1.Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest.
积极的工作,友好的为客人提供服务。
2.Takes an active role in the front desk team, ensuring effective communication and working as a team in order to reach goals and targets.
在前台的团队中起到积极作用,有效的沟通,确保达到目标。
3.Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.
为顾客提供热情周到的服务,有宾至如归感。
4.Ensures that VIP guests are treated personally and recognized as an individual.
确保VIP客人个性化服务待遇。