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薪资: 6千-8千 经验:1年以上 企业类型:西式餐饮
地区:北京 食宿:不提供食宿

ROLE SUMMARY The overall scope of the job includes serving food and beverages to guests, providing a courteous, professional, efficient and flexible service consistent with the standards of Hudson in order to encourage sales and maximize guest satisfaction. DUTIES & RESPONSIBILITIES: l   Provide guest services and administrative / operational supportl   Identify VIPs through very detailed research on CIS, and various websites.l   Prepare VIP arrival and departure.l   Attend training sessions and meetings as and when required.l   Greeting and checking-in member, and ensuring that they are met personally by oneself l   Handle guest complaints in a courteous and efficient manner, following through to make sure problems are resolved quickly and satisfactorily.l   Personally and frequently verify that member are receiving the best possible service during their stay.l   Ensure that guest history records are accurately maintained and all repeated guests preferences are met.l   A courteous, professional and efficient service is provided at all times.l   All duties and tasks are performed as per the tasks required at the TCS.l   Be knowledgeable of all services and products offered by TCS.l   Have the knowledge and understanding to explain and perform up-selling all items offered by TCS as well as offering alternatives.l   Monitor operating supplies, equipment and reduce spoilage and wastage successfully.l   Ensure that the place of work and surrounding area is kept clean and organized at all times.  Skill Requirements: l  Knowledge and experience in Internet and other major computer programs.l  The ability and understanding of the market and competition.l  Outgoing personality for customer and staff interaction.l  Min 1 years experiences in a similar capacityl  Passion for quality and customer satisfaction.l  Motivated by challenges, self-driven, positive and engaging attitude, bright personality and have sense of Humor. 

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