Keep smooth order of Hotel, fulfill the work
dedicatedly, and ensure the safety of Hotel.
维护酒店安全秩序，尽职尽责完成岗位工作，保证酒店安全。
Offer necessary service to guest.
为客人提供帮助和服务。
Conduct regular safety patrol, find out any
obscuration of accidents, take necessary measures and report to higher level on
time.
定期对酒店进行安全巡视，及时发现隐患，及时上报并采取措施。
Take good care of communication facilities and
skillfully operate all fire control equipment.
爱护通讯器材，熟练使用各种消防设施和器材。
Record problems during patrolling and report,
examine and monitor with polite once find suspicious personnel and articles.
详细记录巡查过程中发现的问题，上报处理，发现可疑人员和事物要礼貌地进行盘查、监控。
Security Officer working at staff entrance
they should do as follows:
当保安员在员工通道值班时应做到以下几点：
1) Keep
the external visitor registration form filled in correctly. Be warm and kind to
any visitors and report to management if any suspects were found.
认真填写来访客人登记表和填写外来人员登记卡，使用文明礼貌用语，接待好每一位来访客人，同时，若发现可疑的人和事需要及时报告。
2) Conduct
random bag inspections of Team Members entering and leaving the building.
Ensure asset removal policy is adhered to, to prevent hotel assets being
removed from the hotel without the proper authority.
在员工进出酒店时对其包裹进行随机检查。遵寻酒店财物管理的原则，在未行到特许的情况下严禁酒店财物外流。
3) No
flammable or explosive items, corrosive, drug or edge tool brought into hotel.
不得将易燃、易爆、腐蚀品、毒品、利器工具带入酒店。
4) No
liquor brought into hotel.
酒类饮品禁带入酒店。
5) No
items which has same label with hotel property brought into hotel.
禁带和酒店相同的物品进入酒店。
6) No
property or items without clarification taken out of hotel if there is no
Gate-Pass permission form signed.
若无出门通行证，不可携带酒店财产或不可证明之物（包括废弃物品）离开酒店。
7) Any
items under the same label or brand of hotel will be detained and make a record
to the name and Employee No. of the involved person.
凡发现与酒店经营物品相同的，一律扣下，并记清名字及员工号。
8) The
lent-out articles should the valid Gate-pass permission form be signed. When
the articles are returned the permission form will be wrote-off. The lent
company should pay for any damage involved. The invoice should be given out in
purchasing or refunding.
外借物品运出要备有统一有效的出门证，运回时予以清点，注销出门证。如有损坏，借用单位在出门证上给予注明并得到有关部门认可。外购或退货物品要备有发票。
9) Keep
the deposited keys in good condition and fulfill the key-lent procedure.
妥善保管各部门寄存的钥匙，钥匙借领手续齐全。
10) Keep
workplace cleaned well.
保持本岗位的干净整洁。
Security Officer working at hotel lobby they
should do as follows:
当保安员在酒店大堂值班时要做到以下几点：
1) Familiar
with all restaurants and locations, consumption level, operation time, guide
guests to use the most convenient route to reach the destination.
熟知各餐厅及部位，消费水准，服务时间，引导客人使用最便捷的路线到达目的地。
2) Take
the initiative to arrange the elevator for the guest and control the guest
elevator number. (About 10 guests each time)
主动为客人安排电梯，控制客梯乘坐人数。（每次10人左右）
3) Provide
special services to the elderly, children and the disabled, and focus on the
drunkards and the incapacitated and the people who accompany them. People who
are excluded from pornography or other illegal activities should be recognized
and harassed.
给予老人、儿童和残疾人以特别的服务，关注醉酒者和无行为能力者以及陪同他们的人们。排斥从事色情或其他不法活动的人等搭识、骚扰客人。
4) After
the suspicious personnel enter the elevator, timely inform CCTV and relevant
posts to pay attention, and no irrelevant personnel enter the room area.
Discourage guests from bringing pets into the hotel area.
可疑人员进入电梯后，及时通知CCTV和相关岗位予以关注，谢绝无关人员进入客房区域。劝阻客人携带宠物进入酒店区域。
5) To
implement the relevant regulations of Shanghai municipal public security
bureau. Visitors are required to obtain the consent of the guest, and guide to
the front desk to fill in the “visitor registration form”, and urge to stay in
the guest room at 23:00 to 08:00 every day.
执行上海市公安局相关规定。来访者需得到住客的同意，并指引至前台填写《访客登记单》，每日23:00至08:00劝住进入客房内访问客人。
6) Dissuade
the professional photographers from the hotel facilities and decoration, and
bring them to contact with hotel Marketing & Communications department.
劝阻针对酒店设施及装饰的专业拍摄人员，提请他们与酒店公关部取得联系。
7) If
found guest leftovers, timely inform the Duty Manager and Front desk team
members to register with the Housekeeping department
发现客人遗留物品通知大堂经理和前台接待员后送交客房部做登记。
8) Dissuade
guests from carrying hotel articles to prevent the loss of goods in public
areas. Pay special attention to those who come in with empty hands or bags and
go out with bags or bags.
劝阻客人携带酒店物品外出，防止酒店公共区域的物品流失。特别留意那些空手或带包进来，出去时带包或包袋异样的外来人员。
9) Attention
to the corridor of the 2F Banquet ballrooms and remind the guests not to leave
the children outside the banister.
关注2楼宴会厅走廊，提醒客人不要将孩子放在宴会厅外面的栏杆边。
Security Officer should do as follows in
patrolling:
当保安员在执行巡逻任务时，要做到以下几点：
1) Upon
to the provisions of the patrol route, with relatively fixed departure time to
patrol area personnel, put items, hotel equipment, fire control and safety
control and inspection, timely detection, report and eliminate unsafe factors.
按照规定的路线巡逻，以相对不固定的出发时间对巡视区域内的人员、物品摆放、酒店设备、消防及安全情况进行控制和检查，及时发现、报告并消除不安全因素。
2) Check
the key parts of the machine room, distribution room, kitchen, windpipe/water
pipe and storages, check the fire control corridor, escape indicator of public
area and fire fighting equipments.
检查机房、配电房、厨房、气管/水管、仓库等重点部位，检查消防通道、公共部位逃生指示标志及消防设备。
3) Check
the back office. Office team members after work, must check whether the door of
the office is locked. If there is no lock, the door will be locked. If there is
any abnormality in the office, the supervisor will report it to the supervisor.
检查后场办公室。办公室人员下班后，必须查清办公室的门是否锁上，如没有锁上则将门锁上，如办公室内有异常情况，即报主管处理。
4) Check
the locker room and Team members rest room, prohibit the noise, gambling,
smoking, storage of inflammable, explosive goods and the release of strong
odors.
检查更衣室和员工休息室，禁止在内喧哗、赌博、吸烟、存放易燃、易爆物品及释放强烈异味的物品。
High effectively deal with the problems on
duty and report to duty supervisor or assistant safety & security manager
immediately when encountering difficulties.
灵活、果断地处理当班期间发生的问题，遇到处理不了的问题，立即报告当班主管或安全保障
部副经理。
Be responsible to check fire part, the fire
security of project and handle the alarm
负责检查动火部位、施工现场消防安全、处理报警和烟感器故障
Be familiar with current first aid and fire
emergency procedures.
熟悉急救程序及消防紧急措施。
The hotel business functions seven days a
week, 24 hours a day. All associates
must realize this fact and be aware that at all times it may be necessary to
move associates from their accustomed shift as business demands.
需明白酒店是每周七天、每天二十四小时运转的行业。因工作需要，上班的班次会随时相应调動。
