Pre-opening project: Cordis, Xi'an
Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts, Cordis Hotels and Resorts, Ying'nFlo brands. It is the hospitality arm of Great Eagle Holdings, a property development company in Hong Kong.
Key Responsibilities
- Lead Rooms Division to provide exceptional guest services to deliver company objectives and performance standards
- Act as a “brand ambassador” at all times to ensure company’s culture is always maintained
- Responsible for talent selection,hiring, training, development and retention
- Responsible for pre-opening tasks of Rooms Division
General /Technical Knowledge
- Knowledge of systems, SOPs, policies &procedures related to Rooms Division
People Management
- Manage workforce
planning, scheduling and forecasting in accordance to operation need
- Involve in full
cycle of people management from recruitment, training, development to
performance management
- Foster a positive
working environment. Utilize effective communication tools and channels to
ensure efficient information distribution
Customer Loyalty
- Ensure positive guest experience. Obtain feedback from guests to improve services and
facilities to improve guest satisfaction
- Be a role model in delighting guests in every single interaction.
- Review collaterals, quality standards and service standards regularly to enhance service
standards
Operational Processes and Control
- Review procedures
and practices regularly to ensure effectiveness for staff and guests
- Ensures standards
and compliance for internal control/audits processes
Administration
- Manage Budget and Forecast for Rooms Division. Control and analyse P&L targets
- Drive productivity initiatives
- Manage Capital Expenditure. Identify needs and estimate costs for capital improvements
- Manage Operating equipment operations
Inspection and Preventive Maintenance Programme
- Conduct quality checks on guest floors, public areas and other facilities
- Ensure established programmes are followed/scheduled for in Rooms and Public areas
Health, Hygiene, Safety and Security
- Ensure highest level of hygiene, safety and security by facilitating effective training programmes
Environmental Responsibility
- Ensure environmental initiatives are adhered to in the workplace. Participate in community activities and programmes
Public Affairs - Statutory
- Ensure a smooth channel of communication between the hotel and relevant statutory departments
- To keep all hotel licenses updated
Qualifications:
- Luxury Hotel experience working in China
- 5+ years in Guest Service, Front Desk, Housekeeping experience with 2+years in a leadership capacity or in a similar role
- Professional, take initiatives and passionate in services
- Market focus with innovative mind
- Excellent interpersonal skills
- Strong communication skills, ability to lead and motivate teams
- Fluent spoken and written Mandarin and English
- Pre-opening experience will be preferred
- Talents familiar with Xi'an will be highly advantageous
