其离店时送行。Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.监督员工的行为、制服穿着、卫生和外表形象。To handle all guest complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.处理客人投诉,礼貌高效的帮客人解决问题,确保客人满意度To be well versed with the emergency procedures and be able to lead and direct hotel guests and fellow team members in such occasions. To have a sound knowledge on the roles of the team members during emergencies and to delegate effectively to ensure safety of both people and properties of the hotel. Also to have a detailed knowledge on the various types of reports to be generated during such occasion to ensure proper auditing and record of both people and property involved.要熟知应急程序，在此类情况发生时，能够引领员工和指导在店客人。在紧急情况发生期间，团队成员应利用全面的知识有效的指导并保护酒店及客人人身及财产安全，同时熟知各类报告的生成以确保酒店及客人相关财产的审核和记录。To provide feedback during briefing daily at all shifts to the team members on suggestions or complaints from guests regarding the level of service. Pace of workflow at the Club Lounge should also be highlighted and to identify the reason behind it and share the improved method.在日常会上反馈不同班次所收集到的服务相关的员工意见及客人的评论。强调加快行政酒廊的工作流程，找出原因并分享提升方案。岗位要求Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。Good writing skills具有良好写作技能Proficient in the use of Microsoft Office and Front Office System熟练使用微软办公软件和前台系统Problem solving and organizational abilities具有解决问题和组织能力Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent具有酒店行政管理，酒店管理或相关的学士学位或大专水平。2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.拥有2年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。

岗位职责1、建立行政楼层的操作表，直接管理及领导行政楼层。2、运用管理技巧调动和提高员工工作积极性。3、同所有的宾客建立良好的公共关系。4、保证行政楼层在整洁的环境下为宾客提供服务。5、迎接VIP宾客到店及陪同到房间。6、与前台紧密联系确保行政楼层各信息和工作的准确性。7、亲自接受宾客投诉及有效地及时处理。岗位要求1、大专学历或同等文化程度。具有前台工作2年以上的经历，前厅工作3年以上经历。2、仪表端庄，热爱酒店工作，钻研业务，反应敏捷，善于交际。3、能用流利的英语从事前厅服务。4、熟悉前厅管理专业知识、市场销售知识和接待礼节礼仪；熟练运用电脑。

Job Description职位描述The Oriental Club Manager will provide supervision, direction and leadership in Oriental Club in accordance with the objectives, performance and quality standards established by the hotel.行政楼层经理的职责是根据酒店规定领导和监管行政酒廊的员工，确保员工优秀的工作表现，能持续提供高标准的服务。Job Requested职位需求1. Minimum of 4 years guest relations experience in luxury     hotel, of which at least 2 years working experience in a     similar capacity    具备至少4年在豪华酒店的客户关系经验，其中至少2年类似的同    岗位工作经验2. Strong knowledge of Club Floor operations    熟悉行政楼层运作3. Strong desire to serve and to provide excellent guest     services.    具备能为客人提供优质、热情的服务意识4. Ability to multi-task task and remain composed at all times    能够同时从容、冷静地处理多项任务5. A good team leader with ability to drive the team    具备良好的团队领导能力6. Computer literacy which is not limited to Excel, Power Point     and Word    熟练的计算机操作技能，不仅限于对Excel、Power Point和    Word的使用7. Fluent in English and Mandarin, both spoken and written     (Cantonese would be an advantage)    流利的中英文口语和良好的书写能力（会广东话者优先）

