Administration
行政管理
- To ensure that the Food and Beverage activities arealigned with the respective Corporate Strategy, and that the Hotel Actions havebeen implemented where appropriate.
负责确保餐饮部的运作与酒店的战略发展一致，进行恰当实施步骤。
- To represent the Food and Beverage function on thehotel's Executive Committee.
酒店执行委员会餐饮部的代表。
- To oversee the preparation and update of individualDepartmental Operations Manuals.
负责监督更新各个从属部门劳动力。
- To conduct regular divisional communications meetingsand ensure that departmental briefings and meetings are effective and conductedas necessary.
负责部门内部有效沟通，确保部门必需的会议有效开展。
- To ensure that guest history files are maintainedand utilised.
确保客人资料已存档并随时保持更新。
CustomerService
以客为尊
- To ensure that all associates deliver the brandpromise and provide exceptional guest service at all times.
确保随时为客人提供品牌和礼和专业化的服务。
- To ensure that associates also provide excellentservice to internal customers in other departments as appropriate.
确保员工对酒店内部客人即其他部门同事提供同样的优质服务。
- To spend time in public areas observing associate -guestinteraction and talking with guests, working through Heads of Department tocoach associates in guest service skills as necessary.
注意观察员工与客人的互动，加强与客沟通。必要时到各部门去观察并员工以提升服务技巧。
- To handle all guest and internal customercomplaints and inquiries in a courteous and efficient manner, following throughto make sure problems are resolved satisfactorily.
礼貌而高效的处理顾客和员工的投诉，确保问题得到圆满解决。
Financial
财务管理
- To maximise associate productivity through the useof multi-skilling, multi-tasking and flexible scheduling to meet the financialgoals of the business as well as the expectations of the guests.
培养多技能和能担当多项任务的员工并灵活调度，以满足酒店的财务目标以及客人的
期望。
- To ensure that each revenue generating department (e.g.Outlet, Bar) is operated in line with maximising revenues and profit throughupselling, pricing activities and proper yield management, while delivering onthe brand promise.
通过向上销售，定价活动和适当的收益管理，确保每个收益部门（如餐厅、酒吧）的利益大化。同时保持品牌承诺的服务。
- To ensure that each cost centre (e.g. Stewarding) operateswith the lowest possible cost structure while also delivering on the brandpromise to the guest.
确保成本中心（如餐务部）的营运费用最小化，同时也需要保持品牌承诺的服务。
- To coordinate the preparation of the AnnualBusiness Plan for Food and Beverage.
负责准备和调整每年的餐饮部商业计划。
- To strategically analyse business performance tofacilitate accurate and meaningful forecasting, involving the respective Headsof Department as appropriate.
从战略上分析经营业绩以便进行准确的预测，包括相关部门负责人。
- To proactively manage costs based on keyperformance indicators, working through the respective Heads of Department asappropriate.
通过主动管理以主要绩效指标的成本为基础，通过相关部门经理负责执行。
- To ensure that all hotel, company and local rules,policies and regulations relating to financial record keeping, money handlingand licensing are adhered to, including the timely and accurate reporting offinancial information.
确保酒店所有财务记录、处理和经营都遵守酒店和地方性法规、国家政策和法规，包括对财务信息及时准确地作出报告。
Marketing
市场销售
- To prepare, utilise and update an Annual MarketingPlan, broken down as necessary by division and/or department.
针对不同的部门情况，筹划、更新年度市场计划。
- To constantly evaluate local, national andinternational market trends, vendors and other hotel operations to make surethat the hotel’s own operations remain competitive and cutting edge.
不断评估本地、国内及国际市场的趋势，供应商和其他酒店运营，确保酒店的运作保持竞争力地位。
- To encourage Heads of Department to look forMarketing and Public Relations opportunities to increase awareness andultimately business.
鼓励部门经理通过寻找市场和公共关系的机会提升酒店知名度和最终业务量。
- To actively participate in weekly yield and revenuemanagement meetings, overseeing the appropriate pricing structures to maximiseyield and overall profits.
积极参加每周的管理层效益会议，制定合适的价格使收益达到。
- To entertain frequent and potential customers, inliaison with the Marketing Department.
与销售部紧密合作，招待常客和潜在客户。
Operational
营运管理
- To ensure that all company minimum brand standardshave been implemented, and that optional brand standards have been implementedwhere appropriate.
确保所有公司达到的品牌标准，而可选的品牌标准已经适当安排。
- To make sure that all Touches of Hyatt and the Foodand Beverage Top 20 are implemented.
确保贯彻实施凯悦温情和餐饮部20项标准。
- To feedback the results of the Consumer Audit andto ensure that the relevant changes are implemented.
通过消费者的结果审计确保落实相关费用。
- To encourage associates to be creative andinnovative, challenging and recognising them for their contribution to thesuccess of the operation.
鼓励员工开拓创新，乐于挑战和认可他们对酒店成功经营做出的贡献。
Personnel
人事管理
- To oversee and assist in the recruitment andselection of all Food and Beverage associate. To make sure that Heads ofDepartment follow hotel guidelines when recruiting and use a competency-basedapproach to selecting their associate.
负责招募和挑选所有餐饮部员工，遵循酒店以能力为基准的原则挑选员工。
- To oversee the punctuality and appearance of all Foodand Beverage associates, making sure that they wear the correct uniform andmaintain a high standard of personal appearance and hygiene, according to thehotel and department’s grooming standards.
监督所有餐饮部员工的行为与形象，确保他们依据酒店和部门的仪容仪表要求穿着制服，保持良好的个人仪表和卫生。
- To maximise the effectiveness of Heads ofDepartment by developing each of their skills and abilities through theappropriate training, coaching, and/or mentoring.
通过适当的培训和指导，使部门经理的技能和能力得到提升。
- To conduct annual Performance DevelopmentDiscussions with Heads of Department and to support them in their professionaldevelopment goals. To ensure that they in turn conduct annual PerformanceDevelopment Discussions with their associates.
通过进行年度评估来指导部门经理的发展目标。同样确保部门经理与员工进行年度评估。
- To ensure that each Head of Department plans andimplements effective training programmes for their associates in coordinationwith the Training Manager and their Departmental Trainers.
确保各部门经理为员工计划和实施有效的培训课程，配合培训经理和部门的培训师。
- To encourage associates to be creative andinnovative, challenging and recognising them for their contribution to thesuccess of the operation.
鼓励员工开拓创新，乐于挑战和认可他们对酒店成功经营做出的贡献。
- To support the implementation of The PeoplePhilosophy, demonstrating and reinforcing Hyatt’s Values and CultureCharacteristics.
支持以人为本的理念，加强凯悦价值观和凯悦文化。
- To ensure that all associates have a completeunderstanding of and adhere to associate rules and regulations.
确保所有的员工完全理解并遵守酒店规章制度。
- To ensure that associates follow all hotel, companyand local rules, policies and regulations relating to fire and hazard safety,and security.
确保员工遵守所有的酒店、公司和地方法规、政策和相关火灾、消防和安全准则。
- To feedback the results of the Associate OpinionSurvey and to ensure that the relevant changes are implemented.
对员工满意度调查的反馈做出相应措施，并确保相关措施的实施。
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