To serve food and beverage orders according to the established service sequences and procedures, in the Departmental Operations Manual .按照酒店规定的服务程序和标准,服务食品和酒水
To assist in the production of beverage orders according to the established recipes and procedures in the outlet.当服务其他酒水时依照食谱和程序出来
To change ashtrays on occupied guest tables.换客人桌上的烟盅
To set tables for different meal periods and reset them during high turnovers. 不同食品用餐的摆位及人多时的重新摆台
To send soiled and collect clean linen from laundry before and after lunch service.午餐前后送脏布草到洗衣房并收集干净布草
To prepare and serve beverage orders according to the established service sequence and procedures in the SPPS准备服务酒水单时要根据服务程序与标准
To ensure that the bar counter and surrounding area is kept clean and organized at all times.随时保持吧台及周围环境的干净和整洁
To prepare mise-en-place and perform side duties.准备工作和实行划片包干制
To collect all general requisitions and food and beverage requisitions.收集所有的意见和食品酒水的意见
To fold napkins during slow periods.餐巾应该在非餐期时折叠
To run opening and closing procedures established for the outlet.开档和收档按其程序做
To have a thorough understanding and knowledge of all food and beverage items in the menu.完全彻底地掌握菜单和酒水牌
To ensure that the service station and surrounding area is kept clean and organized at all items.随时保持服务柜及周围区域的干净和整洁
To monitor operating supplies and reduce spoilage and wastage.检查装置的供应和运转,以减少破坏和浪费
To handle guest enquiries in a courteous and efficient manner.用礼貌高效的方法处理客人的要求
To fully understand and adhere to the Departmental Operations Manual.完全掌握和运用部门员工手册
To maintain a good rapport and working relationships with associates in the outlet and all other departments.与同事和其他部门保持良好的合作关系
To provide courteous and professional service at all times.随时保持礼貌的和专业的服务
To attend and contribute to all associate meetings and other related activities.参加所以酒店的会议和其它相关活动
To undertake any reasonable tasks and secondary duties as assigned by the Assistant Manager and Team Leader.敢于承担经理和领班分配的任务
To attend all training sessions organized by the Outlet Manager or Training Department.参加所有部门会议及经理组织的培训
To assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment.执行季度、半年度、年度的设备盘点
To carry out any other reasonable duties and responsibilities as assigned执行其他任务和指定的责任
To perform cashiering functions.实行收银职责
To report for duty punctually wearing the correct uniform and name badges at all times.任何时候穿上得体的制服和名牌
To provide a courteous and professional service at all times.任何时候提供礼貌专业的服务
To have a complete understanding of and adhere to the Hotel’s Policies relating to Fire, Hygiene, Health and Safety.完全理解并贯彻执行酒店的消防,卫生,健康安全制度.
To maintain a high standard of personal appearance and hygiene at all times.随时保持个人标准的仪容仪表
To have a complete understanding of the Hotel’s associate handbook and adhere to the regulation contained within.完全理解酒店手册及规定
To carry out any other reasonable duties and responsibilities as assigned.执行其他任务和指定责任
To attend all training sessions/programs that are requested by the Hotel’s Management.参加关于酒店管理的所有培训
Responsible for the service of all catering food and beverage. Direct all catering service efforts toward guest satisfaction, the achievement/maintenance of division stands, and profit maximization.
负责宴会服务,为了满足客人直接参与服务工作,保证部门达到标准和使利润最大化。
OPERATIONS运营
1. Maintain organization of banquet service areas.
维护宴会厅区域的整齐有序。
2. Support banquet assist manage review menu/service (BEO) with banquet chef and event team on a daily basis.
积极与宴会厅厨师团队和宴会统筹团队每天核对菜单和接待通知单。
3. Co-ordinate all food requirements with the kitchen, including accurate counts for preparation and plating.
与厨房协调所有有关食品的要求,包括数量和出品方式。
4. Personally observe the performance of all Banquet service associates.
观察所有员工的工作表现。
5. Directly responsible for the grooming standards and appearance of all Banquet service associates.
负责所有宴会厅员工的仪容仪表。
6. Insure that all schedule Banquet functions take place on time and according to plan and make last minute change if in need.
确保宴会会议按照计划准时开始及预计可能的最后变化如果客人需要的话。
7. Make personal contact with guests an assist them with any requests.
与顾客建立个人联系,帮助他们解决任何问题。
8. Supervise proper tabulation of all banquet checks and be responsible for insuring that all checks are presented to guest for signature.
负责所有宴会账单的准备工作和确保所有账单送交客人签字。
9. Prepare or review a critique made of every function. All problem areas should be noted and either corrected or a proposed solution should be forwarded to the Banquet Operation Manager and Assistant F&B Manager.
准备/复阅每次宴会活动的批评意见,所有的确问题都要表明,要么纠正,要么提供建议给。
10. Keep copies of all BEO’s, along with beverage requisitions.
复印和保存所有BEO单据。
11. Responsible for control and maintenance of all service equipment. Write work orders as necessary.
负责所有服务设备的控制和维护工作。必要的时候填写工作申请单。
12. Bring to the attention of the Banquet Operation Manager for all materials and equipment that required re-ordering or need to be replaced.
对于需要维修或更换的设备,向上级提出建议。
13. Assist the follow-up after the maintenance inspection on a weekly basis.
做好每月预防性的维修检查。
Profile of Competency
工作能力:
Minimum of two years of banquet supervisory experience
最少两年宴会厅管理经验
Demonstrated excellent communication and hospitality skills
出色的社交能力
Demonstrated leadership qualities
领导能力
Demonstrated an aptitude to details
注重细节
Demonstrated excellent organization and planning skills
杰出的组织和计划能力