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薪资: 2千-3千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:四川-宜宾 食宿:食宿情况

Adhere to guest checking in and checking out procedures pertaining to baggage handling.在与行李相关的问题上,遵守客人入住和退房工作程序。Maintain a spotless Porte Cohere and Drive way.保持车辆门道和车道的清洁。Room the guest in accordance with hotel standards.按照酒店标准为客人安排房间。Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning.保持大厅的整洁,如果需要大清扫的话应通知礼宾部主管或礼宾部领班。Maintain a well groomed hair style and wear clean, shiny well polished shoes and a neat uniform while onduty. 上班时要保持好的发型,注意服装的干净,鞋要擦净并上光,并保持制服的整齐清洁。Help other employees in department, replacing them temporarily when necessary.帮助部门内其它员工,如有必要则暂时代理他们的工作。Keep the baggage room clean and in order before going off duty on each shift.每次交班前均保持行李房的整洁。Use the Duty Log to document matters of importance.使用工作日志来记录重要事项。Arrange transport and coordinate luggage.负责安排交通并协调行李事宜。Be familiar with the lift workings and emergency stairs.熟悉电梯和疏散楼梯的使用。Be familiar with the layout of the hotel and memorize the preferred route for escorting guests.熟悉酒店布局并记下护送客人的最佳路线。Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly,before having to be asked . 主动协助客人提重包裹、拿衣服、提手提箱等,向客人提供礼貌和迅速的协助。Maintain a willingness to please attitude and give undivided attention to any approaching guest.保持令人愉悦的态度并专心接待每位到来的客人。Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particularnote of repeat guests and Priority Club members. 在正门处欢迎客人,按具体时间段向客人发出合适的问候,特别要注意常客和忧悦会会员。Assist arriving and departing guests by opening and closing car and taxi doors.为来店和离店的客人开关汽车及出租车门。Guide the guest to the Front Desk and wait behind the guest during the check-in. Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and roomin

薪资: 3千-4千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:重庆-铜梁 食宿:提供食宿

岗位职责1.服从上级的工作安排;2.按照行李服务流程和要求,为抵离客人提供行李搬运服务,并将每次运送情况做好记录;3.协助做好大堂寻人服务和在大堂放置各类告示牌,及时撤换过期的告示牌并搬至指定的存放地点;4.做好行李服务设备的清洁工作;5.按照服务流程迎送客人,提供拉门服务;6.维护出入车辆秩序,保证上下客车位和车道畅通;7.准确回答客人的询问,主动做好服务工作;8.保持岗位周围的环境整洁,发现果皮、纸屑、烟蒂等杂物及时捡掉;9.下雨天,为上下车客人撑伞,并为客提供雨具存放及保管,并提供借伞服务;10.熟悉酒店各种服务项目和营业时间,向客人推销酒店的各项服务,介绍酒店客房设施。了解本市交通、商业、旅游等方面资料;11.随时听从接待员的召唤,迅速接受带房任务及为客提供物品转接服务;12.为客人指路,认真回答客人的询问,尽量满足客人的需求;13.负责分送邮件、报刊、报表、留言单及前厅通知等,并按规定登记和办理签收手续;14.受理客人行李寄存及领取,并做好详细的存取记录;15.协助大堂副理维持大堂秩序,控制好大堂内外的灯光;16.积极参与酒店和部门组织的各项活动,完成上级交予的各项工作。岗位要求1.高中及以上学历,具有1年以上从事前厅服务工作经历;2.工作认真、作风细致、吃苦耐劳、反应灵活;3.能进行英语日常会话,开展对客服务。

薪资: 面议 经验:不限 企业类型:其他
地区:上海

 RESPONSIBILITIESThe cleanliness and nice presentation at the reception desk To welcome the guests and seat themTo take telephone calls, take reservations and contact guestsReconfirm all reservations of the respective dayHandle and channel all messages receivedMAIN TASKSMaintain the cleanliness at the reception

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