Job Level 岗位级别：Supervisor 主管
Report To 汇报给：F&B Director 餐饮总监
Position Overview 岗位概述：
Take food and beverage orders, retrieve and serve alcoholic/non-alcoholic beverages and food orders to guest tables according to club specifications, courteously and efficiently. Collect payments. Assist in the maintenance of the restaurant area and equipment.
为客人点单（食物&酒水），根据酒吧规范效率地，谦恭有礼地收回以及提供不含酒精和含酒精饮品与菜品。掌握收集支付方式（现金，刷卡，房账），协助同事维护餐厅运作及所有设备。
The Role 岗位职责：
Maintain complete knowledge of table/ seat/ station numbers, hours of operation, proper
table set-up and dress code of the bar.
熟知所有工作区域桌台号（桌号，位号，工作台，住客量）营业时间，如何正确设置酒吧及餐桌设台以及关于酒吧的着装要求。
Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the Bar.
熟知所有酒品专业知识（烈酒，啤酒以及无酒精饮品），正确处理酒吧的杯具及装饰品。
Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
熟知所有葡萄酒，香槟包括杯卖酒的特点，描述以及专业知识。
Maintain complete knowledge of all menu items, prices, preparation method/time,major ingredients and quality standards of taste, appearance, and texture, serving Temperature,portion size, garnish and method of presentation.
熟知每一个品项的相关专业知识，价钱，制作方式，所需时间，主要原材料和质量标准，以及口感如何，外观呈现，特征和饮用温度，份量大小，以及出品的装饰与呈现。
Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
熟知国家对酒类严格管理条例，尤其拒绝为未成年人，醉驾者，提供酒类服务。
Maintain complete knowledge of correct maintenance and use of equipment.
Use equipment only as intended.
熟知正确使用设备并且有计划安排的
Maintain complete knowledge and comply with all departmental policies/service procedures.
熟知并遵守所有部门政策/服务程序。
Maintain complete knowledge of POS and Simphony systems.
熟练掌握买单和点单系统。
Complete opening side duties as assigned:
检查分配完成开档工作职责
Check quality and amount of all bar stock and supplies using checklist.
检查酒吧所有库存量和用品的质量用检查表
To ensure Process Napkins are done daily basis.
确保每天的餐巾（折好）备量够当天使用
To check on requisition all necessary supplies and transport from storeroom to bar.
检查所有需申请和领用的东西
Ensure a sufficient supply of all glassware for service.
确保有足够的杯子器皿
Check cleanliness and condition of assigned station and service areas; rectify any deficiencies.
检查清洁工作台，分配工作情况；及时纠正不足之处。
To check on Staff attendance
检查员工出勤情况。
To ensure the standards of service are delivered
确保实际水平达到服务标准。
To assist in the monthly F & B promotions.
协助每月餐饮促销活动。
To guide / train new staff.
指导培训新员工。
To ensure daily cash and credit collections are in order.
确保日常现金以及信用卡支付记录准确无误。
To ensure neatness and cleanliness of workstation including hygiene aspects.
确保所有工作台区域环境整洁干净，包括卫生方面。
To attend to complaints, feedbacks and remedy situations.
处理投诉，反馈及纠正情况。
To ensure that all stocks are accounted for.
确保所有的库存都是考虑过的，有计划安排的。
To record daily sales report.
记录每天销售报表。
To be responsible for the sales and revenue, profits & losses
对销售利润，盈亏要有敏锐的责任感。
Any other duties may be assigned to you from time to time by the Management.
任何其他工作职责将由管理者不定期分派安排。
Organize assigned station and ensure readiness prior to guest arrival.
组织分配工作应确保在客人到来之前完成，
Review reserved tables and names of such; follow up on special arrangements for pre-assigned tables according to standards.
检查已预定的桌号与名字是否有误，对于预先分派好的桌子根据标准进行跟踪。
To review monthly special upselling items daily。
每日检查跟踪月度特荐。
Review daily specials and maintain awareness of items throughout the shift and ensure the message is spread to the team.
