工作职责：
• Maintain high customer service focus with customers in mind.
• 在整个的工作过程中，时刻保持高度的客户服务意识。
• Have a positive attitude, take responsibility and initiative to resolve issues as well as communicate clearly with customers and colleagues.
• 保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
• Responsible for guiding Steward Supervisors and Stewards in their jobs.
• 负责在工作中指导管理管事部主管和团队成员的工作执行力。
• Control and analyse cleanliness standard for kitchen areas, banquet rooms （back of the house）, equipment, utensils, guests and team satisfaction, operating supplies, cleaning supplies, payroll, related costs, breakage and loss.
• 负责工作中控制和分析以下：厨房区域的清洁标准，宴会厨房（后区）、设备和厨房用具、
• 客人和团队的满意度、运营物资，清洁物品，相关的费用控制、破损和丢失。
• Responsible for implementing a detailed cleaning program as scheduled, monitoring the results of each action.
• 负责按照清洁时间表执行，检查执行结果。
• Keep up to date with new cleaning supplies, equipment, trends and systems in stewarding.
• 负责随时更换管事部的清洁物品和设备。
• Responsible for the proper handling and maintenance of all equipment in the kitchen, storing and safekeeping all flatware, glassware, hollowware, utensils and related equipment.
• 负责在运营期间对宴会提供协助。
• Ensure all cleaning supplies and equipment are sufficiently stocked.
• Maintain and update the steward operating manual, chemical charts and cleaning chart for the team’s reference.
• 负责厨房所有设备的维护。负责所有库房物品的安全。确保充足的清洁物品和设备。按照管事部的操作手册更新维护化学物品和清洁用品。
• Prepare and monitor the requisition of all chemicals and equipment.
• 按要求准备和领取化学物品和设备，按照标准存储化学物品，熟悉化学物品知识。
• Report all accidents and incidents.
• 事故报告的编辑和汇报。
• Conduct and prepare the monthly operating equipment inventory.
• 准备每月的盘点。
• Report and monitor the breakage and loss report for operating equipment.
• 报告和监督破损丢失。
• Prepare purchase requisition for operating equipment and cleaning supplies.
• 根据库存量准备清洁物资和运营设备的采购申请。
• Coordinate with the Engineering department for the preventive maintenance system for exhaust, drainage, burners, fryers, refrigerators, freezers and other major equipment.
• 协助工程部定期维修厨房所有设备及排风，排水，煎锅，冰箱等。
• Inspect all stewarding supplies and equipment received, according to the established specification.
• 根据已建立好的守则检查所有管事部物品和设备。
• Ensure that the level of sanitation in all areas of the kitchen, canteen, and storerooms are up to sanitation standards.
• 检查所有区域包括厨房，团队成员餐厅，库房等的卫生标准。
• Check daily that all kitchen equipment and cleaning equipment are in safe and good working condition.
• 每天检查所有厨房设备和清洁设备的运转情况是否安全和正常。
• Update and review cleaning products, purchase specifications and cleaning methods to ensure the highest possible standard at all times.
• 更新清洁产品，购买的规格和清洁方法以确保高标准。
• Gives direction and check set－up of buffet set in the outlet and banquet functions.
• 给出指导说明和检查餐厅自助餐台的摆设和宴会功能厅的计划安排。
• Provide active supervision during the implementation of cleaning schedules.
• 在执行清洁计划表期间主动的提供指导。
• Monitor the daily, weekly and monthly banquet functions, outlet promotions and activities, to plan for provision of equipment and manpower.
• 检查每天，每星期，每月的宴会情况，餐厅的促销活动以便计划设备的供应情况和人员的安排。
• Acquire contact from various hotels in the city to secure additional equipment for big functions and events.
• 如有大型宴会，联系不同的酒店获得一些辅助设备。
• Knowledgeable on fire safety and security procedures in relation to stewarding operations.