Major Functions 主要职能 Report to Executive Lounge Manager  向行政酒廊经理汇报 Well versed on all Brand Standard requirementsfor Front Office and related areas   熟悉前厅及相关领域的所有品牌标准要求 To be responsible for all guest serviceactivities in the executive floor and provide supervision in executive loungewith objective, performance and quality standard established by MarriottInternational.     负责行政楼层的所有宾客服务活动，并在万豪国际酒店建立目标、性能和质量标准的行政酒廊提供监督。 To assistant and supervise Executive FloorAgent and Executive Floor Attendant to strive towards total guest satisfaction.Ensure that all associates are adhering to all hotel policies, standards,procedures and regulations.    协助并监督行政楼层代理和行政楼层服务员，努力达到客人的满意程度。确保所有员工遵守酒店的各项政策、标准和专业标准。 命令和规定。 Responsible for hiring, training anddevelopment of all associates working for the executive floor area. 负责行政楼层员工的招聘、培训和发展。 Assist the front office manager to ensure acorrect and smoothly-operating department.协助前台经理确保部门的正确和顺利运作。 Coordinate/create a smooth work environmentwith concierge manager, guest relations manager and night manager. Ensureeffective communication is in place. 与礼宾经理、客人关系经理和夜班经理协调和创造一个良好的工作环境。确保有效的沟通。 Specific Duties具体职责 Responsible for thesmooth, efficient and professional operation of executive floor/lounge areas. 负责行政楼层/休息区的平稳、高效和专业化运作。Assistant toprepare budget for Executive Floor.协助编制行政楼层预算。 Monitors dailyrevenue of Executive Floor. 监控行政楼层的每日收入 Monitor efficiencylevels in Executive Floor.  监督行政楼层的效率水平。 Monitor wastage andenergy consumption throughout the Executive Floor   监督整个行政楼层的浪费和能源消耗 Maximizes everyopportunity to increase revenue by selling the meeting room in Executive Floorand Business Center service.   通过出售行政楼层的会议室和商务中心服务，最大限度地利用每一个增加收入的机会。 Responsible forproviding accurate Executive Floor revenue reports and reports all finding ofdiscrepancies.负责提供准确的行政楼层收入报告，并报告所有发现的差异。 Ensures that allprocedures and policies are in place and followed.确保所有程序和政策都到位并得到遵守。 Conducts audit andcontrols on a regular basis. Communicates with accounting in case of anyirregularities; and coaches and counsels associates whenever appropriate.定期进行审计和控制。与会计部门沟通，如有任何违规行为，教练和顾问在适当的情况下与我们联系。 Strictly follows bank-out procedures and cashhandling procedures.严格遵守银行出帐程序和现金处理程序. Train and develop associates to the highestpossible extent. Ensures that daily training is provided for technical,hospitality, communication, management, and organizational skills.严格遵守银行出帐程序和现金处理程序. Conducts performance appraisals of ExecutiveFloor employees.对行政楼层员工进行绩效评估。 Leads by example: Provides a high-qualityservice and aggressive hospitality towards all customers.以身作则：为所有客户提供优质服务和热情好客. Ensures that recognition programs for bothguest and associates are in place and working. Establish program for specialguest requests.确保客人和同事的认可计划到位并工作。为特殊客人的要求建立程序。 Uses professional judgement and empowerment tomake decisions leading towards total customer satisfaction.使用专业判断和授权来做出决定，从而使客户完全满意。 Controls costs effectively to meet budgetguidelines. Has control system in place for all controllable costs and manhours.有效控制成本以满足预算准则。有控制系统，为所有可控的成本和工时。 Initiates additional tasks to improve existingprocedures and guest satisfaction.启动额外的任务，以改善现有程序和客人满意。 Needs to be able to perform in front officefunctions. 需要能够在前厅履行职责。 Interact with guest at all opportunities, playa customer contact role.在所有机会与客人沟通，扮演客户的联络角色。 Be responsible and receptive to guestcomplaint, should analyse and within the limitation set, make correct and quickdecision to ensure total guest satisfaction whilst also protecting the hotelproperty and revenue.对客人投诉负责并能接受，应分析并在限定范围内做出正确快速的决策，以确保客人满意，同时也要保护酒店的支柱和 第二阶段和收入。 Oversees day to day operation of ExecutiveFloor and ensuring that all guests are handled quickly and efficiently in alltheir needs with warm and natural.监督行政楼层的日常运作，确保所有客人在所有需要时都能快速有效地得到温暖和自然的处理。 Review staff roster at commencement of shiftto ensure best staff deployment and maximum efficiency. Arrange the rosterduring public holiday to make sure we keep the same standard with normal days.在轮班开始时审查工作人员名册，以确保最佳的工作人员部署和最高效率。在公众假期安排花名册，以确保我们与正常的日子保持相同的标准。 Prepares and follows up on maintenance ordersissued.准备并跟进发出的维修订单。 Ensures the meeting rooms ready, clean and allarrangement is place prior to the start of the meeting.确保会议室准备好，干净，所有的安排都在会议开始之前进行。 Ensure the Executive Floor VIP arrivals fullyset up before guest arrived.确保会议室准备好，干净，所有的安排都在会议开始之前进行。 Ensures the billing for the guest isaccurately prepared确保客人的账单准确准备 Ensures all operating equipment is maintainedin proper working condition.确保所有操作设备保持正常工作状态。 Ensures proper hand over of logbook andinformation at the end of each shift.确保在每次班次结束时正确地提交日志和信息。 Record all physical defects identified and useappropriate work order forms记录识别的所有物理缺陷并使用适当的工作订单表格 Initiates monthly meetings in the department.Attend staff meetings, operations meetings, forecast meetings and salesstrategy meetings.每月在部门召开会议。参加员工会议，运营会议，预测会议和销售策略会议。 Utilize 15 minutes training and daily packetevery day.每天使用15分钟的训练和每日包。 Have plans and actions in place to meet goalsand mission of the company and the hotel.制定计划和行动以实现公司和酒店的目标和使命。 Build up a good relationship with alldepartments for smoothly operating Executive Floor.与所有部门建立良好的关系，以便顺利运营行政楼层。 Communicates with F&B to make sure thefood presentation is meeting the standard of Marriott International.与餐饮部沟通，确保食品展示符合万豪国际的标准。 Set up a filing system for all necessarydocumentation and staff profile.为所有必要的文件和员工档案建立档案系统。 Make a good working environment for allExecutive Floor associates and control the turn over for the section.为所有行政楼层员工创造良好的工作环境，并控制该部门的周转。 Carry through and check the “Spirit to Serve“for every associates for the section.执行并检查“精神服务”，为每一位同事为该节。 Collect all guest feedback and pass theinformation to FOM to improve our service standard. 收集客人的反馈，并将信息传递给FOM，以提高我们的服务水平。 Ensures the hotel promotions briefed to allassociates and strived to work for that.确保酒店的促销工作向所有员工汇报并努力做到这一点。 Record Guest Inquiry Tracking Report.记录客人查询跟踪报告。 Job Specifications职位要求     Profile of Competency  工作能力      "  Customer Service Oriented  客户服务意识强  "  Efficientcy  高效的  "  Desirable Communication Skill  理想的沟通技巧  "  Organizer  有领导力的  "  Team Player  团队意识强的      Language   语言      "  Fluent in English and Chinese.   流利的中英文      Education   教育      "  College and above   大专及以上  "  Minimum 3 years of relative area work  experience; minimum 1 years of management experience.  3年以上相关领域工作经验，1年以上管理经验。  