检查日常的特荐品项以及确保班次内的员工都能知晓哪些是估清的品项。确保所有成员传达到位
When assigned, take guests' food and beverage orders, utilizing suggestive selling techniques.
当任务分配好，需利用建议的方法为客人点单。
Record order of guest following departmental service procedures.
记录客人点单喜好按照部门服务程序。
Legibly document orders when system is down and distribute food orders to kitchen.
打印系统故障时，手写单要书写清晰给厨房
Retrieve all alcoholic beverage items from bar and serve to guest in accordance with the departmental standards.
从酒吧取含酒精饮料服务于客人时要遵循部门标准规定。
Open and serve wine/champagne bottles in accordance with departmental standards.
打开葡萄酒，香槟应一致按照部门标准。
Make all varieties of coffee in accordance with the departmental standards.
制作所有类别的咖啡应一致按照部门标准。
Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
预知客人的需求，迅速地回应所有客人，不管情况有多忙，无论什么时间。
Maintain positive guest relations at all times.
在任何时间应与客人保持良好的关系
Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
熟知酒吧所有的服务，特点和景点，活动准确地回应客人的咨询
Handle guest complaints following the instant pacification procedure and ensuring guest satisfaction.
处理客人投诉，安抚客人使其冷静，缓和情绪，最终确保客人满意。
Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
监督并保持工作台清洁,卫生设备与指定操作台环境整洁.
Guide the activities of the assigned Server Attendant to ensure optimum service to guests.
指导安排好的服务员的工作，确保优秀的服务人员给客人。
Adhere to payment, cash handling and credit policies/procedures.
了解知晓客人支付方式（现金，信用卡等手续）
Extend appreciation for guests' patronage.
使客人满意而调整营业时间.
To ensure that the collected tips are recorded
at the end of the assigned shift.
在每个班次结束检查确保小费记录无误.
Complete closing side duties:
完成收档的工作职责
Properly store all reusable goods.
妥善处理再利用物品.
To ensure that the closing checklist are properly followed
根据收档检查表来确保准确的完成工作。
To ensure Bartender restock items for next shift.
为酒吧下个班次做好库存量补充。
Ensure no equipment’s left outside the bar after operation hours.
确保在营业结束后没有遗留设备物品在酒吧工作区域之外。
No outstanding checks left in the POS system.
确保没有剩余帐单在买单系统内.
Ensure all staff leaves the bar after all closing duties are completed.
确保酒吧每天收档工作做完无误后员工方可离开。
Lock the bar and hand over keys to the security department.
确保所有酒吧（设备，冰箱，门，空调，灯光，等）完全关闭后，把钥匙交至保安部。
Complete all closing reports as assigned and leave duty after reporting to Managers
完成所有收档报表工作后，放置指定地方，汇报经理后方可离开。
Successful completion of the training/certification process.
成功完成培训认证计划。
Talent Profile 能力&技能需求:
Ability to satisfactorily communicate in English with guests, management and co-workers to their
understanding.
具有英语与客人交流使其满意的能力，与同事之间相处和睦融洽。
Ability to provide legible communication.
具有良好的沟通，清晰的交流能力。
Ability to compute basic mathematical calculations
具有基本的数学计算能力。
Ability to be well organized, maintain concentration and think clearly when providing service
to guests within any given period of time.
拥有良好的组织能力，保持全神贯注，在任何时间能思路清晰的向客人提供服务。
Ability to suggestively sell restaurant menu items, beverages and wines.
能够为客人提出建议推荐菜单上的品项，酒水以及葡萄酒。
Ability to access and input information into POS system.
能够熟练掌握零售点单系统，输入信息无误。
Ability to maintain good coordination and timing while serving orders quickly.
拥有良好的协调能力当为客人点单时候可以做到迅速快捷。
Ability to exert physical effort in transporting food and beverage guests.
具有良好健康的身体去运送给客人食物和酒水。
Ability to endure abundant physical movements throughout the work.
拥有持久耐力的物理工作能力。
Ability to perform job functions with minimal supervision.
履行工作职能与督导能力。
Ability to work cohesively with co-workers as part of a team.
能够凝聚团队，团结友好。
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