楼层主管负责监督和指导服务员的操作是否符合工作程序,确保楼层所管辖区域卫生整洁,时刻掌控房态,及时和其他部门进行协调,维持楼层日常运行。
Floor supervisor is responsible for the supervision and guidance the waiter's operation is in accordance with the working procedures, to ensure that the floor has jurisdiction area cleanliness, moment control room state, coordinate with other departments in time, maintain daily operation floor.
1.Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest.
积极的工作,友好的为客人提供服务。
2.Takes an active role in the front desk team, ensuring effective communication and working as a team in order to reach goals and targets.
在前台的团队中起到积极作用,有效的沟通,确保达到目标。
3.Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.
为顾客提供热情周到的服务,有宾至如归感。
4.Ensures that VIP guests are treated personally and recognized as an individual.
确保VIP客人个性化服务待遇。
1.Ability to read, write, speak and understand the English language to communicate effectively with guests and employees.
能有效的用英语沟通交流。
2.Ability to access and accurately input information using a moderately complex computer system , including Hilton property management systems .
能快速有效的运用电脑操作系统,包括希尔顿自有的管理系统。
3.Interpersonal skills to provide overall guest satisfaction.
以较强的人际交往能力提高客人满意度。