岗位职责1.直接管理及领导行政楼层；2.运用管理技巧调动和提高员工工作积极性；3.同所有的宾客建立良好的公共关系；4.保证行政楼层在整洁的环境下为宾客提供服务；5.迎接VIP宾客到店及陪同到房间；6.与前台紧密联系确保行政楼层各信息和工作的准确性；7.亲自接受宾客投诉及有效地及时处理。岗位要求1.大专学历或同等文化程度。具有前台工作3年以上的经历，前厅工作5年以上经历。2.仪表端庄，热爱酒店工作，钻研业务，反应敏捷，善于交际。3.能用流利的英语从事前厅服务。4.熟悉前厅管理专业知识、市场销售知识和接待礼节礼仪；熟练运用电脑。

岗位职责1、建立行政楼层的操作表，直接管理及领导行政楼层。2、运用管理技巧调动和提高员工工作积极性。3、同所有的宾客建立良好的公共关系。4、保证行政楼层在整洁的环境下为宾客提供服务。5、迎接VIP宾客到店及陪同到房间。6、与前台紧密联系确保行政楼层各信息和工作的准确性。7、亲自接受宾客投诉及有效地及时处理。岗位要求1、大专及以上学历或同等文化程度。具有前台工作3年以上的经历，前厅工作4 年以上经历。2、仪表端庄，热爱酒店工作，钻研业务，反应敏捷，善于交际。3、能用流利的英语从事前厅服务。4、熟悉前厅管理专业知识、市场销售知识和接待礼节礼仪；熟练运用电脑。

岗位职责1、建立行政楼层的操作表，直接管理及领导行政楼层。2、运用管理技巧调动和提高员工工作积极性。3、同所有的宾客建立良好的公共关系。4、保证行政楼层在整洁的环境下为宾客提供服务。5、迎接VIP宾客到店及陪同到房间。6、与前台紧密联系确保行政楼层各信息和工作的准确性。7、亲自接受宾客投诉及有效地及时处理。岗位要求1、大专学历或同等文化程度。具有相关工作3年以上的经历。2、仪表端庄，热爱酒店工作，钻研业务，反应敏捷，善于交际。3、能用流利的英语从事前厅服务。4、熟悉前厅管理专业知识、市场销售知识和接待礼节礼仪；熟练运用电脑。

  岗位职责1.直接管理及领导行政楼层；2.运用管理技巧调动和提高员工工作积极性；3.同所有的宾客建立良好的公共关系；4.保证行政楼层在整洁的环境下为宾客提供服务；5.迎接VIP宾客到店及陪同到房间；6.与前台紧密联系确保行政楼层各信息和工作的准确性；7.亲自接受宾客投诉及有效地及时处理。岗位要求1.大专学历或同等文化程度。具有相关工作3年以上的经历，前厅工作5年以上经历。2.仪表端庄，热爱酒店工作，钻研业务，反应敏捷，善于交际。3.能用流利的英语从事前厅服务。4.熟悉前厅管理专业知识、市场销售知识和接待礼节礼仪；熟练运用电脑。