• 消防培训和安全细节的知识与管事部的运营密不可分。
• Knowledgeable of all job description in stewarding section and capable of performing the tasks as required.
• 了解管事部各级别的工作职责，有能力去分配各项工作任务。
• Check and maintain the sanitation level of the garbage room, both wet and dry.
• 检查和维护垃圾房的卫生标准（湿和干）。
• Coordinate with Finance and Security in processing disposal sales.
• 协助财务和安保部门处理垃圾房垃圾销售。
• Actively seek verbal feedback from customers and team members during service period.
• 在服务期间积极收集客人及团队成员的反馈。
• Assist in the restaurant and bar during busy days or special events.
• 确保当餐厅和酒吧繁忙或有特殊活动的时候能够提供必要的协助
• Knowledgeable of departmental standards and able to explain the standards to team members.。
• 熟悉部门服务标准。
• Assess team members’ performance against departmental standards.
• 可以清楚的向其他团队成员解释服务标准。能够按照服务标准对其他团队成员的表现进行评估。
• Describe, assign and delegate duties and authority for stewarding operations.
• 分配，指派，组织授权管事部日常的经营工作。
• Ensure shifts are reviewed, handovers and briefings are carried out.
• 预先准备并确保各种经营设施设备的充足。
• Plan ahead and ensure adequate resources are available.Establish
• 确认每个班次之间做好总结，并与下个班次进行工作交接。
• Establish good communication and teamwork within the kitchen team and with others.
• 与厨房的团队成员建立良好的沟通渠道。促使团队中的成员竭诚合作。
• Keep the team up－to－date about departmental, hotel, company activities, special events and restaurant promotions through regular communication meetings and memos.
• 随时更新团队成员与酒店其他部门的交流，了解酒店其他部门的活动，包括特殊活动，餐厅促销等等。
• Assist with selecting, training, coaching and developing team members to meet current and future needs of the department and the hotel.
• 根据酒店现状及发展趋势，选择，培训，发展团队成员的技能以满足酒店需要。
• Ensure the health, safety and well－being of customers and all team members.
• 确保客人及团队成员的健康及安全。
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
• 如有必要 ，管理层有权更改或补充该职位描述。
任职资格：
• Minimum of 5 years working experience in a 5 star category hotel
• 工作年限: 至少五年的五星级酒店工作经验。
• At least 1 year of Assistant Chief Steward experience in an international brand hotel
• 管理经验: （如有） 至少一年的国际品牌酒店相同部门副经理经验。
• Possess a valid Health certificate
• 资质证书: （如有） 有效期内健康证。
• Able to train and motivate team members
• 熟悉团队成员培训和激励程序。
• Able to set priorities and complete tasks efficiently
• 有能力按照事情的优先顺序按时完成任务。
• Work well in stressful situations, remain calm under pressure and able to solve problems
• 能在压力下很好地完成工作，保持冷静解决问题。
• Able to work in a moist, hot and sometimes loud environment
• 能够在潮湿，炎热和不时吵闹的环境中工作。
• Guide and direct the stewarding team to perform at their best level in terms of quality, hygiene and profitability
• 引领和指导管事部团队达到高质量和高收益率的表现。
• Flexible, responds quickly and positively to changing requirements including the performance of any tasks requested of you
• 具有极强的应变能力, 反映迅速并以积极的态度面对要求的改变，包括任何工作要求的改变。
• Maintain high team focus by showing co－operation and support to colleagues in the pursuit of team goals
• 具有极强的团队精神， 通过合作及对同事工作的支持达到团队的目标。
• Approach all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance
• 具有积极合作的精神, 以极其热心的态度对待所有的工作，并且乐于借助一切机会学习新技能以便改进自己的工作表现。
• Proficient in Microsoft Word and Excel
• 具备基本的计算机软件知识。
• Knowledgeable in FSAA
• 具备食品安全体系方面的知识。
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