1. Assist guests with all inquiries, both hotel and non-hotel related 回答客人有关酒店及非酒店的质疑。 2. Identify VIP, regular and long staying guest, develop rapport to offer personalized service and assistance 确认贵宾，常规以及长住客人。建立良好关系并提供个性化和超值服务。 3. Conduct effective shift briefings to ensure hotel activities and operational requirements are known 有效制作值班简报，确保员工知晓酒店活动及操作要求。 4. Maintain detailed knowledge of the activities of the day and alert to any potential problems 详细了解酒店日常活动，警惕潜在问题。 5. Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events 详细了解酒店附近的各个地方，如：餐厅、剧院、购物中心、电影院、娱乐场所、银行、领事馆、车站及其他特殊场所。 6. Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards 按照酒店标准，确保表格、小册子的供给。 7. Consult Log Book for information/request left by outgoing shift 查看前一个值班在记事薄里留下的信息。 8. Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy 按照酒店政策，处理送给客人的邮件、信息、传真、电报及其他特殊物品。 9. Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests 处理客人送出的邮件、包裹邮资及货物。 10. Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed 按照酒店钥匙政策，确保客人钥匙、前厅保存的其他钥匙的顺序及安全。 11. Receive telephone calls and take messages for guests who are out, in accordance with hotel policy 按照酒店政策，在接到外出客人电话时，留言给客人。 12. Record incoming registered mail, telegram, parcel, telex in appropriate file 存档记录好客人的挂号信、电报、包裹。 13. Night staff check mail, message of expected guests against the system/computer and expected arrivals 夜班时，查看预期抵达客人的邮件、信息。 14. Prepare efficient work schedule for Bell staff, arranging holidays and vacations, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals and departures 为行李部员工准备工作计划，安排假日及休息时间，考虑并预计大型活动安排，特别是早到或晚到及离店的客人安排。 15. Make sure Concierge Lounge keep clean all the time, and the operation of Concierge Lounge maintain. 确保礼宾部要时刻保持卫生清洁, 和礼宾部休息区域的整洁 16. Perform other duties as maybe assigned by superiors 完成上级布置的其他工作。