岗位职责1、建立行政楼层的操作表，直接管理及领导行政楼层。2、运用管理技巧调动和提高员工工作积极性。3、同所有的宾客建立良好的公共关系。4、保证行政楼层在整洁的环境下为宾客提供服务。5、接待VIP宾客。6、与前台紧密联系确保行政楼层各信息和工作的准确性。7、亲自接受宾客投诉及有效地及时处理。岗位要求1、大专以上学历，具有行政酒廊工作3年以上的经历。2、仪表端庄，热爱酒店工作，钻研业务，反应敏捷，善于交际。3、能用流利的英语从事前厅服务。4、熟悉前厅管理专业知识、市场销售知识和接待礼节礼仪；熟练运用电脑。

§  Club Millesime Manager is responsible and accountable for achieving and maintaining the highest standards of guest service and satisfaction. Responsible for daily operations of the Club Millesime.负责保持高标准的对客服务，从而赢得客人最大的满意，同时通过有效的日常管理，确保索菲特会所在预算的范围内得以高效运作。§  To ensure all the Club Millesime staff and sub-ordinates adhere to the Hotel rules and regulation.确保所有的索菲特会所员工以及助手能遵守酒店的规章制度。§  To supervise and delegate duties to all the Club Millesime staff within the section and to prepare their work schedules as required.负责索菲特会所所有员工的监督管理，并根据要求制定工作日程。§  Use supervision skills effectively to encourage and motivate staff.运用督导管理技巧调动和提高员工的工作积极性。§  To responsible for all activities at the Club Millesime.负责管理索菲特会所所有的事务。§  Obtain briefing from Front Office Manager on problems and situations requiring further attention.从前厅部经理处获取需要注意的问题和事情。§  Ensure the Lounge is always manned and provide prompt service.保证索菲特会所在恰当管理下为客人迅速提供服务。§  Ensure VIP rooms; reservation with special requests; pre-registered guests arrivals are all pre-blocked. Club Millesime Manager is also to coordinate with Housekeeping to ensure that vacant clean rooms are available before guests’ check-in.保证贵宾用房，和有特殊要求的预订的房间要提前安排好。索菲特会所经理需要同客房部联系以保证在客人抵店前有足够的干净房间。§  Ensure that all Club Millesime guests are pre-registered a day before arrival.确保为预订索菲特会所的客人做好预备登记工作。§  Meet up with VIPs and other guests arriving and escort them to their room or to the Club Millesime.迎接贵宾到店及陪同他们到房间或去索菲特会所。§  Coordinate closely with the Front Desk on all matters related to Club Millesime.与前台紧密联系得到所有关于索菲特会所的信息。§  Personally handle guest complaints and follow through accordingly.亲自处理和跟进客人的投诉。§  Check the daily arrival list. Special arrival list for VIP’s, repeat guests and fits.检查每日预抵客人报表，特别留意一些重要贵宾和常客的特殊安排。§  Establish good public relations with all guests.同所有的客人建立良好的公共关系。§  To ensure guest retention program extend to loyalty customer on a consistent basis.确保回头客政策能持续地延伸到每个忠实客人的身上。§  To ensure cash flow at the Club Millesime hand over to each shift in accurate amount, any shortage or overage should report to Front Office Manager for immediate action.确保索菲特会所每班交接的备用金金额准确，任何短款和长款必须立即向前厅部经理汇报。§  Ensure that “shift reports” are printed and “Traces” are followed up accordingly.保证班次报表能按时打印，并且跟踪报表能相应的跟踪执行。§  Supervises and guides Club Millesime Supervisor to ensure that hotel’s policies and procedure are adhered to.监督指导索菲特会所主管的工作，以保证所有酒店的规章制度能正常进行。§  Supervises Club Millesime operation and workflow to maximize guests’ satisfaction.监督管理索菲特会所的正常运营和流程，最大限度地使客人满意。§  Coordinates meal breaks.组织好员工的用餐时间。§  Keeps Club Millesime lounge neat at all times.随时保持索菲特会所休息区域的整洁。§  Handles problems and seeks assistance of Front Office Manager when necessary.帮助员工处理问题，如需要可向前厅部经理寻求帮助。§  Maintains all equipment in good working order and trains new employees on equipment utilization.所有设备必须保持在良好的工作状态下，并教给员工如何正确使用。§  Is responsible for the inventory and control of stationery and collateral for the Club Millesime.负责控制索菲特会所所需的文具和工作所需的物品库存。§  Is totally familiar with all Club Millesime back-up procedures in the event that any Club Millesime equipment malfunctions.在索菲特会所设施设备出故障时，要熟知备份的工作程序。§  Is thoroughly familiar with all Emergency Procedures as specified by hotel.十分熟悉酒店所有的应急工作程序。§  Is conversant with the Club Millesime procedures, conducts training of new staff when necessary.熟悉索菲特会所的工作程序，向新员工进行相应的培训。§  Is conversant with all Accor Loyalty Program, Frequent Flyer programs and benefits.熟悉雅高忠诚计划，和常飞卡计划以及其优惠政策。§  Briefs next shift Supervisor/Captain on outstanding issues requiring further attention.向下一班的主管/领班交接未完成的事宜和需要注意的事情。§  Assumes other duties as assigned by the Front Office Manager.完成前厅部经理分配的其它工作。§  Provide services and information to guests that are the most accurate and up to date possible, and delivered to the guest in the most meaningful way.通过最恰当的途径，尽可能向客人提供最优质的服务和最新、最准确的信息。§  Maintains a very good reputation for the Hotel and assists to increase the overall profitability of the Hotel.为酒店保持良好的声望并帮助酒店增加收入。

