• Conducts shift briefings to ensure hotel activities and operational requirements are known
• 进行有效的交接班简报工作,以明确酒店活动和运营要求
• Supervise front office operations during assigned shift including:
• 在当班期间监督前厅部运营情况,包括:
o Maintenance of guest information
o 维护客户信息
o Maintenance of information about local events
o 维护当地活动的信息
o Familiar with daily arrivals & departure including groups, FIT, VIP & corporate
o 熟悉每日的预抵与离店,包括团队,散客,重要客人和公司客。
o Familiar with the training & target of member enrolment, to ensure the subordinates understand the procedures & individual targets.
o 熟悉掌握会员招募的培训和指标,确保员工理解招募程序与个人指标
o Supervise the daily operations including take necessary actions to the follow-up-needed, accurately response to the inquires of guests, proper task delegations of staff.
o 监管日常运营,包括对需要跟进的业务采取必要行动,准确无误的解答客人的咨询,合理分配任务给当班员工。
o To constantly increase hotel incremental revenue, for Front Office based on the up-sell target monthly, drive up the up-sell, cross selling to achieve the budget
o 为了持续增加酒店额外收入,作为前厅部,基于每月的目标,最大化的进行客房增销与交叉销售以达到预算
o Always maintain brand standard to constantly deliver exceptional guest service
o 一直保持品牌标准,持续的提供卓越的服务
• Supervise cashiering activities during shift including:
• 在当班期间监督收银活动,包括:
o Cash handling and banking procedure
o 现金处理和银行业务程序
o Dealing with irregular payments
o 处理非法支付情况
o Instructing staff in credit policies and facilities
o 就信用政策和设备对员工进行指导
o Instructing staff in cash security procedures
o 就现金安全程序对员工进行指导
o Carry out debtor control
o 实施应收帐款控制
o Prepare reports
o 准备财务报告
o Supervise the cashiering system
o 对收银系统实施监管
• Works with Superior and Human Resources on manpower planning and management needs
• 与上级领导和人力资源部一起进行人力规划和管理需求。
• Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
• 与上级领导和财务总监一起编制和管理部门预算。