About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalised hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2022. As the ancient saying goes, “In the universe, there is heaven; on earth, there is Hangzhou.” Set along the banks of the fabled West Lake, our hotel is a tranquil enclave woven with ponds, courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Wake to views of mountain peaks, ancient temples rising from the greenery or the very waters that have enchanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles and heading out to explore the city, then come back for a soothing treatment in our chinoiserie-filled Spa, followed by dinner in one of Jin Sha’s private-dining rooms.
About the role:
Provide leadership and management for the Food & Beverage Division by establishing plans of character, integrity, and quality, which result in the long-range continued growth, and profitability of the division and Hotel. This role is part of Food and Beverage department, reporting into General Manager.
What you will do:
Coordinate the selection, training, development, and evaluation of employees and managers in the Food & Beverage Division through effective management and leadership to ensure that established cultural and core standards are met, long-range strategic planning for outlet operation.
Control labor and operating expenses through effective planning, budgeting, purchasing decisions, policy making, and inventory control while focusing on creative cost control and revenue generation solutions to maximize profit in the division and hotel.
The ability to be visible in the operation, recognize and maintain relationships with regular guests as well as cultivate relationships with new patrons through effective marketing and personal relationships.
The ability to work closely with the General Manager and Planning Committee to design effective menus, wine lists, and amenity options while ensuring excellent product quality at a fair price.
Communicate with employees and managers to ensure operational needs are met as well as attend regular operational meetings to ensure effective coordination and cooperation between departments.
Comply with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Work harmoniously and professionally with co-workers and supervisors.
Assist with service of food items to guests.
Assist with set-up and cleaning of operational areas.
Create and post employee schedules.
To perform other tasks or responsibilities assigned by superiors.
What you bring:
Minimum 8 years’ experience in related position with Four Seasons or other organization
Mandarin Speaking is required.
Being calm and patient and being of service passion. Team player. Being fair and responsible. Be passion and love working.
Be familiar with computer software including Microsoft, CAD. Be of excellent business writing skills.
Being calm and patient and being of service passion.
Reading, writing and oral proficiency in the English language.
Good knowledge of Word, Excel and PowerPoint
Logic, eye for details, approachable and willing to help
Proven leadership skills in a hotel/resort environment
Highest level of integrity and transparency
Strong interpersonal and relationship-building skills to work with cross-functional teams, to negotiate resources and influence stakeholders, and to gain acceptance of and commitment to plans, ideas, initiatives, etc.
Excellent written and verbal communication skills to prepare and deliver reports, effective presentations and to facilitate meetings
Promote a continuous learning environment that creates an atmosphere for professional development opportunities
Apply an ethical approach to influence the outcome of situations
Serve as a role model for others by demonstrating appropriate business conduct and ethical principles
Continuously seek to improve/develop the performance of others and continuously strive to improve his/her own performance
Work in a safe, prudent, and organized manner.
Require a working technical knowledge of generally accepted accounting principles and job knowledge of all positions in Accounting, Purchasing and Food & Beverage control. Working knowledge is generally learned on-the-job or through a series of professional certifications.
Require knowledge of and the ability to operate computer equipment and Microsoft Office Suite software.
A working knowledge of hotel systems and operations.
Strategic, analytical, and solid business acumen.
What we offer:
Competitive Salary, wages and benefits
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Employee service awards
Employee activities
Schedule & Hours:
This is a full-time position
The working hours will primarily be daytime, during weekdays and weekends
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