岗位职责1.每天检查各区域日常工作并向行政管家汇报。2.检查各区域主管制订的工作计划。3.掌握住客情况和房态，抽查客房。4.检查楼层及客房卫生，并保证干净和工作正常。5.及时了解预定资料，了解客情，特别是酒店贵宾及常客的姓名。6.根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。7.监督楼面和客房中心的盘点工作，协调洗衣房做好布草的盘点工作。岗位要求1.大专及以上学历，有物业管理经验者优先考虑。2.有3年以上同星级酒店客房管理工作经验。3.掌握熟悉客房管理、服务流程和质量标准，熟练使用电脑。4.身体健康，相貌端正。

工作职责： 1、指导部门员工对客服务、客房清洁工作，保证服务及卫生品质，提高宾客满意度； 2、制定清洁保养计划，根据计划组织客房所有设施、设备的保养工作，延长设施的使用寿命。 3、负责制定部门年度、月度工作计划，并负责检查、跟踪各分管部门工作计划的落实情况。4、根据出租率的情况，组织协调会，合理控制可售房态，按照标准时间交付房间，满足客人的住宿要求。 5、每天了解酒店各营业点的运作情况，监督计划落实清洁保养工作，保证各区域卫生达标。 6、持续梳理部门的服务流程与标准，落实监督员工对操作SOP的执行情况。 7、处理宾客有关客房的投诉，并与宾客保持良好的关系，确保完成年度客户满意度指标。 8、负责品质报告管理的审阅与回复。 9、负责制定品质整改计划，并落实改进。 任职资格： 1、有2年以上酒店管理工作经验，大专学历。 2、熟悉房务部专业知识，熟练使用电脑。 3、掌握熟悉客房管理、服务流程和质量标准。 4、具有较好的文字功底，能草拟相关通知，熟练使用Excle、Word、PPT等办公软件 5、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息

岗位职责1.直接管理及领导行政楼层；2.运用管理技巧调动和提高员工工作积极性；3.同所有的宾客建立良好的公共关系；4.保证行政楼层在整洁的环境下为宾客提供服务；5.迎接VIP宾客到店及陪同到房间；6.与前台紧密联系确保行政楼层各信息和工作的准确性；7.亲自接受宾客投诉及有效地及时处理。岗位要求1.大专学历或同等文化程度。具有前台工作3年以上的经历，前厅工作5年以上经历。2.仪表端庄，热爱酒店工作，钻研业务，反应敏捷，善于交际。3.能用流利的英语从事前厅服务。4.熟悉前厅管理专业知识、市场销售知识和接待礼节礼仪；熟练运用电脑。

岗位职责1、建立行政楼层的操作表，直接管理及领导行政楼层。2、运用管理技巧调动和提高员工工作积极性。3、同所有的宾客建立良好的公共关系。4、保证行政楼层在整洁的环境下为宾客提供服务。5、迎接VIP宾客到店及陪同到房间。6、与前台紧密联系确保行政楼层各信息和工作的准确性。7、亲自接受宾客投诉及有效地及时处理。岗位要求1、大专学历或同等文化程度。具有前台工作5年以上的经历，前厅工作2 年以上经历。2、仪表端庄，热爱酒店工作，钻研业务，反应敏捷，善于交际。3、能用流利的英语从事前厅服务。4、熟悉前厅管理专业知识、市场销售知识和接待礼节礼仪；熟练运用电脑。